We often talk about the wonderfully wacky world of TV and media. Right in the middle of it all is Jinx Joglekar, who is responsible for acquiring customers for not just one but TWO TV brands: streaming subscribers for Sling TV and traditional pay TV subscribers for Dish Network. (Yes, TV providers call us all “subs.”) Leading off, John and Brian share good barroom trivia about common product names that are/were actually trademarked brands. Note: this episode was recorded shortly before DirecTV announced long-anticipated plans to purchase Dish Network/Sling.

Key topics & chapter markers

(00:25): The demise of the Tupperware brand

(02:13): Brands that have become generics

(08:48): Meet Jinx Joglekar

(10:51): Finding the right targets, the right media, and the right offering

(15:17): Managing churn and positioning in the era of cord-cutting and switching

(21:50): Rewarding customers for watching TV

(30:08): Marketing TV is fun!

(33:08): Jinx has a patent. No, TWO patents

(37:34): Leadership lessons for large teams

(39:49): From physics and music to marketing: a career spent saying “yes”

Background content

Tupperware going bankrupt - Fast Company

WTF is a mimeograph machine? - How Stuff Works

DirectTV merging with Dish Network - Variety

Sling TV’s recent campaign - YouTube

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

Proving brands don’t need to spend big on ad agencies, REI’s in-house creative team is delivering high-impact marketing campaigns while showcasing the brand’s true purpose. Internal creative director Jonathan Springer joins us to share how the REI team recently launched its Opt Outside campaign. Anchored by a smart, beautiful commercial – shot on actual film AND featuring music by our hometown Philly band, Dr. Dog – Opt Outside creates a brand platform across media channels for REI. Hear Springer talk about the craft of communications, working on a brand with purpose, and the differences between in-house teams and ad agencies. (And no, the birds chirping in the background aren’t sound effects; Springer was simply letting the great outdoors join our session.)

Key topics & chapter markers

(00:52): Snap Decisions Lightning Round: Which brand does it better?

(03:46): Introducing Jonathan Springer, REI creative director

(06:02): REI’s Opt Outside campaign

(08:39): Dr. Dog asks: Where does all the time go?

(10:01): How the campaign reflects the brand purpose

(14:18): Managing an in-house creative team/ Internal vs. agency resources

(24:26): Finding and guiding creative talent

(29:40): Measuring brand performance

(31:29): Shooting on film!

Background content

REI Co-op Opt Outside - YouTube

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

All aboard for some harrowing tales from the early days of Covid. Gordon Ho, a marketing whiz and crisis communication pro, shares stories of critical decisions made during a time of utter crisis. When the Diamond Princess cruise ship was stuck in Yokohoma Japan during one of the earliest outbreaks of COVID 19, thousands of passengers and crew were quarantined and information changed hourly. We start the voyage with some air travel, covering Boeing recent door-busting crisis. But don’t worry, John and Brian keep things light, covering Gordon’s career highlights, like scouting out a chocolate program and getting a generation of kids hooked on disappearing Disney classics. Brian seeks an oracle for a future Hopelessly Unattainable Guest.

Key topics & chapter markers

(00:27): Reviewing Boeing’s current crisis

(03:12): Snap Decision: Did Boeing handle it OK…and how soon is too soon?

(06:32): Lightning Round: which corporate PR crisis was a better nightmare scenario?

(09:06): Meet Gordon Ho

(16:44): Terror at sea: early Covid strikes the Diamond Princess cruise ship

(39:42): Before Covid…the greatest job in the world

(47:28): Growing a market through scarcity at Disney

(51:49): Dear Hopelessly Unattainable Guest

Background content

What's going on with Boeing planes? - Mashable

Chronology of COVID-19 Cases on the Diamond Princess Cruise Ship and Ethical Considerations: A Report From Japan - National Library of Medicine

27 Days in Tokyo Bay - Wired

Jan Swartz: Steering Princess Cruises Through the COVID-19 Crisis - Harvard Business Review (for purchase)

www.xpertainment.com - Gordon Ho's website

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

Welcome to the show, Jay Baer! The CX expert drops in on the show to talk about his latest book, The Time to Win. He also gives his riffs on AI, his process for building a book and collecting all those great stories and examples. That and more from a leading speaker on the marketing circuit and also one of the country’s top tequila influencers. Brian gets John’s reaction to the recent Wendy’s dynamic pricing news. John’s shoots for Mars with his Hopelessly Unattainable Guest.

Key topics & chapter markers

(01:04): Oh, Wendy’s

(09:11): Jay Baer joins the show

(20:05): Responding quickly…but not too quickly

(27:16): Being fast doesn’t always mean being free

(37:36): How AI will impact customer experiences

(44:24): Chasing tequila

(51:45): Hopefully Unattainable Rocket ships

Background content

Surge Pricing is Coming to More Menus Near You - Wall Street Journal

Wendy’s planning Uber-style ‘surge pricing’ where burger prices fluctuate based on demand - NY Post

No, Wendy’s Says It Isn’t Planning to Introduce Surge Pricing - NPR

Verizon’s new CX leader wants to quash customer pain points - Fierce Wireless

JayBaer.com

The Time to Win

The Time to Win - Amazon

Talk Triggers - Amazon

Tequila Jay Baer

Tequila Jay Baer - Instagram

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

Fresh off her agency’s four Super Bowl commercials, Goodby Silverstein & Partners Chief Creative Officer Margaret Johnson joins the show and discusses the craziness of putting together a Big Game ad and her experience building creative for the biggest audiences. She also talks about integrating digital at a leading agency and provides her perspective on the impact of AI on her work. Also, John gives his snap decision on whether there’s a backlash against technology. Brian takes a swing at another Hopelessly Unattainable Guest.

Key topics & chapter markers

(00:37) - SNAP DECISION: Waymo car fire a sign of tech backlash?

(04:52) - Welcome, Margaret!

(23:26) - Navigating an ad agency through digital transformation

(32:23) - Daughters of the Evolution

(44:25) - Dear Hopelessly Unattainable Guest

Background content

How Waymo became a symbol of everything people hate about AI - Fast Company

Tesla worker killed in fiery crash may be first ‘Full Self-Driving’ fatality - Washington Post

Goodby Silverstein & Partners

See Margaret speak at SXSW

Most liked Super Bowl ads 2024 - Ad Age

USA Today Ad Meter - USA Today

Lessons in Herstory - Daughters of the Evolution

Fire & Ice Super Bowl ad (2018) - moviemaniacsDE/YouTube

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

It’s the day after the Super Bowl, so there’s no better time for Monday morning quarterbacking. Brian and John share some fun facts surrounding America’s biggest viewing party and, of course, make their own snap decisions about winners and losers of the ad game. Hear about some of the surprising financial implications of Super Bowls throughout the years. Plus, Brian and John hand out awards and admonishments with their take on this year’s commercials.

Key topics & chapter markers

(00:42) Big money, in and around the game

(03:37) Super Bowl ad costs, now and then

(06:26) Beyond the air time: what brands spend to create their ads

(10:12) Releasing ads before the game…a love/hate story

(11:55) Our first ever Super Bowl advertising awards

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

Ellen Stone, EVP of Consumer Engagement & Brand for Bravo, Oxygen, USA, SYFY, E!, and Universal Kids, joins the guys to talk about marketing programming across today’s fractured TV viewing experiences. Ellen talks about the collective effort at NBCU to build quality content and connect it to audiences where and how they engage. Hear about Bravocon, Andy Cohen, Peacock and so much more. Also, don’t miss John jumping out of the suite shirtless with his Hopelessly Unattainable plea.

Key topics & chapter markers

(00:32) Lightening Round

(03:42) TV spend behaviors

(06:59) The TV eco-system is really complicated

(09:17) Welcome Ellen Stone!

(10:46) Understanding your audience

(15:37) Leveraging social conversation and engagement

(23:58) Building and structuring a team

(26:10) Expanding the brand in real life: BravoCon

(28:13) An advocate in Andy Cohen

(31:21) Secret sauce: Getting awareness across NBCU channels

(34:47) Buying awareness outside NBCU channels

(37:45) Reinvigorating older shows on new platforms

(43:53) A bold, smart decision: Rebranding Oxygen Network to True Crime

(49:00) Dear Hopelessly Unattainable Guest

Background content

TiVo Video Trends Report - TiVo.com

40% of consumers confused about where to find content they want to watch - StreamTVInsider.com

Lee Hunt’s CMO Intelligence

Bravocon - Bravotv.com

The Most Shocking Revelations About ‘Scandoval’ From the Vanderpump Rules Season 10 Finale - Time

NBCUniversal’s ‘secret sauce:’ How its Symphony campaigns boost ‘This Is Us’ and other projects - The Los Angeles Times

Oxygen Officially Rebranding as Crime-Focused Network - Hollywood Reporter

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/

Digital and analog worlds collide! Again! Hear more great behind-the-scences stories from Cue Card Wally in Part 2, including commercials with Ryan Reynolds, writing jokes for Norm MacDonald and great interactions from the likes of Tom Cruise and Jon Hamm. Also learn more about how Wally built a multi-faceted cue card empire, for companies and direct to consumers. Don’t miss how Brian goes BIG for his Hopelessly Unattainable Guest.

Key topics & chapter markers

(00:21) Making guests comfortable

(02:13) Commercial with Ryan Reynolds

(05:05) A cue card empire

(07:14) Wally’s side hustle

(11:49) Being on camera

(16:53) Unpleasant guests

(17:57) Wally’s favorite SNL cast era

(19:03) Starting as a writer/Wally’s shot at sketch writing

(25:26) Life is like a box of Hopelessly Unattainable Guests

Background content

Cue Cards by Wally

Connect with Brian and John on LinkedIn:

https://www.linkedin.com/in/brianmarks13/

https://www.linkedin.com/in/john-l-young/