"Teach people, they'll get better. And, if you're not learning every day, you're getting behind."

NOTABLE MOMENTS

02:17 Feedback and learning reinforce opportunities for improvement and growth.

04:33 Mastermind meetings encourage openness and candid discussions.

05:53 Reflections from Mastermind Attendees

12:48 The Power of Sincerity and Gratitude

After a meeting or events it is always good to ask yourself, "what did I learn?" This was put into action at the last Creating Magic Mastermind. We wrapped up by asking everyone to share one key takeaway they gained from our time together. This seemingly simple exercise turned out to be impactful for everyone in the room. Read my blog about what people shared.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"Organizations have to get to the point where everybody in the organization feels comfortable speaking up. Those people know things you don't know as the leader and as the manager."

NOTABLE MOMENTS

01:03 Open dialogue to enhance organizational culture

04:56 Get culture right to boost business success

08:55 Weekly meetings reveal issues otherwise unknown

10:55 Trust and collaboration improve organizational culture significantly

16:19 Wrong path often results from poor behavior

19:58 Simplify and ease customer experience to improve

21:49 Problems and solutions both come from people

24:19 Event details at cockerellstore.com

As nice as it would be, you can't solve big problems in 15 minutes. When I was leading operations at Disney, I learned the value of giving problems the time they deserve. When I read Peter Drucker's "The Effective Executive," it struck me how often we try to patch things up with quick meetings and band-aid solutions. Whenever we would do that we'd get the same result. Guess what it was? A year later, the same issues still linger.

So, we changed the game. Read this blog about the adjustmentswe made that made our people feel more committed and involved.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"You gain a lot more business by improving the experience, the quality of your teams, and the training."

When I was with Disney, people often assumed our competition was Universal, SeaWorld, or even destinations like Las Vegas. The reality is that our real competitors were the things within our control. Read my blog to learn about the things we prioritized instead of worrying about other organizations.

NOTABLE MOMENTS

01:01 9th Creating Magic Mastermind

02:12 Know who your real competition is.

04:31 Focus on improving your business, experience, and quality

08:48 Excellence requires attention to detail

11:55 Navigating team, corporate, owners, and finance constraints.

13:26 Offering an exceptional experience build brand reputation and retention

16:42 Visit Cockerellstore.com for Creating Magic Mastermind details and join the waitlist

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.