Episodes

  • Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 17)

    Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 17)
    Dec 17 2021
    In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances. This is the conclusion of the two-part conversation. With that, we close out the year 2021. Thanks for listening! Happiest holidays, everyone!

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    30 mins
  • Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 16)

    Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 16)
    Dec 2 2021
    In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    40 mins
  • Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design Part 2

    Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design Part 2
    Nov 5 2021
    This episode is the conclusion of our conversion with Regine Gilbert on inclusive design. Regine is an Industry Assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about what actions brands can take to make their digital CX more accessible for everyone.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    14 mins
  • Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design

    Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design
    Oct 21 2021
    In this episode, Jean is joined by Regine Gilbert. Regine is an industry assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about inclusive design and what UX designers should do to create their digital experiences more accessible to all users, and why that’s becoming a mainstream business topic.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    20 mins
  • Frank Spillers at Experience Dynamics on Customer Experience Design Part 2

    Frank Spillers at Experience Dynamics on Customer Experience Design Part 2
    Sep 30 2021
    In this episode, we continue our conversation with Frank Spillers, the founder and CEO at Experienced Dynamics, delving deeper into how to identify experience gaps, learn from usability research, and apply service design thinking for better customer experience.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    20 mins
  • Frank Spillers at Experience Dynamics on Customer Experience Design

    Frank Spillers at Experience Dynamics on Customer Experience Design
    Sep 16 2021
    In this episode, we're joined by Frank Spillers. Frank is the founder of Experience Dynamics, a leading UX consulting firm with fortune 500 clients around the world. Frank and Jean discuss why top brands are hiring experience design directors and what other brands can learn from their moves.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    30 mins
  • Bas van Leeuwen at Gen25 on Prediction from Historical Data vs. Human Intuition

    Bas van Leeuwen at Gen25 on Prediction from Historical Data vs. Human Intuition
    Aug 12 2021
    In this episode, we continue our conversation on data with Bas van Leeuwen on data. Building on what we learned about the role of data, we now delve into how to apply data to improving the entire customer journey. Check out his insights on the limitations of making predictions based on historical data, and why human intuition is really important -- even with a big data lake. Get the full transcript here.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    22 mins
  • Bas van Leeuwen at Gen25 on Data for Creating Customer Loyalty

    Bas van Leeuwen at Gen25 on Data for Creating Customer Loyalty
    Jul 29 2021
    On today's episode, we check in with Bas van Leeuwen, Marketing Director at Gen 25. Combining his firsthand experiences in the data science academia and technology industry, Bas brings a unique perspective and valuable insights into how companies can create customer loyalty from the data they already have.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    23 mins