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Ever know you have a customer that has had a bad experience in the past and so you try with all your might to make it the best experience possible?? And then everything goes wrong along the way... Neil and Jeff break down this phenomenon and explain how to still provide a quality customer service experience despite Murphy's Law working against you.

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Enjoy this behind the scenes content where Neil and Jeff discuss potential topics for upcoming episodes. More episodes to come after a short break for Memorial Day.

Welcome to a very special episode where we are joined by Jim the Barber. We have the pleasure of hearing Jim's business story and how he took over Jim's Barber Shop. Tune in to find out the original name, it's a doozy. This episode is full of great quips from Jim and is definitely one you don't want to miss.

This episode brings Neil and Jeff into a discussion of Habits. Tune in for some great tips and tricks utilizing lessons they've learned in real life. Additionally, some tactics from other leadership teachings are discussed in terms of how they can apply to real world settings or if they are simply exaggerated to make a point. This is a multi part episode with Time Management ironically taking up much of the time in this first part.

The conversation continues on Entrepreneurs. We apologize for the poor audio quality in this episode, we recorded outside of normal methods. Our editors tried their best to bring that high quality audio you've come to expect but just couldn't quite get there. We promise, next episode will be better. In the meantime, please try to enjoy our continued discussion on this topic.

In this episode Neil and Jeff break down what it means to be an entrepreneur. Is there a difference between an entrepreneur and a small business owner? Tune in to part one of this two part episode. Don't forget to stay tuned for the quote of the week.

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Neil and Jeff resume the book review and continue the next six rules listed in The Energy Bus by Jon Gordon. This book is a fun and short read that Neil and Jeff find very impactful and meaningful. Tune in to hear their interpretations and real world examples.

The Energy Bus is a fun and short book written by Jon Gordon. Jeff and Neil tackle the book's first 5 rules as well as give an overview of the story.