In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust
21:54 Conclusion and Future Directions

Host - Bobby Brill
Guest - Louis Philip Morin

#servicenow #servicenowdemo #nowassist #nowassistguardian

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community ServiceNow

TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

For general information about ServiceNow, visit: http://www.servicenow.com/

See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow EXECUTIVE CIRCLE podcast, we speak with Dr Laura Gilbert CBE, globally respected technologist, head of No.10 Downing Street's Incubator for AI and Chief Analyst at the Cabinet Office.

In a fascinating conversation, Laura makes the case for AI in the public sector, to help enhance front line service delivery and improve interdepartmental collaboration and operational efficiencies; all with the ambition of making government departments more responsive, considered and 'human' in their interactions with the public and other stakeholders.

See omnystudio.com/listener for privacy information.

In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer needs. Maintaining core business fundamentals while experimenting with AI and adopting hypothesis-driven strategies is key to staying competitive, allowing AI to handle routine tasks so humans can focus on creativity and innovation. Listen now to learn more.

See omnystudio.com/listener for privacy information.

In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond!

Topics

• 00:00 Welcome & Introductions
• 02:39 Defining the Many Acronyms (e.g. SDK, IDE)
• 08:19 Biggest Changes Between Washington and Xanadu for the SDK
• 16:41 The IDE's Improvements and Clarity on the Many "Studios"
• 21:05 Best Practices in Development Moving Forward
• 29:34 Where's the Roadmap Heading?
• 39:06 Where Can People Get Their Hands on It?
• 40:26 Conclusion & Outro

Links

• Xanadu Content Calendar
• ServiceNow IDE and Fluent (SDK v2) Creator Toolbox
• ServiceNow IDE, SDK, and Fluent Articles
• ServiceNow IDE, SDK, and Fluent Forum
• ServiceNow IDE Store Link
• Building Applications in Source Code
• ServiceNow Fluent API Reference
• Office Hours

Check out the other ServiceNow podcasts

See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ensuring curated, trustworthy models, continuous training, and data quality is essential for creating valuable innovations while minimizing legal risks from inaccurate AI outputs. Join us to gain valuable perspectives on leveraging AI responsibly and effectively in your organization.

See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agility. He discusses AI’s ability to detect weak signals from customer interactions, leading to better insights and improved customer service through automation. This discussion offers valuable insights for executives navigating AI’s role in business transformation.

See omnystudio.com/listener for privacy information.

Empathy in Action: Building Accessibility at ServiceNow

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

To view this podcast with audio captions, please watch on YouTube -
https://youtu.be/mh8EZejKT4s

Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured

Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI

Guests -
Eamon McErlean - VP and Global Head of Accessibility
Tony Morales - Sr. Accessibility Inclusion Manager/Lead
Host -
Bobby Brill

00:00 Introduction to Accessibility
00:27 Meet Eamon McErlean
01:29 Understanding Accessibility at ServiceNow
02:32 Tony Morales' Journey
04:07 ServiceNow's Accessibility Initiatives
09:55 The Importance of Empathy in Accessibility
26:06 AI and Accessibility: A Game Changer
31:10 Conclusion and Final Thoughts

See omnystudio.com/listener for privacy information.

At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovative strategies for retaining skilled cybersecurity professionals. Automation and AI were highlighted as crucial for enhancing efficiency and job satisfaction, while industry collaboration was noted as vital for driving innovation and knowledge transfer. A unified approach to these issues is essential for bolstering cybersecurity resilience across sectors.

Link to YouTube Video: https://youtu.be/fmUXk-enrIg?feature=shared

See omnystudio.com/listener for privacy information.