Preview
  • De-Escalate

  • How to Calm an Angry Person in 90 Seconds or Less
  • By: Douglas E. Noll
  • Narrated by: Aleya Dao
  • Length: 7 hrs and 9 mins
  • 4.0 out of 5 stars (84 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

De-Escalate

By: Douglas E. Noll
Narrated by: Aleya Dao
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $14.99

Buy for $14.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll.

We live in an increasingly divided world, and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, nonaggressive ones.

Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.

With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.

©2017 Douglas E. Noll (P)2017 Atria Books/Beyond Words
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about De-Escalate

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    51
  • 4 Stars
    12
  • 3 Stars
    5
  • 2 Stars
    4
  • 1 Stars
    12
Performance
  • 4 out of 5 stars
  • 5 Stars
    42
  • 4 Stars
    10
  • 3 Stars
    8
  • 2 Stars
    1
  • 1 Stars
    13
Story
  • 4 out of 5 stars
  • 5 Stars
    42
  • 4 Stars
    12
  • 3 Stars
    3
  • 2 Stars
    5
  • 1 Stars
    9

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    3 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Tricky but solid

Its tricky to use, but even the concept if you grasp is worthwhile your time

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    5 out of 5 stars

Practical Training for Promoting Peace

Research-based practices presented in an accessible format, the tools in De-Escalate have many possible applications. I recommend this book to therapists, parents, teachers, workers...anyone who would benefit from being able to listen deeply and diffuse difficult or even violent situations.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Forr anyone who has ever had a confrontation!

very easy read with practical advice. will take practice but can already see it working

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Practical and helpful

There are loads of examples to help demonstrate the principles explained in this book. Its a great reference book that I will be revisiting again and again. Definitely an essential life skill tool.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Useful and practical

Great book thank you for all the resources. The book has changed my relationship with my 5 year old in a great way.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    4 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    4 out of 5 stars

Very Useful Info, Terrible Narrator

The author clearly has a lot of experience in mediation and provides a clear framework for dealing with others' and one's own charged emotions. Unfortunately the narrator is, for me, almost unlistenable. I'm sure she is a lovely person, but I will forever be baffled as to why someone with great information to share would choose a bad narrator. Her inflection is off, her reading is wooden and mechanical, and she has this distracting habit of making a nasal sound before "th" words, so that they come out like ,"nngthis," and "nngthe." But this audible oddity is not limited to "th" words alone, so I spent a great deal of the book in cringing anticipation of the next time it would happen. If the writing had been poor or the topic less interesting I would have stopped listening based upon her performance alone.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful

  • Overall
    5 out of 5 stars

De-Escalate wisdom in every chapter.

Douglas E Knoll wisdom and experience is shared in every chapter. The reading by Aleya Dao is calm and comfortable.
It's a must read for anyone that is interested in the notching down of emotional conflicts and a passage to peaceful resolutions and problem solving.
As a Mediator this book, will be apart of my tool box to practice and adapt and re-read.
Thank you Doug Knoll for sharing, you are respected, admired and given the reader a true gift of your experience and talents.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

If everyone could read this book, the world would be different!

This book is so much more and beyond than calming angry person. The matrix of the emotional Invalidation we all go through is relentless and abusive. I feel if our parents knew this, if we knew this for our children life would have been so much easier and happier. The only thing I am sad is that I didn’t know about this techniques and had understanding of this concept earlier! Gratitude Gratitude! Please read/listen to this book and keep sharing it!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

4 people found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

this book helped me a lot

This book has given me a lot of insight of how can i function in other sense. I see my self as a person which can develop my self in the area of Emotional inteligence. It also teached me how to not take things personal. When someone is angry at me i need to not listen to the words but instead to the emotions.
Overall i think this is a book which gives life lessons.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Amazing new skills

A whole new level of listening, responding, and understanding (self and others) through de-escalation. Recommended!

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

1 person found this helpful