In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners.

Key Topics Covered:

✅ Oliver’s vision for elevating Sitecore’s customer support and managed services
✅ The role of GenAI and community-driven solutions in improving customer experience
✅ Relaunching NPS scores—why it matters and what to expect
✅ How company culture directly impacts customer satisfaction

This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future.

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In this episode, host Joshua Hover is joined by Eric Stine, Chief Operating Officer at Sitecore, to discuss Sitecore Stream, the newest AI-powered tool in the Sitecore product suite. Together, they explore how Stream is set to transform digital marketing by enhancing efficiency and simplifying complex tasks for both marketers and developers.

The conversation kicks off with an introduction to Stream, shedding light on its integration across the Sitecore ecosystem and the wide array of features it offers. For marketers, Stream demystifies AI, enabling smoother workflows for content creation, website development, and A/B testing. It ensures brand consistency and accelerates time-to-market by providing personalized recommendations aligned with organizational values.

For developers, Stream’s AI-driven capabilities simplify complex processes, allowing them to focus on strategic tasks. The discussion also delves into the broader context of AI’s rapid evolution, highlighting its transition from a buzzword to a critical enabler of business efficiencies. Real-world examples, such as Nestlé’s successful implementation of AI in content management, underscore its potential to revolutionize marketing strategies and improve performance.

The episode concludes by emphasizing Stream’s pivotal role in digital marketing's future. With AI driving personalized, efficient, and impactful strategies, Stream is not just a tool but a game-changer.

Stay tuned for more insights as the podcast continues to explore groundbreaking innovations in the digital marketing landscape.

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Join host Joshua Hover as he dives into the energy and excitement of Sitecore Symposium 2024 in Nashville, TN, alongside guests Eric Sanner, Megan Jensen, and Mark Ursino. Together, they unpack key moments from the MVP Summit and Symposium, including groundbreaking updates like Sitecore's HIPAA compliance—a game changer for healthcare—and the debut of Sitecore Stream, an AI-driven platform enhancing capabilities across the Sitecore suite. This episode captures the buzz and innovation shaping Sitecore's future. Don’t miss it!

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