In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to investigating root causes helps health and care providers learn from devastating incidents and implement system-wide improvements to patient safety.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Karen Matthews-Shard and Will Marshall and do not necessarily represent the views of Acacium Group or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Healthcare lawyer Charlotte Ellis demystifies inquests in this month’s episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Charlotte Ellis and Will Marshall and do not necessarily represent the views of DWF Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

"Sorry goes a long way" - Anita Jewitt, leading claimant clinical negligence lawyer from specialist litigation practice Stewarts Law LLP reveals how early, meaningful apologies can help to avoid compounding of harm when an error occurs. She shares candid insights from her unique patient perspective on what motivates her clients to sue, and how healthcare providers can prevent escalation. This episode is required listening for healthcare professionals managing today's medico-legal landscape.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Anita Jewitt and Will Marshall and do not necessarily represent the views of Stewarts Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Leading London physiotherapist Simon Gilchrist reveals how preventative care and cutting-edge technology are revolutionising patient treatment at his Mayfair Health clinics. Drawing on his experience of treating elite Olympic athletes and pioneering Diagnostic Ultrasound, Simon explains how his clinics are providing a combination of traditional hands-on physiotherapy augmented by an increased awareness of the importance of wellness and advances in AI to deliver next-generation physiotherapy.

Resources:

• Altea Insurance https://www.alteainsurance.com/
• Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Simon Gilchrist and Will Marshall and do not necessarily represent the views of Mayfair Health or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

AlteaTalks returns for its second season with JCCP Chair Professor David Sines CBE, giving us the inside track on the hotly anticipated aesthetic licensing scheme. With decades of healthcare leadership and four Secretary of State appointments, Professor Sines remains central to reforming non-surgical cosmetic procedures in England. Join us for the latest updates on where we are now and what’s coming next in the stop-start progress to implementation to understand why this regulation is necessary and gain unique insights on how professionals can prepare for this new regulatory landscape.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to David Sines and Will Marshall and do not necessarily represent the views of JCPP or Altea insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Please join us for our final episode of Season 1 of AlteaTalks as we ask, “when is a lie more than a lie?” In this episode we’re delighted to be joined by Claire Toogood KC to unpack "fundamental dishonesty" - the legal doctrine that’s being deployed with increasing frequency by Defendants in healthcare litigation. From weightlifting patients claiming disability to Facebook posts exposing fraudsters swimming with dolphins, Claire explains how this knock out line of defence is increasingly helping healthcare providers and their insurers fight back against exaggerated claims, with dishonest claimants risking financial ruin and even prison.

Resources:

• Altea Insurance https://www.alteainsurance.com/
• Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Claire Toogood KC and Will Marshall and do not necessarily represent the views of Crown Office Chambers or Altea insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

In this episode, we explore the key principles and practices that together make up the foundations of good clinical governance. We are joined by Josie Winter, Clinical Programme Director at Advanced Clinical Solutions, to discuss the key pillars of clinical governance – described by Josie as “the backbone to any high reliability health care organisation”. These are the fundamentals that apply to every health and care setting, including evidence-based care, effective risk management, and workforce development. Josie emphasises proactive approaches and continuous improvement for maintaining high-quality healthcare across diverse settings.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Josie Winter and Will Marshall and do not necessarily represent the views of Advanced Clinical Solutions Ltd or Altea insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Join us for the second part of our fascinating discussion with distinguished consultant psychiatrist, Dr Alice Ashby. In this episode, Dr Ashby discusses her groundbreaking work in maternal mental health. She shares her valuable insights into key risk management challenges affecting the practice of modern day psychiatry, including patient confidentiality, capacity and obtaining informed consent, and she recounts her extraordinary professional experiences as a long-standing member of the onsite psychiatric medical team at Glastonbury festival.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Dr. Alice Ashby and Will Marshall and do not necessarily represent the views of London Psychiatry Clinic or Altea Insurance. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.