• 434) Website Secret Shopping 101: A Guide to Uncovering Consumer Journey Blind Spots

  • Sep 10 2024
  • Length: 45 mins
  • Podcast

434) Website Secret Shopping 101: A Guide to Uncovering Consumer Journey Blind Spots

Listen for free

View show details

  • Summary

  • Many financial brand leaders are unsure where to begin when it comes to secret shopping their website and often feel intimidated by the process—if they even know what website secret shopping is. That’s why on this episode of the Practical Perspectives series, James Robert Lay and Audrey Cannata break down everything you need to know about website secret shopping.


    These studies offer a structured, 30-day approach that identifies blind spots and provides actionable insights to optimize website experiences. With a specific focus on product lines, demographic segments, device types, and stages within the buying journey, financial brands can make targeted improvements. The results are a significant increase in user conversions and overall growth, translating to a substantial return on investment.


    Join us as we discuss:


    -Breaking Down the Secret Shopping Process (06:19)


    -Focusing on Product Lines and Demographics (17:09)


    -Stages of the Buying Journey (24:36)


    You can find this episode and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.



    Hosted by Ausha. See ausha.co/privacy-policy for more information.
    Show more Show less
Show more Show less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about 434) Website Secret Shopping 101: A Guide to Uncovering Consumer Journey Blind Spots

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available