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In this episode of Wheelie Smooth Sailing, Deanne Moses-Wright speaks with Sam Peplow, manager of accessibility services at Carnival UK, who implemented the new policies. They discuss everything affecting those passengers who require assistance on board. Including the current accessibility policies for P&O Cruises and Cunard. They discuss the challenges faced by disabled travelers, especially since the updated policies were introduced. We find out the real reasoning behind the update regarding evacuation chairs and powered mobility devices, and the need for pre-booking assistance and completing on board needs questionnaires as soon as possible after booking. The conversation highlights the importance of communication and understanding in navigating these changes, and where the disabled community felt let down. Also discussing elevated pricing of accessible excursions, tender port restrictions, the limited amount of fully accessible cabins, pool hoists, and much more!

Deanne sets up the interview by explaining the policies and adds her summary at the end. It's a fast paced interview and a full in depth episode, which digs deep into the issues that have been making waves in the world of accessible cruising!

Like what you hear? Send me a text!

In this heartfelt and powerful debut episode of Wheelie Smooth Sailing, host Deanne Moses-Wright introduces her mission to transform the cruise industry into a more accessible, inclusive space for all. Deanne shares her deeply personal journey—navigating life with multiple disabilities, falling in love with cruising, and becoming a cruise and accessibility specialist.

With warmth, humour, and fierce determination, she explains why she launched Wheelie on the Waves and what pushed her to become a member of CLIA and an advocate for change within the cruise industry. This episode sets the tone for an honest, respectful, and engaging podcast that amplifies disabled voices and gives cruisers the confidence to travel with ease.

Whether you’re new to cruising or a seasoned sailor, this is your all-access pass to a more inclusive future at sea.

Deanne also teases her first full episode, dropping late next week, featuring a special guest—the Accessibility Manager from Carnival UK. They’ll be diving deep into accessibility on board Cunard and P&O Cruises, unpacking what the latest policy changes really mean for disabled cruisers.