In this episode, Denise Joseph, Director of Curatorial at NINE dot ARTS, shares how art can transform hospitality spaces, create local connections, and boost the bottom line for hotels and resorts.

Listeners will learn:

• The role of a curator in selecting and implementing art for hospitality spaces [02:26]
• How art drives both social and financial impact in the hospitality industry [10:50]
• The importance of integrating art early in the hotel design process [12:59]
• Advice for hospitality businesses looking to bring art into their properties [17:37]
• The future of art in the hospitality industry in the next 5-10 years [22:57]

Mentions:

• ArtCloud (place for artists to upload their work) [05:49]
• Samantha Hardcastle's episode: Story-Driven Hospitality [09:45]
• The State of Art Report [11:46]
• Union Pacific Depot in Salt Lake City [15:10]
• The Clayton Club in Denver [19:38]
• United Airlines Club project at the Denver airport [23:59]
• Redline Contemporary Arts Center in Denver [26:23]
• The Maven Hotel in Denver [27:47]
• Artist Andrew Tirado [28:18]
• NINE dot ARTS website [29:59]
• The Dot Dot Dot Podcast from NINE dot ARTS (Apple Podcasts, Spotify) [30:09]

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, legendary hotelier Horst Schulze shares his deeply personal journey of facing death years ago and how it completely reshaped his approach to excellence, purpose, and the power of intent in every aspect of his life and work.

Listeners will learn:

• How receiving a diagnosis from doctors changed Schulze's perspective (01:01)
• Why excellence is not an accident (03:04)
• The importance of having a vision and higher purpose (03:58)
• How Schulze questions his intent to contribute as much as possible (05:39)
• The value of offering wisdom and experiences in the later stages of life (06:10)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, shares his insights on the changing face of luxury, the critical importance of individualization, and why the art of welcoming guests is more crucial than ever in our world today.

Listeners will learn:

• How luxury has changed (01:05)
• How guest expectations have changed (02:32)
• What constitutes a good welcome (03:34)
• The true meaning of hospitality (04:45)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Horst Schulze, co-founder of The Ritz-Carlton, shares the story behind the iconic phrase "Ladies and Gentlemen Serving Ladies and Gentlemen" and how it can transform your approach to hiring, training, and creating a purposeful work environment.

Listeners will learn:

• How Horst developed the concept of "Ladies and Gentlemen serving Ladies and Gentlemen" at just 16 years old (01:00)
• Why the phrase resonates so deeply in the hospitality industry and the importance of respecting and honoring people (02:58)
• The significance of defining oneself as a professional in the profession of service, rather than a servant (04:36)
• The importance of selecting the right people and treating them as human beings with feelings and thoughts, inviting them to join a common purpose (06:39)
• The difference between a mission statement and a true purpose, and why organizations should focus on the latter (08:04)

This is part of our series with Horst Schulze - listen to our other episodes here.

New to Hospitality Daily? Start here.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, Horst Schulze, the legendary co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts, shares his wisdom about excellence in hospitality, leadership, and life.

Listeners will learn:

• The importance of starting with intent, vision, and purpose (01:03)
• How actions follow intent and the consequences of being purposeless (01:24)
• The necessity for leaders to question if their intent is of value for all concerned (02:39)
• The process of creating a compelling vision that people want to join (03:14)
• The role of dreaming in defining excellence and ultimate aspirations (04:38)
• How personal decisions and actions define oneself (05:41)

New to Hospitality Daily? Start here.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, I share what it was like meeting Horst Schulze, the co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts - both of which reached #1 in the world.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tal Shnall (IG: @TalShnall), Learning and Development Manager at The Joule - a luxury hotel in Dallas - reveals why personal and professional growth is essential for you and your team, and how to make it a priority.

Listeners will learn:

• Tal's story of rising through the ranks from hotel operations to leadership. (00:51)
• How Tal's career trajectory wasn't linear, and the challenges he faced along the way. (06:15)
• The importance of personal growth and development, and how Tal invested in himself by reading books and learning from mentors. (11:28)
• How Tal's experience as a John Maxwell coach shaped his approach to leadership and growth. (20:54)
• The components of the learning and development program Tal oversees at The Joule, and how he structures it for employees. (29:31)
• Where Tal sees the hospitality industry going in the next 10 years. (34:27)
• How the skills learned in hospitality, such as emotional intelligence and relationship building, can be applied to your personal life as well. (43:12)
• Tal's recommended resource for personal and professional growth. (46:18)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this solo episode, I share my experiences and observations from my recent vacation in Paris, focusing on small things hotels can do to help guests immerse themselves in their location and enhance their satisfaction.

Listeners will learn:

• How music can help guests connect with a place and feel like they're there (01:58) (Check out my conversation with Clay Bassford: How To Use Music To Elevate Your Guest Experience, and his playlist with Influence Society here. Their work is an investment but well worth it!)
• The impact of offering a local snack, such as fresh croissants, upon arrival (04:07)
• The value of reading a book that helps immerse in the environment (05:10)
• Recommending a great local coffee shop to guests (06:57)
• Providing guests with restaurant recommendations and acting like a concierge (08:44)
• Offering a recommended walk or run route to help guests explore the area (09:38) (Check out Unlocking Human Potential: The Power of "Healthspan" in Hospitality with Lou Zameryka)

New to Hospitality Daily? Start here.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands