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Join us as we unravel the future of customer experience with Ajay Awatramani, Five9’s new Chief Product Officer, who brings a wealth of expertise from industry giants like Adobe and Marketo. AJ reveals why he was drawn to Five9 and their cutting-edge Genius AI solution, sharing his vision for leading the charge in transforming the contact center landscape. Discover how his past experiences are shaping his approach to integrating AI in delivering unparalleled customer experiences, and why he believes Five9 is setting the pace for the industry.

Our conversation does not stop there. Jim dives into the summit’s most exciting announcements, including groundbreaking AI agent capabilities that promise to redefine customer interaction. Learn about the enhanced partnership with ServiceNow, focusing on intelligent routing and deeper integration to support seamless collaboration. Let's review the pivotal innovations and strategies positioning Five9 as a leader in the evolving world of contact centers and customer experience, ensuring that both AI and human agents work in harmony to create exceptional journeys for customers.

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