In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to investigating root causes helps health and care providers learn from devastating incidents and implement system-wide improvements to patient safety.

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*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Karen Matthews-Shard and Will Marshall and do not necessarily represent the views of Acacium Group or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Healthcare lawyer Charlotte Ellis demystifies inquests in this month’s episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Charlotte Ellis and Will Marshall and do not necessarily represent the views of DWF Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

"Sorry goes a long way" - Anita Jewitt, leading claimant clinical negligence lawyer from specialist litigation practice Stewarts Law LLP reveals how early, meaningful apologies can help to avoid compounding of harm when an error occurs. She shares candid insights from her unique patient perspective on what motivates her clients to sue, and how healthcare providers can prevent escalation. This episode is required listening for healthcare professionals managing today's medico-legal landscape.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Anita Jewitt and Will Marshall and do not necessarily represent the views of Stewarts Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.