Speakspots, an artificial intelligence (AI)-powered WhatsApp hotel chatbot, has entered the B2B space with a white-label AI agent for hotels.

The new feature was announced at Phocuswright Europe in Barcelona.

“We started as an AI travel planner. Now we have over 50,000 users every month, especially in Europe,” said Andres Martinez Artal, CEO and founder of Speakspots, in an interview with PhocusWire. “We started integrating different destinations. Now we have 300 destinations in 68 countries. At some point, we realized if we want to have the long tail of destinations—not 300 but 3,000—we need to establish some sort of partnership.”

The B2B AI agent was developed to help rural properties automate guest communications and drive incremental revenue.

The solution is meant to be scalable and incorporates web scraping large language models to provide personalized recommendations through WhatsApp. The agent is also capable of handling restaurant and activity reservations, making calls on behalf of guests in the local language—something Speakspots sees as a way to move past language barriers and roaming fees.

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Multiday adventure and experiences platform TourRadar has unveiled TourRadar Moments in its app. The social commerce initiative enables travelers to book trips from uploaded photos and video reels content.

The company is also rewarding the creators for sharing the content with travel credits for future trips.

TourRadar co-founder and CEO Travis Pittman said "the timing is perfect" for the initiative amid ongoing developments in search engine optimization and the growing trend of travelers looking to social platforms for trip inspiration.

During an interview in the PhocusWire studio at Phocuswright Europe 2025, Pittman discussed the gap between inspiration on social platforms and booking and said TourRadar aims to solve this.

He said the initiative enables anyone who has taken a multiday tour to share the photo and reels content, which in turn provides a "richer understanding" for potential customers. TourRadar's tour operator partners can upload their content to the app as well.

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The road to modern retailing in the airline world is long and very complex.

Implementing the International Air Transport Association's New Distribution Capability technology standard is still a source of consternation for many carriers and their retail partners, but others are beginning to evolve towards offer and order and the dream of offering travelers personalized services.

Flyr, which was founded in 2013, has been steadily building up its own retail technology offering for carriers in recent years. The company launched its airline offer and order management system last September, having announced a $295 million funding round the previous month to "accelerate the delivery of modern reservation system."

The United States-based company also has a presence in the hospitality technology world, having acquired Pace Revenue in 2022.

In an interview with PhocusWire, Alex Mans, founder and CEO of Flyr, discussed the current state of airline retailing and the potential for carriers to begin bundling far more than bags and seats.

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