Chances you have heard of the elephant in the room.  However, have you ever heard of elephant talk?  The discussions that need to happen before you get to discussing problems that are impacting you and your organization?  If you don’t do this chances are you just simply feeding the elephant instead of eating the elephant. 

Join FocalPoint Business Coach Scott Brown as he shares some tips to help you address the elephant in the room.  

Have you ever heard the phrase that hindsight is 20/20?  And while this is true, if you stop at this point, you are missing out on some great opportunities to enhance yourself, your business, and your quality of life. The great part is that you don't have to keep looking in the rearview mirror.   

Join FocalPoint Business Coach Scott Brown as he shares some tips to leverage this information to help you take action now and make progress both professionally and personally.

Have you ever felt stuck?  Do you want to change, improve, and make progress, but don't know where to start?  Guess what?  You are not alone!

Join FocalPoint Business Coach Scott Brown as he shares some tips to help you deal with being stuck and gives you some practical tools to move you from being stuck to taking action.

We have all had to deal with customer service at one point of time in our lives.  Some of these experiences have left us feeling excited and amazed while others left us fuming and promising never to go back.

Join FocalPoint Business Coach Scott Brown as he shares some tips to help you deal with customers and put a smile on their faces, and build a relationship that can last.

Delegation is a key part of being a leader, yet many times we delegate things to ourselves instead of others.  However, doing this may be limiting our ability to accomplish our goals, our team's ability to accomplish theirs, and limit the organization's performance. Join FocalPoint Business Coach Scott Brown as he shares some of the reasons why we may avoid delegating and the impact this could have on you.

In our last episode, we talked about metrics and how to make them work for you.  Today, in our last episode on metrics, we will talk about the importance of making the metrics clear enough that our staff can explain them.  Wonder why this is important, join me and lets find out.

Have you ever seen metrics that were missing their targets and yet not driving action?  In today's session, we will focus on 3 simple steps to help your metrics get traction and move your business forward.  

Metrics can be a great resource for improving effectiveness, efficiency, and responsiveness in your organization is used correctly.  They can also be a source of mystery, confusion, and wrong behavior if not used correctly.  Join FocalPoint Business Coach Scott Brown as he shares some simple ways to improve the power of your metrics to create sparks of innovation in your business.