• 010: Jen Capstraw, Women of Email
    Mar 3 2022

    In our tenth episode, Jen Capstraw, Co-founder & President of Women of Email joins Stephanie and Matt and shares about her 20+ years of experience in email marketing, risky email marketing tactics we need to ditch, curiosity and specificity in your email subject line and why your customers need your transparency as a brand.

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
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    1 hr and 32 mins
  • 009: Ben Parr, Octane AI
    Feb 24 2022

    In our ninth episode, Ben Parr, Co-founder & President of Octane AI joins Stephanie and Matt and shares on using zero-party data to improve customer experience, why you should use conversational pop-ups to increase email conversion rate, and why you should do it now.

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
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    43 mins
  • 008: Monica Grohne, Marea
    Feb 18 2022

    In our eighth episode, Monica Grohne, Founder of Marea Wellness joins Stephanie and Matt and shares on using product education to improve customer experience, bootstrapping your brand and using customer conversations as a marketing tool.

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
    Show more Show less
    44 mins
  • 007: Kristen LaFrance, Repeat
    Feb 10 2022

    In our seventh episode, Kristen LaFrance, Director of Community @ Repeat joins Stephanie and Matt and shares why community is not just a BUZZ word, the real work in growing a repeat customer base and how to build a brand that's bigger than your product.

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
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    1 hr and 23 mins
  • 006: Tiffin, Aisle
    Feb 3 2022

    In our sixth episode, Tiffin, CEO of Aisle, joins Stephanie and Matt and shares about the first-gen-z cashback platform, making grocery shopping cool again, how he keeps his customers happy and engaged and what to do when your brand goes viral.

    Want to try aisle's new snack box? Use code: CONVOCOMMERCE and your first box is on us. Sign up: https://discover.textaisle.com/

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
    Show more Show less
    45 mins
  • 005: Val Geisler, Klaviyo
    Feb 1 2022

    In our fifth episode, Val Geisler, Customer Advocacy Lead @ Klaviyo, joins Stephanie and Matt and shares what customer advocacy means in e-commerce, why vibe matters -not the numbers and how to scale from one-on-one conversations.
    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO


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    46 mins
  • 004: Alex Beller, Postscript
    Jan 21 2022

    In our fourth episode, Alex Beller, Co-founder of Postscript, joins Stephanie and Matt and shares the secrets behind Postscript's growth, why SMS Marketing is the future and effective customer service.
    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!


    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO


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    56 mins
  • 003: Joanne Coffey, Aisling Organics
    Dec 22 2021

    In our third episode, Joanne Coffey, Head of Retention at Aisling Organics, joins Stephanie and Matt and shares first hand insights on customer service, making experiences that matter, and how to leverage SMS and TikTok.

    Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.

    Click HERE for your Postscript 30 Day Free Trial.

    Ask us a question, give us feedback, or keep the convo going on Twitter!

    • @QueenDTC
    • @MattLady
    • @ConvoCommPod
    • @HighKeyGeek_
    • @PostscriptIO
    Show more Show less
    50 mins