• Reshaping Sitecore’s Customer Experience

  • Mar 7 2025
  • Length: 28 mins
  • Podcast

Reshaping Sitecore’s Customer Experience

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  • Summary

  • In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners.

    Key Topics Covered:

    ✅ Oliver’s vision for elevating Sitecore’s customer support and managed services
    ✅ The role of GenAI and community-driven solutions in improving customer experience
    ✅ Relaunching NPS scores—why it matters and what to expect
    ✅ How company culture directly impacts customer satisfaction

    This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future.

    Listen to the full episode now!

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