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ServiceNow Podcasts

ServiceNow Podcasts

By: ServiceNow Community Podcasts
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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2025 ServiceNow Community
Politics & Government
Episodes
  • ServiceNow University and Jayney Howson - Unlocking Talent Transformation
    Jul 2 2025

    ServiceNow University and Jayney Howson - Unlocking Talent Transformation

    In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience.

    Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html

    Guest - Jayney Howson
    Senior Vice President, Global Head of Learning and Development

    Host - Bobby Brill

    00:00 Introduction and Guest Welcome
    00:25 Jayney's Career Journey
    02:35 The Concept of Learning Enablement
    04:02 The Importance of Reskilling
    08:14 ServiceNow University Overview
    13:54 Future of Learning at ServiceNow
    16:47 Conclusion and Final Thoughts

    ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
    ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

    See omnystudio.com/listener for privacy information.

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    18 mins
  • Are We Still Ignoring The People Part?
    Jul 2 2025

    PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong!

    Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital.

    Expect:
    👩‍💻 A reality check on tech-led change
    🧠 Why understanding the why matters
    🤝 Leadership lessons in trust, transparency, and co-design
    🧯 A light roasting of change theatre (yes, we're looking at you, PowerPoint warriors)
    🚀 How to avoid automating chaos and start building real momentum

    If you've ever sat through a transformation initiative that forgot to invite the people actually affected... this one’s for you. Let’s stop pretending culture change comes from a software install.

    See omnystudio.com/listener for privacy information.

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    24 mins
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