Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
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Narrated by:
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Jill Blackwood
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By:
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Renee Evenson
About this listen
How to Manage Work Relationships in a Constructive Way that Leads to Success.
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.
Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:
- 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
- 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
- Nonverbal communication actions to back up your words.
- Sample dialogues that demonstrate how phrasing improves interactions.
- A five-step process for moving from conflict to resolution.
- "Why This Works" sections that provide detailed explanations.
Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
©2014 Renee Evenson (P)2021 AMACOMListeners also enjoyed...
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Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.
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Amateur.
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Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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How to not suck is a great book
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Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.
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Awesome story with great principles
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The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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Poor narration ruins yet another good read
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You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what’s hit you, your idea is dead, shot down. It doesn’t have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.
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Practical Application
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Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.
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What listeners say about Powerful Phrases for Dealing with Difficult People
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Anonymous User
- 12-30-21
Helping resource
This is a helpful book. The only thing I didn't like was it took too long to get to the Powerpoints. Sometimes I didn't even know what she meant.
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1 person found this helpful
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- Amazon Customer
- 11-26-22
should be called ....difficult people at work
This is a good audio. it's focus is on people at work. None the less great information.
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- Eilish Reilly
- 06-18-24
great for conflict resolution/first time managers
this has great verbiage for first time management as well as conflict Resolution. a great way to see both sides point- employee v’s leadership and employee v’s employee. The example are very relevant to corporate america. a great resource!
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1 person found this helpful
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- Scott D.
- 04-27-22
Don’t do it
While some of the premises were valid it was super tough to listen to. I didn’t make it halfway through. The reader sounded like she was a second grade teacher reading to her class.
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3 people found this helpful
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- Manuel A.
- 06-14-23
Perfect for Young leaders
This might not be a powerful resource for seasoned leaders but for young leaders it’s a step in the right direction.
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3 people found this helpful
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- MRC
- 02-03-22
Repetitive
Struggled to finish. Could have been done in 2 chapters if it didnt repeat itself so much. helpful tips on effective communication and conflict resolution but no need to repeat each step more than 2x.
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8 people found this helpful
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- Catherine Y.
- 09-13-22
Good basic ideas, but misleading title
The title is a little misleading, the book is less about specific phrases to use than it is about working through a series of steps to solve conflict. It isn’t really about dealing with difficult people either, it is about commonly occurring workplace conflicts and how to handle them. Some of the book is pretty elementary so I would recommend it to someone who is working to develop their social skills from the ground up.
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- Michael
- 07-29-22
Great Conflict Management
This book has many practical solutions for every day situations that flare up at work and home.
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- steve
- 12-24-21
A pretty good book
The narration is well done and the lessons are good.
The staged dialogues are too easy to solve the problem though. The author assumes everyone works in the others best interest. Would have been good to hear how to deal with a manipulator or narcissist
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13 people found this helpful
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- Matthew Brandsema
- 12-29-21
Good lessons, but lacking
I think this book provides some good lessons on conflict management and dealing with people at work. The most important of these lessons being that if you have a problem with someone, either learn to ignore it, or if it really bothers you, say some thing about it.
Overall though I have some issues with the book. I think the book’s main issue is that the lessons given implicitly assume the person you are having a conflict with is reasonable in nature. To this end the book felt very naive, and there were certain scenarios given that were so far from what reality would be, it made me wonder, “does this author really have experience in this particular scenario?” Other scenarios were much better.
In many cases I thought the authors inclination to offer “solutions” as presumptive and self-righteous, and don’t agree at all that the approach given is a good one for all cases.
My experience has taught me that some people are not reasonable, and have an ego or identity so fragile that they wouldn’t dream of “compromising” (I.e. “losing”). It would be helpful to give insight into situations that are not “winnable” as in many circumstances, this is the case with toxic people.
I also think there is a male/female dynamic that wasn’t addressed at all. Men and women deal with conflict differently and in certain circumstances in the book, the approach didn’t jive with me (a man).
As a final note, I just think providing fake conversations is never good. They come off as naive or too simplistic. Many times I thought, “am I listening to a required training from work?” I would have enjoyed far more a comprehensive analysis on each type of person and why they behave the way they do, and how to deal with it.
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49 people found this helpful