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Implementing a robust automated testing strategy for SAP S/4HANA is essential for maintaining system integrity during upgrades, integrations, and performance enhancements. Effective strategies must prioritize end-to-end testing that encompasses core business processes, custom configurations, and third-party integrations to ensure complete coverage. By automating these tests, organizations can significantly reduce deployment-related downtime, accelerate release cycles, and maintain confidence that the system consistently meets evolving business needs with reliability and efficiency.

In this episode, Sam Gupta engages in a LinkedIn live session with Chris Rolls, CEO Americas, TTC Global in a live LinkedIn session and discusses S/4 automated testing strategies and case studies.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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Call center and customer service workflows, particularly in heavily regulated sectors like banking, financial services, and insurance, often involve a level of complexity that standard CRM platforms struggle to accommodate. Processes such as client onboarding, approval cycles, and exception handling require dynamic, BPM-like capabilities that go beyond basic ticketing or task management. While major CRM solutions may offer customization, they frequently lack the agility and deep integration needed for real-time process orchestration and ad-hoc decision-making. This is where Pegasystems distinguishes itself, leveraging its strengths in process automation, AI-driven decisioning, and dynamic case management to manage intricate workflows with precision and adaptability. Positioned as a leader in the convergence of CRM and business process management, Pegasystems stands out for organizations seeking a platform that can handle complex service environments while maintaining compliance and operational efficiency.

In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of Pegasystems’ capabilities. We covered many grounds, including where Pegasystems might be a fit in the enterprise architecture and where it might be overused. Finally, they analyze many data points to help understand the core strengths and weaknesses of Pegasystems.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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The Sales and Operations Planning (S&OP) category occupies a distinct space within enterprise technology, serving supply chain-intensive industries like retail and manufacturing with capabilities that traditional ERP systems simply cannot match. While ERP platforms manage transactional processes, S&OP suites focus on high-level strategic planning, offering advanced tools for forecasting, demand-supply balancing, and inventory optimization. Built around core pillars such as planning, network design, and limited execution functionalities like WMS and TMS, these platforms are designed to support long-term, macro-level decision-making. Increasingly, modern S&OP solutions are expanding into “connected planning,” integrating with HR, financial planning, and retail functions to create a unified planning ecosystem. When evaluating S&OP systems, factors like market positioning, product roadmap maturity, investor backing, and industry fit become crucial, as each platform brings its own strengths depending on architecture and planning philosophy. Selecting the right solution hinges on understanding how well it aligns with your organization’s complexity and strategic goals.

In this episode, our host Sam Gupta discusses the top 10 S&OP systems in 2025. He also discusses several variables that influence the rankings of these S&OP systems. Finally, he shares the pros and cons of each S&OP system.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Thomson Reuters' $600 million acquisition of tax automation firm SafeSend highlights the growing demand for streamlined financial compliance solutions, while HubSpot’s purchase of Frame AI underscores the rising importance of AI-driven conversational insights in customer engagement. Meanwhile, WWT’s blockbuster $1.25 billion deal to acquire Softchoice points to broader consolidation in IT services, and SPS Commerce’s move to acquire Carbon6 Technologies reflects continued investment in retail and supply chain tech. Other notable transactions include Cass Information Systems acquiring AcuAudit from Acuitive Solutions, enhancing its audit automation offerings, and Later’s $250 million acquisition of Mavely, a social influencer app, emphasizing the value of creator economy tools in modern marketing strategies.

In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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CRM systems generally center around four main suites—sales, marketing, customer service, and field service—often enhanced by contact center capabilities, though smaller platforms may streamline their offerings to focus primarily on marketing and lead generation. While enterprise-grade CRMs tend to offer robust, native support for complex features like CPQ and subscription management, smaller solutions often rely on third-party integrations to meet industry-specific needs. In this context, Keap stands out as a CRM designed specifically for small businesses, prioritizing simplicity, marketing automation, and affordability over extensive transactional or field service functionalities. Its position in the CRM landscape reflects a clear trade-off: it may lack the depth of enterprise tools, but excels in providing an accessible, all-in-one solution for small teams aiming to streamline customer engagement and growth.

In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of Keap’s capabilities. We covered many grounds including where Keap might be a fit in the enterprise architecture and where it might be overused. Finally, they analyze many data points to help understand the core strengths and weaknesses of Keap.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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When assessing project management systems, it's essential to separate standalone, best-of-breed solutions from ERP-integrated modules, as the former are specifically engineered to handle the nuanced demands of project execution without being constrained by the limitations of generalized platforms. True project management tools offer deeper capabilities in areas like collaboration, milestone tracking, and customized reporting—features often absent or underdeveloped in ERP modules. The ideal system also varies based on industry needs; for instance, construction and consulting firms prioritize financial oversight and client billing, while software and marketing teams emphasize timelines, resource allocation, and workflow efficiency. Strategic criteria such as product-market fit, the maturity of the product roadmap, community support, and investor backing further differentiate market leaders, ensuring selected platforms not only meet current operational demands but are also positioned for sustained innovation and growth.

In this episode, our host Sam Gupta discusses the top 10 project management systems in 2025. He also discusses several variables that influence the rankings of these project management systems. Finally, he shares the pros and cons of each project management system.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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The ERP landscape is undergoing significant transformation, marked by a shift toward vertical specialization and regional compliance as vendors move away from generic, one-size-fits-all solutions. This evolution reflects the growing demand for industry-specific functionality and adherence to localized regulatory requirements. At the same time, artificial intelligence is reshaping ERP capabilities by driving smarter automation, predictive insights, and more agile decision-making. Businesses are also moving toward modular architectures, favoring best-of-breed integrations over traditional monolithic systems to gain flexibility and scalability. As a result, ERP vendors are adopting divergent strategies—some doubling down on vertical depth, while others build expansive ecosystems to support extensibility—highlighting the increasingly fragmented and dynamic nature of the ERP market.

In this episode, Sam Gupta engages in a LinkedIn live session with Vinnie Mirchandani, Founder, Deal Architect in a live LinkedIn session and discusses ERP Trends in the Age of AI.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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Many companies start their customer service operations with shared inboxes due to their affordability and ease of setup—making them an ideal solution for resource-constrained startups. These email-based systems offer a unified communication channel that simplifies customer interactions and promotes internal collaboration. However, as businesses grow and customer expectations evolve, shared inboxes struggle to support omnichannel engagement and scalable service delivery. While platforms like Zendesk offer powerful features to fill this gap, they often sacrifice the simplicity that made email systems appealing in the first place. This is where Front positions itself uniquely, combining the intuitive nature of email with the advanced capabilities of a customer communication platform, enabling teams to deliver personalized, efficient support across multiple channels without losing the collaborative benefits of a shared inbox.

In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of Front’s capabilities. We covered many grounds, including where Front might be a fit in the enterprise architecture and where it might be overused. Finally, they analyze many data points to help understand the core strengths and weaknesses of Front.

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For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.