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10 Powerful Strategies For Conflict De-Escalation
- How To Achieve Conflict Resolution Through Effective Communication
- Narrated by: Virtual Voice
- Length: 3 hrs and 6 mins
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This title uses virtual voice narration
Publisher's summary
This book is all about how to achieve conflict resolution through 10 powerful strategies.
I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building!
I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left!
HR praised my work, but I hadn’t done anything special. It’s the reason I wrote this book. To provide everyday de-escalation techniques to give you the same understanding and empowerment that I had that day. So whatever conflict arises in your business, employment or personal life. You’ll be equipped to take action!
Here’s the 10 strategies
Strategy one - Give positive choices
Strategy two - Know the types of anger
Strategy three - How to respond to anger
Strategy four - Finding the voice of reason
Strategy five - Use your voice and body language
Strategy six - Active listening/distraction
Strategy seven - Foster good conversations
Strategy nine - Remember personal safety
Strategy ten - Know if you’re the right person
About the Author
Born and raised in England, Simon C Osamoh is the founder of Kingswood Security Consulting. A Minneapolis based security risk management firm. Simon first moved to the United States to head counter terrorism at Mall of America, Minnesota. He oversaw counterterrorism and the internationally recognized behavior threat assessment program.
He quickly established himself as one of the country’s leading experts on security at soft targets where his work gained national media attention. Simon spent 14 years as a detective in England working serious and organized crime. One of his notable cases includes the “liquid bomb terrorism plot” against the U.S.A in 2006 which changed aviation security worldwide.
He is the author of three books and his work on conversational interviewing has featured in the award-winning book “How to Stop a Mass Shooting Epidemic” by Dr. James Densley and Dr. Jillian Peterson of The Violence Project.
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The Power of Understanding People
- The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance
- By: Dave Mitchell
- Narrated by: Dave Mitchell
- Length: 6 hrs and 6 mins
- Unabridged
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Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships.
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This is indeed very beneficial.
- By W on 04-12-24
By: Dave Mitchell
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HBR Guide to Getting the Right Work Done
- HBR Guide Series
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 3 hrs and 49 mins
- Unabridged
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Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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So helpful
- By Kathryn Smith on 03-26-24
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The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Unabridged
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No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.
By: Barbara Mitchell, and others
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Mediating High Conflict Disputes
- A Breakthrough Approach with Tips and Tools and the New Ways for Mediation Method
- By: Bill Eddy LCSW Esq., Michael Lomax
- Narrated by: Michael Butler Murray
- Length: 5 hrs and 22 mins
- Unabridged
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Over the past 12 years, the authors have been developing and practicing tips for managing high-conflict clients in mediation, which is now a fully developed new method called "New Ways for Mediation". Mediating High Conflict Disputes gives all of the little tips that any mediator can use, as well as the step-by-step structure of the New Ways for Mediation method for those who want to have better control of the process in high-conflict cases - or any cases.
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Wish this type of meditation was more available
- By C. Wilson on 01-23-22
By: Bill Eddy LCSW Esq., and others
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Conflict Resolution 101
- Techniques to Enhance Skills for Managing & Resolving Everyday Conflicts
- By: Alec Cooper
- Narrated by: Garot Michael Conklin
- Length: 2 hrs and 58 mins
- Unabridged
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Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time. Eventually, there will be a conflict in your life that you must resolve and cannot avoid. Wouldn’t it be nice to have a guide that outlines the necessary skills required for analyzing and resolving almost any type of everyday conflict?
By: Alec Cooper
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Jill Blackwood
- Length: 6 hrs and 53 mins
- Unabridged
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Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
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Good lessons, but lacking
- By Matthew Brandsema on 12-29-21
By: Renee Evenson