This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, legendary hotelier Horst Schulze shares his deeply personal journey of facing death years ago and how it completely reshaped his approach to excellence, purpose, and the power of intent in every aspect of his life and work.

Listeners will learn:

• How receiving a diagnosis from doctors changed Schulze's perspective (01:01)
• Why excellence is not an accident (03:04)
• The importance of having a vision and higher purpose (03:58)
• How Schulze questions his intent to contribute as much as possible (05:39)
• The value of offering wisdom and experiences in the later stages of life (06:10)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, shares his insights on the changing face of luxury, the critical importance of individualization, and why the art of welcoming guests is more crucial than ever in our world today.

Listeners will learn:

• How luxury has changed (01:05)
• How guest expectations have changed (02:32)
• What constitutes a good welcome (03:34)
• The true meaning of hospitality (04:45)

New to Hospitality Daily? Start here.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Horst Schulze, co-founder of The Ritz-Carlton, shares the story behind the iconic phrase "Ladies and Gentlemen Serving Ladies and Gentlemen" and how it can transform your approach to hiring, training, and creating a purposeful work environment.

Listeners will learn:

• How Horst developed the concept of "Ladies and Gentlemen serving Ladies and Gentlemen" at just 16 years old (01:00)
• Why the phrase resonates so deeply in the hospitality industry and the importance of respecting and honoring people (02:58)
• The significance of defining oneself as a professional in the profession of service, rather than a servant (04:36)
• The importance of selecting the right people and treating them as human beings with feelings and thoughts, inviting them to join a common purpose (06:39)
• The difference between a mission statement and a true purpose, and why organizations should focus on the latter (08:04)

This is part of our series with Horst Schulze - listen to our other episodes here.

New to Hospitality Daily? Start here.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands