Episodes

  • Ep. 65 - How to Build a Positive Culture with Brad and Keri Little of High 5

    Ep. 65 - How to Build a Positive Culture with Brad and Keri Little of High 5
    Nov 6 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Brad and Keri Little of High 5 to share how to build a positive culture. Brad and Kerri discuss their unique approach to leadership, including regular team-building rituals, personal development initiatives, and even how they "walk the walk" by ensuring that every team member upholds their core values. For anyone passionate about building a workplace that feels like a community, this episode is a must-listen!
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    38 mins
  • Ep. 64 - When and How to Add New Arcade Games ft. Britannie Betti of Betson Enterprises

    Ep. 64 - When and How to Add New Arcade Games ft. Britannie Betti of Betson Enterprises
    Oct 24 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Britannie Betti, Business Development Manager at Betson Enterprises to share when and how to add new arcade games. In this episode of the Amusement 360 Partnership Series, Britannie dives deep into how arcade operators can maximize profits by consistently refreshing their game rooms and analyzing earnings reports. She emphasizes the importance of rethinking game placement and upgrading arcade equipment to keep guests engaged, drawing parallels to simple retail strategies. Tune in to learn actionable tips on refreshing your arcade, optimizing your game mix, and smart financing for continuous improvement.
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    38 mins
  • Ep. 63 - The 2 Decisions To Become A Happier Leader

    Ep. 63 - The 2 Decisions To Become A Happier Leader
    Oct 16 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share the 2 decisions to become a happier leader. We discuss how shifting our attention from what we lack to what we can control will lead to less stress and more success. With practical examples for FEC operators, we highlight the power of controlling your focus and seeking solutions. Tune in for insights on balancing ambition and gratitude while maintaining a healthy mindset to tackle challenges head-on.
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    20 mins
  • Ep. 62 - The Guide To Understanding FEC Credit Card Processing Featuring Leslie Legel

    Ep. 62 - The Guide To Understanding FEC Credit Card Processing Featuring Leslie Legel
    Oct 9 2024
    In this week’s episode of the Memory Makers Podcast, host Russ Van Natta is joined by Leslie Legel, Director of Payments at CenterEdge Software to share the guide to understanding FEC credit card processing. Leslie addresses the challenges operators face with fees and integration while sharing her insights on simplifying payment systems. Tune in for valuable tips on navigating the payment landscape, optimizing operational processes, and making informed financial decisions to create memorable experiences for guests!
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    29 mins
  • Ep. 61 - How Cinema Entertainment Centers Are Evolving

    Ep. 61 - How Cinema Entertainment Centers Are Evolving
    Oct 2 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta discuss how cinema entertainment centers are evolving. We explore how movie theaters are transforming by adding entertainment options like arcades, bowling, and escape rooms to increase guest stay, frequency of visits, and revenue. We also highlight successful examples from cinema groups incorporating these attractions and discuss the benefits for operators looking to diversify. Tune in for insights on how cinemas can enhance the guest experience and stay competitive in today’s market.
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    32 mins
  • Ep. 60 - Cost-Cutting and Automation Strategies for FECs ft. Megan Zemaitis of ROLLER

    Ep. 60 - Cost-Cutting and Automation Strategies for FECs ft. Megan Zemaitis of ROLLER
    Sep 25 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Megan Zemaitis from ROLLER to share cost-cutting and automation strategies for FECs. In our fifth episode of the Amusement 360 Partnership Series, Megan provides practical advice on using self-serve kiosks, smart energy systems, and targeted marketing. This episode is a must-listen for operators looking to boost efficiency and guest satisfaction.
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    35 mins
  • Ep.59 - Create Zombie Loyalists with Amazing Service

    Ep.59 - Create Zombie Loyalists with Amazing Service
    Sep 18 2024
    In this edition of the Memory Makers Podcast, hosts Danny Gruening and Russ Van Natta share ways to create zombie loyalists with amazing service. They explore how exceptional guest service can reduce staff turnover, increase revenue, and enhance customer retention. The episode also features insights on measuring guest experience metrics and a review of Peter Shankman’s Zombie Loyalists, a book that highlights how businesses can turn customers into die-hard fans. Whether you're managing a family entertainment center or any guest-facing business, this episode is packed with actionable tips to boost your success!
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    21 mins
  • Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed

    Ep. 58 - Selecting the Right Payment Partner for your FEC ft. Jeremy Dickamore of Embed
    Sep 4 2024
    In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Jeremy Dickamore from Embed for an insightful discussion on selecting the right payment partner for your FEC. In our forth episode of the Amusement 360 Partnership Series, Jeremy dives deep into the benefits of going cashless, including increased customer spending, enhanced convenience, and streamlined operations. Whether you're new to the industry or a seasoned operator, this episode offers actionable intel on how to elevate your business with modern payment solutions.
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    30 mins