Creating Disney Magic

By: Lee Cockerell
  • Summary

  • Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
    2023 Lee Cockerell
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Episodes
  • Finding a Mentor
    Sep 24 2024

    “Find a mentor that will be honest with you. That's how you're going to learn the most."

    Notable Moments

    00:32 Expert advice differs distinctly from organic mentorship.

    01:10 Choosing the right mentor

    04:43 Knowing what to ask a mentor

    08:30 Ways to build and utilize a mentor relationship

    12:43.How to approach a potential mentor

    If you're looking for a mentor or some solid advice, take the leap and ask. When I joined Marriott and later Disney, I didn't have mentors handed to me on a silver platter. I reached out, asked questions. Sought advice.

    Do you know what I heard back?

    Not now. Too busy. Maybe later. Not interested. Work harder.

    It feels frustrating getting halfhearted or no responses. It didn't stop me though. You can read my blog for more about what I did next.

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

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    17 mins
  • Should a Leader Know Everything Their Team Does
    Sep 17 2024

    "Create trust in the organization. Let people know that you don't know everything, you don't plan to know everything, and you're there to help them get what they need from the organization when they need it."

    Notable Moments

    00:57 A leader's role is to support, understand, and guide

    03:56 Create a culture of trust for open communication and support

    09:34 Avoid anxiety by trusting the competent people you hire

    11:41 Understand your business by istening to employees and customers

    Should a Leader Know Everything Their Team Does

    As a leader, it’s okay not to know everything your team does. When I was promoted to oversee operations at Walt Disney World, I didn't fully understand the intricate details of every department. Imagine being responsible for managing a place as large as a city with over 50,000 cast members. There were times I felt totally out of control. But you know what I learned?

    You don’t have to know everything.

    Read more about this episode here in my blog.

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

    Show more Show less
    14 mins
  • Be an Expert
    Sep 10 2024

    "Magic's when you do such a good job, nobody can figure out how you do it."

    Notable Moments

    01:27 Experience and education provide solutions to problems.

    05:46 Becoming the Go-To Expert in Your Field

    07:04 The Importance of Keeping Up With Advancements

    12:03 Consistent Quality and Communication

    13:41 The Power of Excellence

    15:12 Importance of Industry Expertise

    If you’re aiming to be an expert in your field, keep feeding your brain and stay persistent. 25 years ago, I was terrified to speak even if it were for just 2 minutes. Fast forward, and I’ve given presentations ranging from 90 minutes to 4 hours without any notes. How did I get there? By focusing on things I’m passionate about and continually learning.

    Read more in the blog found here.

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

    Show more Show less
    22 mins

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