In season two, episode 18 of ColumbusCast, Toby Mankertz, Principal Advisor in Digital Transformation at Columbus, joins Mark Woodbridge, Customer Success Manager at Microsoft, to discuss the impact of an executive sponsor in change management.

In season 2, episode 16 of ColumbusCast, Ian Kingstone, UK Director of Strategy and Change and Toby Mankertz, Principal Advisor for Business Transformation, discuss the importance of having a value first mindset when it comes to enabling successful transformation.  

In season 2, episode 15 of ColumbusCast, Ian Kingstone, our UK Director of Strategy & Change, and Toby Mankertz, our Principal Business Transformation Advisor, highlight the importance of envisioning workshops, and how they help leadership teams align behind business strategy and uncover new value from their digital transformation programmes. 

In season 2, episode 14 of ColumbusCast, our CE Specialist Steve Lyon is joined by Toby Harris, Business Applications Sales Executive at Microsoft and Mat Arnold, Technical Specialist at Microsoft, to discuss how businesses can improve their customer service strategies despite times of change.

Did you know that repeat customers are nine times more likely to convert towards additional offers than the first-time shopper?

In this episode of ColumbusCast, Customer Experience Specialist Steve Lyon joins Anders Östlund, our Growth Lead in the Digital Commerce team, and Fredrik Andersson, our Head of User Experience. Here, we discuss how businesses interact with customers through digital channels, and how you can improve your customer engagement strategies within the commerce environment.

In season 2, episode 12 of ColumbusCast, we are joined by Rod Addy from the Food Manufacture to shed insight on the latest food trends from consumers and businesses alike. 

It’s found that an astonishing one third of food produced globally goes to waste, as well as 1.6 million tonnes of waste coming from food manufacturers in 2021 from the UK alone.

In this episode of ColumbusCast, Laura Gilbank joins our Food Consultants Andrew Newton and Chris Nichols, to explore how the food sector is tackling the ongoing concerns surrounding food waste.

Additionally, we share insights on how food businesses can overcome this challenge, outlining key steps to reduce their own waste and fight climate change.

It's said that one hour of downtime can cost businesses up to $100,000. For 86% of businesses, it can be more than $300,000 and that's excluding fines, litigations and other penalties. And then there are the consequences that aren't directly linked to cost, such as its impact on productivity, efficiency and customer experience.

Join us as we discuss the impact of downtime and the steps businesses can take to minimise it - or prevent it from happening in the first place.