ServiceNow Podcasts

By: ServiceNow Community Podcasts
  • Summary

  • ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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    2024 ServiceNow Community
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Episodes
  • Building Trust in AI with ServiceNow's Now Assist Guardian
    Nov 20 2024

    In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

    00:00 Introduction to AI Behavior Challenges
    00:16 Welcome and Introduction to Louis Philip Morin
    00:54 The Importance of Trust in AI
    01:29 Understanding Now Assist Guardian
    02:04 Challenges in AI User Experience
    06:25 Dealing with Offensive and Toxic Content
    10:11 Methods for Identifying and Handling Offensive Content
    15:29 Cultural Sensitivity and Regional Differences
    18:00 User Control and Transparency in AI
    20:59 Balancing AI Accuracy and User Trust
    21:54 Conclusion and Future Directions

    Host - Bobby Brill
    Guest - Louis Philip Morin

    #servicenow #servicenowdemo #nowassist #nowassistguardian

    ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

    ServiceNow Community: https://community.servicenow.com/community ServiceNow

    TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

    For general information about ServiceNow, visit: http://www.servicenow.com/

    See omnystudio.com/listener for privacy information.

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    23 mins
  • Using AI to make Government more Human
    Nov 5 2024

    In this episode of the ServiceNow EXECUTIVE CIRCLE podcast, we speak with Dr Laura Gilbert CBE, globally respected technologist, head of No.10 Downing Street's Incubator for AI and Chief Analyst at the Cabinet Office.

    In a fascinating conversation, Laura makes the case for AI in the public sector, to help enhance front line service delivery and improve interdepartmental collaboration and operational efficiencies; all with the ambition of making government departments more responsive, considered and 'human' in their interactions with the public and other stakeholders.

    See omnystudio.com/listener for privacy information.

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    35 mins
  • Embracing AI for Business Agility and Customer-Centric Innovation
    Oct 31 2024

    In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer needs. Maintaining core business fundamentals while experimenting with AI and adopting hypothesis-driven strategies is key to staying competitive, allowing AI to handle routine tasks so humans can focus on creativity and innovation. Listen now to learn more.

    See omnystudio.com/listener for privacy information.

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    13 mins

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