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In this episode of Talking Pools, Rudy Stankowitz discusses the importance of building a solid business model in the pool service industry, emphasizing smart scaling and effective systems. He introduces a new voice to the podcast, shares insights from industry news, and delves into the chemistry of pool maintenance, particularly focusing on Total Dissolved Solids (TDS) and the four key parameters of water chemistry: pH, total alkalinity, calcium hardness, and TDS. The episode concludes with a reminder to adapt and balance pool chemistry for optimal customer satisfaction.

takeaways

• Building a business requires strategic scaling, not chaos.
• Mentorship is crucial in the pool industry.
• TDS is not a pollutant but a measure of dissolved solids.
• pH is critical for effective chlorine use.
• Total alkalinity stabilizes pH fluctuations.
• Calcium hardness affects pool health and algae growth.
• Documenting processes is essential for scaling.
• Understanding water chemistry is key to pool maintenance.
• Adapt your approach based on pool conditions.
• Customer satisfaction hinges on proper water balance.

Sound Bites

• "Scaling does not mean chaos."
• "TDS is a symptom, not a cause."
• "pH is the diva of water chemistry."

Chapters

00:00
Introduction and Industry Acknowledgment

05:46
Building Your Business Like a Boss

15:09
Understanding Pool Chemistry: TDS and Its Implications

28:22
The Four Horsemen of Pool Chemistry

42:49
Conclusion and Final Thoughts

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In this episode of Talking Pools, Wayne Ivusich shares his recent experiences traveling to Fiji and on a cruise through the Southern Pacific islands. He discusses the cultural aspects of Fiji, the quality and maintenance of pools and spas at resorts, and the practices observed on cruise ships. Rudy reflects on the importance of public health standards in pool maintenance, especially in the wake of COVID-19, and the impact on tourism in island nations. He concludes with thoughts on the significance of maintaining clean and safe water facilities for both locals and tourists.

takeaways

• Fiji is a beautiful destination with impeccable facilities.
• Resorts prioritize cleanliness and safety in their pools.
• Cruise ships have specific maintenance practices for pools.
• Public health standards are crucial for pool safety.
• COVID-19 has significantly impacted island tourism.
• Cultural experiences enhance travel enjoyment.
• Water quality testing is essential for safe swimming.
• Tourism is vital for the economy of island nations.
• Maintaining pools requires diligence and pride in work.
• Traveling can lead to confusion with time zones and dates.

Sound Bites

• "Fiji was probably one of the most delightful places."
• "The water was safe, I thought it was safe."
• "Cruise ships should never get in the water."
• "The cruise ended on May 21st, which is awesome."
• "They need to be maintained well enough."
• "They realized that that does cost money."
• "We test water for two very critical important reasons."

Chapters

00:00
Introduction and Solo Podcast Overview

00:51
Traveling to Fiji: A Cultural Experience

05:11
Resort Pools and Spa Experiences in Fiji

08:55
Cruise Ship Pools and Maintenance Practices

18:04
Public Pools and Spa Standards Across Islands

27:07
Impact of COVID-19 on Island Resorts

33:12
Conclusion and Reflections on Pool Maintenance

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Andrea & Paulette, with special guests Sarah and Andrew Bero, share a variety of humorous and serious stories related to pool maintenance, including encounters with dead animals, challenges faced in the industry, and the importance of safety. They discuss the bizarre situations that arise in their line of work, from unexpected injuries to management issues, and highlight the need for proper maintenance and care in pool services. The conversation also touches on heroic acts and strange discoveries, making for an entertaining and insightful discussion.

takeaways

• Pool maintenance can lead to unexpected and humorous situations.
• Safety is a major concern in pool cleaning jobs.
• Management companies often neglect necessary repairs.
• Injuries can occur due to faulty equipment and lack of maintenance.
• Humorous encounters with customers and animals are common in the industry.
• Proper chemical balance is crucial for pool safety.
• Unexpected discoveries, like dead animals, can happen during cleaning.
• Heroic acts can occur in pool settings, showcasing bravery.
• Communication with management is essential for effective pool maintenance.
• The pool cleaning industry is filled with unique and entertaining stories.

Sound Bites

• "The salt reading was 1300."
• "I need you down here."
• "I want to erase the chemicals."

Chapters

00:00
Introduction and Guest Introduction

00:53
Pool Maintenance Challenges

03:24
Injury Stories in Pool Maintenance

12:35
Commercial Pool Management Issues

15:58
Unusual Pool Incidents

19:40
Cursed Pool Stories

20:48
Unexpected Encounters in Pool Maintenance

24:15
The Importance of Pool Maintenance

26:54
Electrical Safety in Pools

30:27
Heroic Acts at the Pool

34:23
Reflections on Pool Safety and Responsibility

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In this conversation, Peter, Shane, and Lee discuss the significance of Standard Operating Procedures (SOPs) in the context of aquatic facilities and service businesses. They emphasize the need for consistency, compliance, and the empowerment of staff through well-documented procedures. The discussion also touches on the role of technology and AI in developing SOPs, the importance of detailed procedures, and the necessity of personalizing SOPs to reflect the business's culture and values. The conversation concludes with a call to action for businesses to utilize the winter months for productivity and planning.

takeaways

• SOPs are essential for consistency in operations.
• Creating SOPs can empower staff to work independently.
• AI can assist in drafting SOPs but should be verified.
• SOPs should reflect the business's culture and values.
• Regular updates to SOPs are necessary due to changing regulations.
• Detailed procedures are crucial for compliance and safety.
• Utilizing technology can streamline SOP management.
• Winter is a productive time for businesses to develop SOPs.
• SOPs can enhance the professionalism of a service business.
• Creating a template for SOPs can save time in the future.

Sound Bites

• "SOPs can feel like SOBs sometimes."
• "AI can help create a skeleton for SOPs."
• "Don't trust AI for dosing rates."
• "SOPs need to reflect your business personality."
• "It's important to personalize your SOPs."
• "Make the most of the colder months to be productive."

Chapters

00:00
Welcome and Introductions

03:00
The Importance of Standard Operating Procedures (SOPs)

05:57
Creating Effective SOPs for Aquatic Facilities

09:09
Utilizing Technology and AI in SOP Development

11:59
Detailed Procedures and Compliance

14:48
Final Thoughts on SOPs and Productivity

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Email us: talkingpools@gmail.com

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In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.

Key Takeaways

• The pool industry faces significant challenges with illegal practices.
• Understanding customer retention and churn is crucial for business health.
• Customer satisfaction metrics like NPS can guide service improvements.
• Training and certifications are essential for technician competency.
• Profitability should be measured per job type, not just overall revenue.
• Sustainability is becoming a key factor in customer decisions.
• Employee turnover impacts profitability and service quality.
• Competitive intelligence helps businesses understand their market position.
• Tracking metrics is essential for informed decision-making.
• Building a dashboard of key metrics can drive business success.

Sound Bites

• "Training is retention."
• "Don't buy based on hype."
• "Track the stuff that matters."

Chapters

1. Frustrated Pool Pro
2. Trade Mag Roundup
3. PHTA Day on the Hill
4. NPC New Director of Education
5. onBalance: The Truth About Waterline Deposits
6. Key Metrics the State of The Industry Reports Missed

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In this episode, Rudy Stankowitz and Steve discuss various challenges and innovations in the pool industry, focusing on chemical management, service agreements, and the importance of mentorship. They explore the significance of accurate chemical dosing, the role of insurance in risk management, and the latest advancements in water testing technology. The conversation also touches on personal projects and the importance of treating employees well in a growing business.

takeaways

• You have to learn to manage the expectations with clients.
• Accurate chemical measurement is crucial for pool maintenance.
• Service agreements should clearly outline responsibilities.
• Insurance is essential for protecting pool service providers.
• Innovations in water testing technology can improve service quality.
• Mentorship plays a vital role in the pool industry.
• Communication with clients is key to managing expectations.
• Employees should be treated well to retain talent.
• Understanding chemical dosing can save money in the long run.
• Personal projects can enhance professional growth.

Sound Bites

• "You need to communicate with the client."
• "You have to learn to manage the expectations."
• "How much bicarb, Jed? I don't know."
• "You have to be measuring out your chemicals."
• "You have to treat your employees well."
• "Mentorship is key in the pool industry."

Chapters

00:00
Introduction to Pool Industry Challenges

02:56
Chemical Management and Measurement

05:58
The Importance of Accurate Chemical Dosing

08:54
Service Agreements and Client Expectations

11:58
Insurance and Risk Management in Pool Services

14:55
Innovations in Water Testing Technology

17:57
Mentorship in the Pool Industry

21:13
Personal Projects and Future Endeavors

24:12
Conclusion and Future Discussions

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In this episode, Lee and guest host Peter Legaz discuss significant changes in the pool industry, including leadership transitions within Spasa and the impact of these changes on the industry. They explore the importance of community engagement, the challenges of staff management, and personal experiences that shape their business insights. The conversation emphasizes the need for adaptability and the value of personal connections in business. The conversation delves into the pressing staffing challenges faced by the swimming pool and spa industry, emphasizing the need for effective training and development initiatives. The speakers discuss the importance of investing in staff to enhance their skills and empower them, ultimately leading to a more competent workforce. They highlight the significance of clear expectations in training and the value of allowing employees to learn from their experiences. The discussion concludes with a call to action for ongoing training opportunities to foster growth within the industry.

takeaways

• Peter Legaz has been in the pool industry for 30 years.
• Family personas in business can enhance customer connection.
• Leadership changes can bring fresh perspectives to an industry.
• The importance of unity in industry associations.
• Recognition of pool service technicians as a trade is a significant achievement.
• Making tough staffing decisions is essential for business health.
• Hiring slowly and firing quickly can prevent prolonged issues.
• Personal experiences can lead to valuable business insights.
• Building personal relationships with clients is crucial.
• Adaptability is key in navigating industry changes. Staffing issues have worsened since COVID-19, impacting business operations.
• An academy for training new talent in the industry is needed.
• Investing in staff training leads to better employee retention.
• Empowering employees enhances their sense of value and contribution.
• Training programs should be industry-specific to ensure relevance.
• Clear expectations are essential for effective training outcomes.
• Allowing employees to learn from mistakes fosters growth.
• Training can significantly enhance employee skills and confidence.
• Investing in staff is crucial for long-term business success.
• Ongoing training opportunities are vital for industry development.

Sound Bites

• "Customers love that family persona."
• "It's great to see a woman at the helm."
• "Unity brings strength in our industry."
• "We need to make the hard decisions."
• "Hire slow and fire fast."
• "When one door closes, another opens."
• "Let them learn from their mistakes."

Chapters

00:00
Introduction and Guest Introduction

04:01
Industry Changes and Leadership Transitions

08:13
The Impact of Leadership on Industry Growth

11:55
Navigating Staff Changes and Business Dynamics

16:02
Perso

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In this episode of the Talking Pools podcast, Rudy discusses a significant industrial safety incident at the Biolab Chemical Plant in Conyers, Georgia, highlighting the implications for community health and the pool industry. He also provides a weekly roundup of developments in the pool and spa industry, including legislative concerns and new safety standards. The episode further delves into the state of the pool industry through various reports, analyzing insights and trends that affect pool service professionals. Rudy emphasizes the importance of understanding the current landscape and collecting personal data to navigate the challenges in the industry effectively.

takeaways

• The Biolab fire in Conyers, Georgia, raised serious safety concerns.
• Residents reported health issues linked to chemical exposure.
• Federal authorities cited Biolab for multiple safety violations.
• The pool industry is facing new legislative challenges in Florida.
• Aqua Magazine provides real insights into the pool service experience.
• Burnout and hiring challenges are prevalent in the industry.
• Collecting personal data is crucial for understanding business health.
• Industry reports vary in their insights and relevance to different businesses.
• Community advocacy is essential for industrial accountability.
• Transparency and safety measures are increasingly demanded by residents.

Sound Bites

• "Stay informed, stay safe!"
• "What does this mean for the pool industry?"
• "It's systematic and it's shared."

Chapters

00:00
The Biolab Fire Incident

03:01
Impact on the Pool Industry

06:37
State of the Pool Industry Reports

15:50
Navigating Industry Insights

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Email us: talkingpools@gmail.com