💥 We’re live from the ISSA Business GrowthStrategies conference with the first of three special mini episodes! Co-hosts Karina Neff and Caden Hutchens sit down with Channing Johnson, President of KP Building Services, for a powerful conversation on leadership,perfectionism, and scaling tech the right way.

From emotional burnout to building SimonServe (acustom-built operations platform), Channing shares hard-earned lessons on growth, delegation, and trusting your team—plus one unforgettable company ritual involving a headstone.

In This Episode:

🔹 Quick Control:

• Last episode: Scaling Smarter with Alex Crowley and Brad Klein – recorded live from ISSA BGS
• Coming up next: Mini Episodes 2 and 3, featuring more onsite conversations from ISSA HQ

🔹 Clear Cache:

• How perfectionism almost stalled KP Building Services’ growth
• The role of therapy, EO, and executive coaching in becoming a better CEO
• “Trust but verify” as a leadership mindset
• The burial of status quo: a literal headstone and company-wide reset
• Building SimonServe to reduce manual labor, unify operations, and prep for M&A
• Using tech to create role clarity, time savings, and long-term team buy-in
• Launching What’s the Stuck?—Channing’s coaching and consulting venture for ops leaders

💡 Whether you’re leading a BSC, building aplatform, or coaching your team through change, this episode is your permission slip to slow down, let go, and scale smarter.

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Channing Johnson – https://www.linkedin.com/in/channing-johnson-a0833925/

We hit record live from the floor at ISSA’s 2025 BusinessGrowth Strategies Conference in Chicago! In this special edition of HardRefresh, co-hosts Karina Neff and Caden Hutchens talkbusiness strategy, brand perception, and employee impact with special guestsfrom the field:

Alex Crowley, Vonachen Group

Brad Klein, Building Professionals of Texas

What’s better—unified brand strategy or specializedverticals? The answer might surprise you.

In This Episode:

Quick Control:

• Don’t miss CLX: Robotics & Automation on June 24
  Register here: https://us02web.zoom.us/meeting/register/zHuyXqp4Ta2DnqTveoB1tw#/registration

Clear Cache:

• Two truths and a lie: Legal surprises, drywall damage, andsports stadiums
• Vonachen Group’s journey from multi-brand fragmentation to a unified powerhouse across 14 states
• Why Brad built brands like EduClean and MediCleanunder one umbrella for sales psychology
• How verticals can boost perception and profits in cardealerships, churches, and medical spaces
• The key to growth: Focus, systems, and relationships—notjust charisma or cheap bids

💡 Hard Refresh is where the cleaning industry clears its cache—debunking bad tech habits, challenging tired narratives, and spotlighting operational excellence.

🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guests:Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/Alex Crowley – https://www.linkedin.com/in/alex-crowley-14475798/Brad Klein – https://www.linkedin.com/in/brad-klein-c-b-s-e-2739b83/

🚽 Toilet talk—elevated. In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens dive deep (pun intended) into bathroom tech and brand psychology with Rob Poleki, Founder & CEO of Washie and self-proclaimed restroom revolutionary.

From his roots in government to a viral Shark Tank momentthat never aired, Rob shares how he turned a seemingly “crappy” problem into a category-defining smart toilet seat—and a cultural movement around restroom dignity.

In This Episode:

🔹 Clear Cache:

• • The absorbent lie about toilet seat covers—and what we’ve all been doing wrong

• • Washie’s origin story: from elected official to inventor of the first smart public toilet seat

• • Delta Sky Club’s 5-star restroom experience and how it started with a single customer complaint

• • The psychology of public restrooms (stall 3 is not the move)

• • How Washie is using data and IoT to reinvent cleaning operations, reduce waste, and boost customer confidence

• • The secret to sustainable restroom design—and why “sharticles” might be Rob’s greatest marketing moment

• • 🚨 Washie Home is coming. Yes, for residential use.

🔹 Quick Control:

• • Washie’s Free Trial Offer – For the month of June, facilities can try Washie free for 30 days

• • ISSA Business Growth Strategies – June 10–11 in Chicago

• Register here

• Use code BGS10! for 10% off

• • CLX: Robotics & Automation – June 24

• Register here

• • Last episode: AI, Autonomy & Robots with Brain Corp’s David Pinn

💡 Whether you're a facility manager, real estate operator, janitorial provider—or just a parent of teenage boys—this episode is for anyone who’s ready to rethink what clean really means in 2025.

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, and your favorite podcast platform.

Connect with the Hosts & Guest:
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Rob Poleki – https://www.linkedin.com/in/robpoleki/