• Caroline Marrows: Speaking truth to power for those without power

  • Feb 15 2023
  • Length: 17 mins
  • Podcast

Caroline Marrows: Speaking truth to power for those without power

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  • Summary

  • On this episode of Better Business Outcomes, Stephen Waddington from Wadds Inc. welcomes Caroline Marrows, Head of News at Citizens Advice.

    They discuss:

    · The role and origin of Citizens Advice in supporting people with issues related to legal, debt, consumer, and housing

    · Managing demand for services from the public, and insight from the media while maintaining high levels of customer satisfaction and quality outcomes

    · Navigating a complex stakeholder environment and speaking truth to power for those without power

    · The benefit of strong leadership communication and engagement in leading public and policy debate

    · How focussing on outcomes leads to better business outcomes and supports planning and decision making.


    Presented by Sarah Waddington and Stephen Waddington

    For more information visit https://www.wadds.co.uk/
    With thanks to our production partners at What Goes On Media
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