Recorded at the Akeneo Unlock On Tour event in London, The Retail Maverick Show caught up with Yoko Fujimoto-Sital, Senior Manager Digital Trading at Karl Lagerfeld as she came off stage. Without letting her pause for breath we asked her about the topics she discussed during her session, 'Demystifying AI'.

Listen in to find out how Karl Lagerfeld are using Generative AI to drive a better customer experience and why effective product experience is integral to the overall customer experience. She also shares some great tips on the pitfalls the AI journey can present and how to avoid them.

The Retail Maverick Show is a Redline Retail in association with The Industrious production

In a very special episode, The Industrious President Andy Austin sat down with Swarovski UK & Ireland MD, Craig Ash, following his keynote at the Retail Technology Show. They discussed some of the topics raised by his session titled, "Driving Sales & Engagement Through Creating a Truly Immersive In-Store Experience For Omnichannel Shoppers", including:

• Evaluating your omnichannel customers’ expectations around brining the best of online into the store
• Assessing the best ways to identify your customers in store in an engaging way
• Using technology innovation to join up the customer journey for seamless shopping
• Evaluating which store technology offers you maximum opportunity to engage your customers in an immersive experience
• Rethinking store colleague training to further engage your customers in a powerful, frictionless experience

The Retail Maverick Show is a Redline Retail in association with The Industrious production

CEO and Founder of Uncrowd, Richard Hammond, has some fairly forthright views on customer experience, NPS and loyalty, to name a few. During a great 15 minutes we concluded that NPS is a waste of time, loyalty doesn't exist and also discussed why some shoppers love one brand but loathe the next.

This is worth 15 minutes of anyone's time who finds themselves grappling with how to attract and retain customers and get inside the head of the often fickle consumer.

The Retail Maverick Show is a Redline Retail in association with The Industrious production

The Retail Maverick Show managed to catchup with former Jack Wills CEO and Debenhams board member Suzanne Harlow within the amazing surroundings of the Kimpton Fitzroy hotel. They even provided some musical accompaniment however that didn't detract from the amazing conversation we had with Suzanne. From AI, to greenwashing to what it's like to be a retail CEO - you won't want to miss it.

The Retail Maverick Show is a Redline Retail in association with The Industrious production

The Retail Maverick Show celebrated its new partnership with The Industrious with an episode you won't want to miss. We managed to catch up with Oliver Banks at the Retail Week Live + Grocer Show in London where he was hot off the back of a book launch the previous week.

His book, 'Driving Retail Transformation' has just been released and we delved into the book a little with Oliver. What transpired is retail gold.

The Retail Maverick Show is a Redline Retail in association with The Industrious production

In this episode I chat with fellow ReTHINK Retail member and co-founder of Think Uncommon, Andrew Smith where we discuss the top three things he is hoping for in retail for 2024. From asking if "anyone gives a crap about sustainability", to praying "that we get smart and real with AI" to it being "about damned time we consolidated retail technology" this is not just a breath of fresh air but a positive hurricane.

You'll find yourself nodding in agreement throughout because, as regular listeners will know, the Retail Maverick Show is a BS-free podcast.

The Retail Maverick Show is a Redline Retail in association with The Industrious production

We've had some amazing guests on the Retail Maverick Show and none more so than Mr Boxpark himself, Roger Wade. This was a masterclass in retail which you definitely won't want to miss. He believes passionately in physical retail and explains why this will always be preferable to online. As he once famously said, "online is like watching fireworks on TV".

Regular listeners will know that episodes are kept to 15 minutes however I really didn't want to stop Roger as he described the three key pillars of retail and went from physical retail to government to Amazon to business rates and a whole lot more besides!

The Retail Maverick Show is a Redline Retail in association with The Industrious production

It was a pleasure to chat with former Primark and Lidl executive Martin Bailie. We both recently visited what on the face of it was just another grocers in Belsize Park. However, with the help of French owned electronic shelf-edge label experts, SES-imagotag, Kavanagh's Budgens has been transformed and now leading supermarkets are beating a path to it in order to understand how to digitally transform their stores.

Listen in to our conversation to find out how they've created what could just be the template for all stores of the future.

The Retail Maverick Show is a Redline Retail in association with The Industrious production