• Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up

  • Sep 16 2024
  • Length: 1 hr and 16 mins
  • Podcast

Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up

  • Summary

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    In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.

    00:00 Mountain Dew mishap causes laughter and mess.
    09:36 Encourage visiting shop in town, emphasizing twang.
    15:49 Awful car delivery ends in tragic dog incident.
    21:25 Feedback varies, escalations often seem inconsequential.
    21:58 Customer complaints about air freshener usage.
    30:48 Dad and I visit a mysterious room.
    34:44 Police officer in car wreck found drugs.
    38:20 Customer left without paying, truck hidden, sheriff called.
    43:27 Disagreement over blue substance at work.
    51:09 Upset about sharing info, denies selling anything.
    59:18 Rant about customer's $50 air filter complaint.
    01:01:48 Driving slowly to avoid other people, disliking traffic.
    01:07:25 Childhood curiosity about truckers and road rage.
    01:10:59 Let the cats be and leave them.

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