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Some of the innate characteristics of the people drawn to urgent care as a profession served us well through the pandemic so far. Shaun and I take a look at the past year, which organizations excelled vs. just survived (or not), what made the difference, and what we can all learn from it.

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What does someone like Patrice Pash, who is renowned in our industry for her incredible operations acumen and industry expertise, consider the key characteristic of a great leader? The answer might surprise you. And yes, getting to hang out with her for this was awesome. If you've ever seen her speak, you'll know what I mean. Enjoy!

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If you want to know some of CityMD's original secrets to success, have a listen. Warning: they aren't sexy, and they aren't easy - but they could be tremendously helpful to you.

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Premier Health has quietly but most certainly become known as the reigning expert in urgent care/health system partnerships. Listen in as Steve shares his insights from 15+ years of building and developing some of the most successful relationships in the country.

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Lynne Rosen has grown and developed more successful companies than you - I almost guarantee it. Hear how she earned her stripes, what she learned along the way, how she ended up in urgent care, and where she thinks it's going.

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Suzanne has gone from CEO roles in large health systems into the deep end of urgent care – after a hard sell. Her high-level perspective on how to lead across diverse geographies, the importance of model standardization, attracting/retaining talent and emerging technologies has lessons for us all.

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Dr. Aaron Bright is one of the most humble people I know - but his pride in the outcome his team's ironclad dedication to quality is inspiring. UCA has partnered with Aaron's company - Hippo Education - to bring the best of urgent care learning to everyone we know...it's that good. Listen in to learn why as Dr. Joe Toscano and I interview Aaron together.

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Catherine Matthews, owner and CEO of Lansing Urgent Care, came into urgent care from General Electric - and the background she brought with her strongly influenced how she runs her centers. The way she rotates her team and "manages" each location really changed my mind about what models work well and are scaleable. Hope you enjoy.