Episodes

  • Revolutionizing Employee Workflows with AI: ServiceNow’s Blueprint for the Future of Work

    Revolutionizing Employee Workflows with AI: ServiceNow’s Blueprint for the Future of Work
    Oct 31 2024
    ServiceNow is leading the charge in HR tech, reimagining employee workflows with AI to simplify onboarding, enhance employee engagement, and promote continuous development. Gretchen Alarcon shares the vision behind ServiceNow's transformation, emphasizing AI’s role in delivering seamless experiences, streamlining workflows, and building trust in automated processes. In this episode, we look at employee workflows, onboarding, AI in HR, continuous engagement, employee experience, offboarding, and performance management as key elements driving ServiceNow's strategy. Gretchen explores how talent development, workflow automation, and re-recruiting contribute to a forward-thinking approach in the Future of Work. Key Takeaways ServiceNow has positioned itself as a leading AI platform for employee workflows. Advanced technology significantly enhances onboarding and engagement. Continuous engagement, including re-recruiting, boosts employee retention. Managers must be equipped to drive talent development with technology’s support. Offboarding impacts employer branding and alumni relations positively. ServiceNow’s focus on AI and innovation is reshaping HR technology standards. Chapters 00:00 Introduction to ServiceNow and Employee Workflows 03:40 Transforming Employee Onboarding Processes 09:37 The Role of AI in Enhancing Employee Experience 12:30 Continuous Engagement: The Concept of Re-Recruiting 15:05 The Manager's Role in Employee Development 17:16 Leveraging AI for Performance Reviews 18:34 The Importance of Skills in Talent Development 22:11 Addressing Employee Experience and Workflow Friction 24:23 The Role of Offboarding in Employer Branding 30:06 ServiceNow's Evolution and Future Directions 35:24 Innovations in Employee Workflows and AI Integration Connect with Gretchen Alarcon here: William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    40 mins
  • How Brightside Helps Employees Beat Financial Stress and Boost Well-being

    How Brightside Helps Employees Beat Financial Stress and Boost Well-being
    Oct 24 2024
    Brightside is revolutionizing employee financial health by addressing financial stress with personalized coaching and innovative solutions. Focusing on enterprise companies and frontline workforces, their platform boosts well-being, reduces turnover, and aligns financial wellness with business goals—creating a healthier, more engaged workforce. In this episode, we look at financial health, employee well-being, financial stress, personalized assistance, financial wellness, productivity, and healthcare costs. These keywords are at the heart of how Brightside's platform supports companies and employees in improving their financial well-being and overall performance in the workplace. Key Takeaways: Brightside’s platform offers personalized financial coaching to reduce financial stress and improve employee well-being. The company addresses the financial needs of 70% of the population, focusing on financially unhealthy individuals. Brightside aligns financial wellness with business goals by reducing turnover and lowering healthcare costs. Financial literacy is a core component that helps employees make better financial decisions. Brightside works closely with enterprise companies and frontline workforces to deliver impactful solutions. The platform fosters a confidential and non-judgmental environment, promoting trust and employee engagement. Chapters 00:00 Introduction and Background 03:01 The Need for Financial Health Solutions 07:42 Addressing the Financially Sick 12:40 The Impact of Financial Stress on Health and Business 17:02 Promoting Financial Well-being and Behavior Change 19:51 The Problem of Financial Unhealthiness 21:27 Breaking Through Taboos and Building Trust 24:20 Making Financial Wellness Easier 26:34 Success Stories with Enterprise Companies 30:02 Life-Changing Impact on Individuals 31:48 Communicating and Intercepting at Choke Points 35:20 Aligning Employee Well-being with Company Goals 39:21 The Synergy Between Employee and Company Benefits Connect with Tom Span here: https://www.linkedin.com/in/tomspann/ Learn more about Brightside here: https://www.gobrightside.com/ William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    45 mins
  • Sync2Hire: Revolutionizing Post-Application Recruitment Communication

    Sync2Hire: Revolutionizing Post-Application Recruitment Communication
    Oct 17 2024
    Brian Sherlock, CEO of Sync2Hire, joins William Tincup and Ryan Leary to explore the future of post-application recruitment communication. We dive into how Sync2Hire improves hiring efficiency, streamlines compliance, and integrates with ATS systems for a seamless candidate experience. This episode offers insights into how recruiters can enhance collaboration and centralize communications in one powerful platform. In this episode we look at Sync2Hire, recruitment technology, post-application communication, ATS integration, hiring efficiency, and how this tool is set to revolutionize the candidate experience and compliance in hiring. Tune in to learn how to modernize your hiring process with Sync2Hire. Key Takeaways: Sync2Hire fills the communication gap post-application, improving recruiter-candidate interactions. The platform enhances recruitment collaboration and hiring efficiency by centralizing data. Compliance in hiring is simplified, ensuring recruiters avoid legal pitfalls while staying efficient. Sync2Hire’s seamless ATS integration enhances the overall speed and quality of recruitment. The platform dramatically improves the candidate experience, leading to better hires and retention. The future of HR tech depends on dedicated tools like Sync2Hire to streamline post-application processes. Chapters 00:00 What is Sync2Hire? and What is Post Application Communication? 03:03 The Problem of Post-Application Communication 06:00 The Backstory of Sync2Hire 08:53 Understanding Compliance in Recruitment 12:13 The Demo Experience and Aha Moments 15:09 Speed and Quality in Hiring 17:57 The Evolution of Recruitment Practices 20:58 Efficiency in Recruitment Communication 24:03 Overcoming Objections to Sync2Hire 27:05 Integration Strategy with ATS 30:09 Future Developments for Sync2Hire Learn More about Sync2Hire here: https://sync2hire.com/ Connect with Brian Sherlock here: https://www.linkedin.com/in/briansherlock6/ William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    32 mins
  • Micro Learning and The Power of AI in Content Creation Ryan Laverty of with Arist.co

    Micro Learning and The Power of AI in Content Creation Ryan Laverty of with Arist.co
    Oct 10 2024
    In this episode, we look at micro learning, bite-sized content, AI, learning management system, engagement, customization, and data analytics. By delivering personalized learning experiences where employees already spend time, Arist revolutionizes how organizations approach employee development, making L&D more agile and impactful. Key Takeaways: Arist increases engagement with bite-sized content delivered every six minutes instead of every six weeks. AI customizes learning experiences, with over 85% of recommendations accepted by users. Arist targets companies with complex training needs and large employee bases. Data analytics and AI are essential for improving L&D and personalizing learning. The role of L&D professionals is evolving, with learning being integrated into other roles. Speed and agility in learning are key to staying competitive in today's fast-paced environment. Chapters 00:00 Introduction and Overview 01:11 Micro Learning and Bite-Sized Content 04:54 The Power of Shorter, Engaging Content 06:58 AI in Content Creation 09:20 The Advancements in AI 16:13 Building Trust in AI-Generated Content 18:59 Deploying Content and Testing 21:51 Target Buyers and Industries 22:59 The Changing Role of Learning and Development Professionals 24:17 The Importance of Data and Analytics in Learning and Development 25:08 The Potential of AI in Personalized Learning Experiences 27:06 Overcoming Resistance to New Learning Methods 29:45 The Need for Speed and Agility in Learning Connect with Ryan Laverty here: https://www.linkedin.com/in/ryan-laverty/ and learn more about Arist.co here: https://www.arist.co/ William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 mins
  • Harnessing Big Data and AI for Strategic Workforce Planning with Talent Neuron

    Harnessing Big Data and AI for Strategic Workforce Planning with Talent Neuron
    Sep 26 2024
    David Wilkins from Talent Neuron breaks down how big data, AI, and machine learning are transforming talent intelligence and workforce planning. Talent Neuron’s platform offers insights on talent demand, supply, and cost to help CHROs and heads of TA make strategic decisions. With a focus on data quality and actionable insights, Talent Neuron supports companies in navigating evolving talent and skills needs, from skills analysis to competitor benchmarking. In this episode, we look at Talent Neuron, big data, AI, machine learning, talent demand, talent supply, and strategic workforce planning. Discover how Talent Neuron’s data-driven approach empowers organizations to make informed talent decisions and stay ahead in a competitive landscape. Key Takeaways: Talent Neuron leverages big data, AI, and machine learning to provide actionable insights on talent demand, supply, and cost. Their platform is essential for strategic workforce planning, helping CHROs and heads of TA navigate evolving talent and skills needs. Talent Neuron's data integrates with ATS and CRM systems, expanding its reach and utility. Data quality and transparency are crucial when selecting talent intelligence solutions. The evolution of Talent Neuron includes modular solutions and scenario-driven planning for more accessible data utilization. Future developments include a generative AI chatbot and expanded capabilities for talent intelligence. Chapters 00:00 Introduction and Setting the Stage 02:02 Combining Product and Marketing 05:35 Understanding Talent Neuron and its Purpose 08:13 Target Audience and Trigger Points 12:31 Integration and Workflow 15:06 Expanding the Target Audience 16:04 Success Stories and Lessons Learned 17:44 Challenges and Future Opportunities 19:16 The Changing Talent Landscape 23:32 Talent Analysis and Solutions 29:11 Making Data Actionable and Intelligent 32:58 Key Considerations in Buying Talent Intelligence Solutions 39:01 Future Plans: Actionable Insights and Scenario-Driven Planning Connect with David Wilkins here: https://www.linkedin.com/in/dwilkinsnh/ William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    45 mins
  • Predicting the Future Workforce: How Pepelwerk is Revolutionizing HR Tech

    Predicting the Future Workforce: How Pepelwerk is Revolutionizing HR Tech
    Sep 19 2024
    Kim Kelley from Pepelwerk breaks down how AI and machine learning are transforming HR for small and medium-sized organizations. From talent management to workforce planning, Pepelwerk leverages advanced technology to help HR leaders relate better to employees, predict workforce needs, and improve overall efficiency. In this episode, we look at HR, AI, machine learning, workforce planning, talent acquisition, predictive analytics, and employee retention to explore how Pepelwerk integrates into HR tech stacks, streamlines recruitment, and enhances career development through real-time skilling and personalized AI career assistants. Key Takeaways Pepelwerk uses AI and machine learning to improve human capacity planning and talent management for HR leaders. The platform targets small and medium-sized organizations while offering enterprise-level ERP integration for more complex HR tech needs. HR leaders must focus on right-sizing technology to align with organizational goals and ensure a positive employee experience. Predictive analytics and real-time skilling are critical tools in improving talent acquisition and retention strategies. Personalized AI career assistants can provide ongoing mentorship and career development, improving employee satisfaction. A customer success story demonstrates how Pepelwerk reduced recruitment costs and streamlined processes for HR teams. Chapters 00:00 Introduction and Recording Setup 03:24 Introduction to Pepelwerk and its Purpose 05:06 Using AI and Genotyping for Self-Discovery 06:14 The Problem Pepelwerk is Solving for HR Leaders 07:39 Challenges with Legacy Systems and Processes in HR 08:18 Transitioning from HR Leader to Starting Pepelwerks 09:36 The Painful Journey of Being an Entrepreneur 11:03 Describing Pepelwerk and its Unique Position 13:25 Discussion about Walmart and HR Budgets 15:25 Target Audience and Integration with Tech Stacks 18:55 Introduction to HR tech stacks 19:29 Questioning the similarity of HR tech stacks 20:14 The importance of right-sizing technology 21:30 Caring about the budget and the organization 22:08 Aligning actions with stated values 23:44 The importance of caring in HR 25:54 The category is fucking fabulous 28:13 The aha moment: Retaining talent acquisition budget 30:33 The power of real-time mentorship and coaching 34:50 Customer success story: Streamlining recruitment and reducing costs Connect with Kim here: https://www.linkedin.com/in/the1kimkelley/ and learn more about Pepelwerk here: https://www.pepelwerk.com/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    45 mins
  • Building and Expanding Tech Teams with Echo

    Building and Expanding Tech Teams with Echo
    Sep 12 2024
    In this episode, we look at how Echo, tech teams, software engineers, remote work, long-term partnerships, startups, and validation come together to create seamless offshore hiring solutions. With our personalized approach, we ensure companies can build stronger, more integrated development teams without the hassle. Key Takeaways: Echo supports Western tech companies in expanding their tech teams by providing vetted software engineers from Eastern Europe. Echo manages legal support, tax, and HR for all employees, making them feel like part of the client’s company. Echo focuses on long-term partnerships with small to midsize companies and established startups looking to grow. A strong network of validated software engineers ensures clients get the best talent. Echo’s personalized approach stands out from typical recruitment companies, fostering closer relationships and team integration. Echo ensures employee satisfaction through team-building events, corporate parties, and ongoing support, enhancing productivity and retention. Chapters 00:00 Introduction and Background 02:39 Overview of Echo's Services 04:53 Global Payroll and Recruiting Challenges 07:48 Maintaining Employee Satisfaction and Long-Term Partnerships 09:54 Finding and Validating Software Engineers 12:16 Onboarding and Interacting with Developers 15:33 Timeframe for Staffing and Hiring Process 18:34 Standing Out in a Competitive Market 28:34 Conclusion and Final Thoughts Connect with Max and Echo here: https://www.linkedin.com/in/maxantoniuk Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    37 mins
  • Automating the Process of Sending Handwrytten Notes with David Wachs

    Automating the Process of Sending Handwrytten Notes with David Wachs
    Sep 5 2024
    David Wachs, CEO of Handwrytten, shares how his company scales personalized, Handwrytten notes using robotic technology. From employee appreciation to recruiting and customer engagement, Handwrytten notes outperform digital messages in impact and authenticity, helping businesses build meaningful relationships that drive growth. In this episode, we look at automated handwriting, personalized notes, employee appreciation, recruiting, customer engagement, and the power of Handwrytten notes in fostering authentic relationships. Key Takeaways: Handwrytten is the largest provider of automated handwriting services, using robots to scale personalized notes. Handwrytten notes offer an authentic way to connect, especially for individuals with poor handwriting or fine motor issues. Personalized Handwrytten messages are more likely to be read and retained compared to digital alternatives. Key use cases for Handwrytten include employee appreciation, recruiting, and customer engagement. The technology behind Handwrytten ensures accuracy, efficiency, and the scalability of Handwrytten notes. Sending Handwrytten notes for sales follow-ups, candidate outreach, and performance reviews can improve business outcomes and relationships. Chapters 00:00 Who is David Wachs and Handwrytten 01:43 Automated Handwriting: Efficient and Authentic 06:42 The Power of Handwrytten Notes 09:51 Overcoming Poor Handwriting with Handwrytten 13:51 Returning to a Gratitude and Thank You Mentality 18:50 The Importance of Intentionality in Gratitude 19:51 Handwrytten Notes: More Likely to be Read and Displayed 20:17 The Fulfillment Process 21:04 The Process of Sending Handwrytten Notes 22:45 Tracking and Delivery Notification 24:39 Automating Handwrytten Notes in HubSpot 27:39 The Power of a Genuine Thank You 28:12 Creative Use Cases for Handwrytten Notes 33:15 Using Handwrytten Notes for Trade Show Engagement 35:31 Customization and AI in Handwrytten Notes 37:43 Closing Remarks and Appreciation Connect with David Wachs here: https://www.linkedin.com/in/davidwachs/ Learn more about Handwrytten here: https://www.handwrytten.com/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    44 mins