Keys To The Shop : Equipping Coffee Shop Leaders

By: Chris Deferio
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  • Summary

  • A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Episodes
  • SHIFT BREAK! Engaging in the Right Conversations (or how not to accept undue guilt)

    SHIFT BREAK! Engaging in the Right Conversations (or how not to accept undue guilt)
    Nov 20 2024

    Did you know that, in spite of all the work you do for others, the sacrifices you make to run your business and do what you can for your staff, plus the positive impact on your community, the you are ACTUALLY evil and/or complicit in the demise of coffee and the people in coffee?

    Well, if you listen to the conversations, articles, and headlines being created about you by people who don't know you and the details and nuances of the work you do, you'd be tempted to take on that accusation and guilt as statement of fact and forget about the good work and proof to the contrary in a bid to chase social standing among people whose job it is to find fault above all else. Not a great idea.

    Today on Shift Break we will be talking about why it is critical that you choose to participate in and give energy to the right conversations so we can create virtuous cycles instead of downward spirals.

    I am thankful for you all and the good you do for people through coffee everyday!

    Related episodes:

    • Faithfulness and Honesty
    • SHIFT BREAK: Minding Our Business
    • Thankfulness and Giving Energy to the Positive
    • Your Peers are not Your Customers
    • Priorities and Deep Thankfulness
    • 485: Your Shop vs The Industry - How to Free Yourself From Dependency

    INTERESTED IN CONSULTING AND COACHING?

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email

    chris@keystothshop.com

    of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Thank you to out sponsors!

    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
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    16 mins
  • 508: Fighting Exploitation and Human Trafficking Through Coffee w/ Jenny Barber and Jake Jiron of Talitha Coffee Roasters!

    508: Fighting Exploitation and Human Trafficking Through Coffee w/ Jenny Barber and Jake Jiron of Talitha Coffee Roasters!
    Nov 18 2024
    Coffee brings people together for all sorts of reasons. One of the beautiful ways coffee is used is as a vehicle for change in areas of our world that desperately need it. Nowhere is change more needed than in the realm of human trafficking and exploitation. I am thrilled to talk with a couple of professionals on the front lines of this fight. We are talking with Jenny Barber and Jake Jiron of Talitha Coffee Roasters! Jenny Barber, Cofounder of Talitha Coffee Roaster has spent the past 14 years becoming an expert on the topic of Human Trafficking. Determined to make a positive difference after witnessing the devastating, intergenerational impact of the issue from a young age Jenny founded Talitha Coffee Roasters. Their mission is to end Human trafficking and support survivors, one sip at a time. They do this By creating job opportunities, providing support for survivors of human trafficking, and partnering with experts as well as individuals and organizations seeking to benefit others. Jenny herself is a survivor of childhood exploitation. Today, she’s a mother of 6, college graduate, business and non-profit leader, and tireless advocate. Jake Jiron, originally from Bakersfield, CA, began his journey in specialty coffee in 2016 after graduating from San Diego State University. Starting as a farmer's market pop-up coordinator, he quickly expanded his roles to include admin tasks, invoicing, delivery driving, and ultimately transitioned into sales. Over the past seven years, Jake's focus has been on selling coffee and managing wholesale customers, turning his passion into a dedicated career. Inspired by the mission and vision of the company, he knew he wanted to be part of something bigger that made a tangible difference in people's lives. Believing he could use his skills to support those in need of employment and opportunity, he made the decision to join Talitha Coffee. In this conversation we discuss: Building a Business with Purpose: The Talitha ModelCreating Employment Opportunities for SurvivorsThe Importance of Quality in Coffee and Mission AlignmentNavigating Relationships with Wholesale AccountsTraining and Supporting Survivors in the WorkplaceEmpowering Survivors Through Care PlansOnboarding and Workforce ReadinessCelebrating Growth and Skills DevelopmentFostering Long-Term RelationshipsPartnerships for Impact and Support Links: www.talitha.com Instagram: @talithacoffeeroasters Related episodes: 106 : Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista Founder Friday! Youth, Foster Care, and Human Connections Through Coffee | w/ Miah Sommer of Astute Coffee in Omaha, NE 334 : How to Approach Deescalation w/ Melissa Tucker of Mind Over Matters and Pathways to Peace180 : A Conversation with Rugid Grind Founders, Brian Washington and Averett Barksdale192 : Freedom through Coffee w/ Esther Hope-Gibbs of Manumit Coffee Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com Want a beautiful coffee shop? All your hard surface, stone, and brick needs! www.arto.com Follow on Instagram! @Artobrick .... and tell them Chris sent you!
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    53 mins
  • SHIFT BREAK: With or Without Experience? Hiring the Best Baristas

    SHIFT BREAK: With or Without Experience? Hiring the Best Baristas
    Nov 14 2024

    Ah the age old debate.

    Should you hire someone who is experienced working in coffee? On onhand they have skills that may be helpful and on the other they might have bad habits you need to address.

    Or should you hire someone without experience? Their first exposure to coffee will be at your shop and you get to train them up on your standards from the start. At the same time they ma take longer to train and could experience bore inertia getting used to the work a coffee shop requires

    Today on Shift Break we will be talking all about how to decide between potential employees with varied experience backgrounds so you have the best chance of hiring the right person for the role.

    Related episodes:

    • SHIFT BREAK: Minding Our Business
    • SHIFT BREAK: Hiring based on Staff Preference vs Business Needs
    • SHIFT BREAK: Wrong Fit For the Role, or Wrong Fit For Your Business?
    • Raising Your Hiring Standard

    INTERESTED IN CONSULTING AND COACHING?

    If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email

    chris@keystothshop.com

    of book a free call now:

    https://calendly.com/chrisdeferio/30min

    Thank you to out sponsors!

    Everything you need for back of the house operations https://rattleware.qualitybystainless.com/

    The best and most revered espresso machines on the planet: www.lamarzoccousa.com
    Show more Show less
    16 mins

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