In order for the business and the customer experience (CX) to change, people have to change & stories act as the catalyst in facilitating this change.

Stories - The catalyst that drives change is what motivates our host to deliver an exceptional experience to his customers

According to research from IDC, 34% of companies believe they’ll fully adopt digital transformation within 12 months or less. How does that alter customer experience? Is AI really going to alter the entire CX landscape as we know it? Questions galore and we have the perfect guest to answer them all.

With over 3 decades of experience, Mike Wittenstein brings us a unique way to look at the amalgamation of customers and technology. Our host, Aaron Shagrin with over 2 decades in global sales & business development has Mike on the hot seat for a really interactive and informative session.

This discussion focuses on:

• How do stories paint a feasible picture of the future?
• Is AI improving customer experience?
• The leadership transformation towards customer experience
• Customer success assisted by technology

Mike Wittenstein
Founder | Managing Partner | Business Strategist | Executive Coach @storyminers.com

Mike has been helping leaders craft and execute strategies that increase and sustain their competitive advantage. A lifetime of diverse global experiences has taught him how to kindly ask tough questions, translate clients’ words into stories, and express business strategies as customer and employee experiences.

To reach out to Mike Wittenstein,

• Visit: www.storyminers.com
• Ask: www.storyminers.com/yama
• Email: mike@storyminers.com

Aaron Shagrin
General Manager, North America Jio Haptik

Aaron Shagrin is Senior Vice President of Revenue & Partnerships for North America at Haptik. He brings over 20 years of experience in global sales, business development, product management, and corporate strategy at multiple startups, Fortune 500 companies, and investment firms. Most recently, Mr. Shagrin was General Manager at Evolv Technologies, AI and ML-powered conversion optimization SaaS platform company