Memory Makers Podcast

By: Creative Works
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  • Summary

  • Welcome to the Memory Makers Podcast, the show that helps you create amazing customer experiences and make more memories presented by Creative Works. This podcast explores the world of family entertainment centers through the eyes of the people who make it all possible - the Memory Makers. Creative Works' core foundation is based on making "Powerful and Emotional Memories" and they are now sharing that with YOU with insider knowledge, tips & tricks, as well as interviews with industry leaders.
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Episodes
  • Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed

    Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed
    Sep 4 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Jeremy Dickamore from Embed for an insightful discussion on selecting the right payment partner for your FEC. In our forth episode of the Amusement 360 Partnership Series, Jeremy dives deep into the benefits of going cashless, including increased customer spending, enhanced convenience, and streamlined operations. Whether you're new to the industry or a seasoned operator, this episode offers actionable intel on how to elevate your business with modern payment solutions.
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    30 mins
  • Ep. 57 - How To Avoid The Advice Trap

    Ep. 57 - How To Avoid The Advice Trap
    Aug 30 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how to avoid the advice trap. Through the lens of Michael Bungay Stanier's books, The Coaching Habit and The Advice Trap, we explore how leaders in entertainment businesses can avoid the pitfalls of over-dependence, overwhelm, and disengagement. By shifting from advice-giving to asking the right questions, you'll empower your employees better. Tune in to learn how to break free from these "advice monsters" and foster a more self-sufficient and innovative team.
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    25 mins
  • Ep. 56 - High Impact Communication Tips From A Hostage Negotiator, Scott Harvey

    Ep. 56 - High Impact Communication Tips From A Hostage Negotiator, Scott Harvey
    Aug 21 2024
    In this episode of the Memory Makers Podcast, Russ Van Natta welcomes Scott Harvey, a former FBI-trained hostage negotiator turned communication expert to share high impact communication tips. Scott shares compelling stories from his law enforcement career, offering invaluable lessons on the importance of effective communication. He reveals how clear, empathetic communication can prevent small issues from escalating, both in the workplace and with customers. Whether you’re managing a team or interacting with guests at your family entertainment center, Scott’s insights will help you navigate challenges and create stronger, more positive connections.
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    28 mins
Economics
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