• Understanding The State of Your Book of Business | Ejieme Eromosele

  • Apr 23 2024
  • Length: 32 mins
  • Podcast

Understanding The State of Your Book of Business | Ejieme Eromosele

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  • Summary

  • "Customer Success & Account Management needs to think more like sellers & familiarise themselves with different methodologies..."

    Wise words from this week's guest, Ejieme Eromosele, GM of EMEA at Quiq to discuss understanding the state of your book of business, account mapping & identifying the white space 🙌

    👋 00:00 Intro

    🚗 00:40 Taking your customer on a journey


    🚀 03:40 Customer Success being more revenue focused

    👀 05:58 Do you think AMs and CS need to think more like sellers?

    ⬜️ 08:43 Asking the right questions to identify the white space

    💪 13:42 Building a mutual success plan with the customer

    🔥 15:21 Figuring out which accounts to prioritise & prioritising your time

    🤝 23:23 Customer advocacy

    ❤️ 29:06 Overcoming bullying & being an introvert

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