Darryl and Ed discuss the need for funeral homes to embrace 'WOOO' - intentionally serving customers with empathy. Drawing from Darryl's personal experience, they explore how the industry can provide a more meaningful experience for grieving families. The hosts share insights on the importance of understanding customer needs.

Darryl and Ed discuss the power of pictures and data in business. They explore how snapshots in time can be worth a thousand words, and the importance of focusing on the key metrics that truly matter. This episode offers practical insights on navigating data and maintaining an authentic, intentional approach.

In this episode, Darryl and Ed discuss the importance of having a clear vision for your business and life. They emphasize the need to regularly conduct a 'vision eye exam' to ensure your goals remain aligned with your purpose. The hosts share insights on vision-setting using examples like Walt Disney and StrengthsFinder. Listeners are encouraged to clarify their vision, involve their team, and continuously optimize their path to achieve greater impact by serving others well.

This episode represents the capstone of our first 10 episodes as it creates application to EVERYONE and EVERYWHERE as there is always an opportunity to “never cease doing good”

This episode is a “land the plane” episode for folks who aren’t in the C- Suite position. It is intended to equip anyone, anywhere to see that they have an ability to consistently and positively influence people around them (their “customers”)

In this episode, we take a moment to pause and reflect on how we can approach the day with a fresh perspective. By exploring examples of stewardship, we introduce a mindset that can help ease pressure and anxiety, offering a more balanced and positive outlook for your daily life.

Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over time

Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.