• E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja

  • Nov 13 2024
  • Length: 44 mins
  • Podcast

E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja

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  • Summary

  • Today on the show, we have Krishna Raj Raja, the CEO of SupportLogic.

    In this episode, Krishna shares his journey from engineering at VMware to founding SupportLogic, a platform that transforms support interactions into actionable customer insights.

    We discuss his approach to turning support into a growth engine by monitoring customer interactions for hidden signals that can prevent churn.

    Finally, Krishna reveals how leading companies are adopting a proactive support experience management strategy, showing significant reductions in customer escalations and increases in expansion.

    Mentioned Resources

    • Krishna Raj Raja
    • SupportLogic
    • Support Experience
    • CloudPhysics
    • VMware
    • Palo Alto
    • Hotjar
    • Zendesk
    • ChatGPT
    • Salesforce
    • Tableau
    • MuleSoft
    • Snowflake
    • Databricks
    • Nokia
    • Red Hat
    • Starbucks
    • Service Cloud
    • Freshdesk
    • Oracle
    • SAP
    • Kubernetes
    • Adobe
    • Apple
    • Rubrik
    • Notion


    Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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