Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

In Stalling for Time, the FBI’s chief hostage negotiator takes readers on a harrowing tour through many of the most famous hostage crises in the history of the modern FBI, including the siege at Waco, the Montana Freemen standoff, and the D.C. sniper attacks. Having helped develop the FBI’s nonviolent communication techniques for achieving peaceful outcomes in tense situations, Gary Noesner offers a candid, fascinating look back at his years as an innovator in the ranks of the Bureau and a pioneer on the front lines.

Worshippers stream out of an Midwestern synagogue after sabbath services, unaware that only a hundred yards away, an expert marksman and avowed racist, antisemite and member of the Ku Klux Klan, patiently awaits, his hunting rifle at the ready. A riveting, cautionary tale rooted in history that continues to echo today, The Killer's Shadow is a terrifying and essential exploration of the criminal personality in the vile grip of extremism and what happens when rage-filled speech evolves into deadly action and hatred of the “other" is allowed full reign.

Veteran police negotiator Lieutenant Dennis Flynn spent nearly two decades responding to high-intensity incidents with the Crisis Negotiations Team in Las Vegas, Nevada. His goal: Bring 'em out alive. This audiobook is a behind-the-scenes view of life-and-death situations that police negotiators face, and how they were resolved one way or the other under the bright lights and glitter of Sin City.

Tested and effective leadership and teaching advice based on riveting combat stories from a Special Operations veteran. In Leadership and Training for the Fight, MSG Paul R. Howe, U.S. Army Retired, shares ideas on leadership that he has developed through extensive combat experience. Howe tells riveting stories of military operations and analyzes leadership concepts. He also gives advice on how to understand students and how to refine your teaching methods. Written with the unique insight of a Special Operations soldier, this book is the perfect guide for anyone interested in improving leadership skills.

When Michael Fanone self-deployed to the Capitol on January 6, 2021, he had no idea his life was about to change. When he got to the front of the line, he urged his fellow officers to hold it against the growing crowd of insurrectionists—until he found himself pulled into the mob, tased until he had a heart attack, and viciously beaten with a Blue Lives Matter flag as shouts to kill him rang out. Now, Fanone is ready to tell the full story of that infamous day, along with exploring our country’s most critical issues as someone who has had firsthand experience with many of them.

Beat Cop to Top Cop: A Tale of Three Cities documents Timoney's rise, from his days as a tough street cop in the South Bronx to his role as police chief of Miami. This fast-moving narrative by the man Esquire Magazine named "America's Top Cop" offers a blueprint for crime prevention through first-person accounts from the street, detailing how big-city chiefs and their teams can tame even the most unruly cities.

Stephen Friend had his dream job as an FBI special agent. After nearly a decade of combating violent crime, human trafficking, and child predators, he was reassigned to the FBI’s unprecedented investigation of the political unrest at the United States Capitol on January 6, 2021.

On February 4, 1974, Patty Hearst, a sophomore in college and heiress to the Hearst family fortune, was kidnapped by a ragtag group of self-styled revolutionaries calling itself the Symbionese Liberation Army. The already sensational story took the first of many incredible twists on April 3, when the group released a tape of Patty saying she had joined the SLA and had adopted the nom de guerre “Tania.”

Baltimore, 2015. Riots are erupting across the city as citizens demand justice for Freddie Gray, a twenty-five-year-old Black man who has died under suspicious circumstances while in police custody. In this urgent book, award-winning investigative journalist Justin Fenton distills hundreds of interviews, thousands of court documents, and countless hours of video footage to present the definitive account of the entire scandal.

The Cell provides the first complete treatment to piece together what led to the events of 9/11, ultimately delivering the disturbing answer to the question: why, with all the information the intelligence community had, was no one able to stop the September 11 attacks? It also includes a first-person account of John Miller's face-to-face meeting with Osama bin Laden.

Secret Service agents, acting as human surveillance cameras, observe everything that goes on behind the scenes in the president's inner circle. Ronald Kessler reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

On July 7, 2016, protesters marched in the streets of Dallas to demonstrate against the killings of unarmed black men by the police. As the peaceful event drew to a close, a sniper opened fire, targeting white cops and killing five of them. Into this charged situation stepped Dallas police chief David O. Brown, who, with a historic new tactical approach, quickly ended the gunman's siege and calmed his community and the nation.

Frank Figliuzzi was the "Keeper of the Code," appointed the FBI’s Chief Inspector by then-Director Robert Mueller. Charged with overseeing sensitive internal inquiries, shooting reviews, and performance audits, he ensured each employee met the Bureau's exacting standards of performance, integrity, and conduct. Now, drawing on his distinguished career, Figliuzzi reveals how the Bureau achieves its extraordinary standard of excellence—from the training of new recruits in "The FBI Way" to the Bureau's rigorous maintenance of its standards up and down the organization.

In the tradition of The Wire, the “utterly absorbing” (The New York Times) story of the cinematic transformation of Miami, one of America’s bustling cities - rife with a drug epidemic, a burgeoning refugee crisis, and police brutality - from journalist and award-winning author Nicholas Griffin.

Mayhem goes a long way toward answering questions that still linger about the notorious Boston Marathon bombing, such as: Where were the bombs made? And what had been Tamerlan Tsarnaev's relationship to the FBI? This engaging narrative casts a spotlight on the US government's relationship with the older Tsarnaev brother as his younger brother, Dzhokhar, continues his efforts to have his death sentence commuted.

Americans have lost faith in the Federal Bureau of Investigation, an institution they once regarded as the world’s greatest law-enforcement agency. Thomas Baker spent many years with the FBI and is deeply troubled by this loss of faith. Specific lapses have come to light and each is thoroughly discussed in this book: Why did they happen? What changed? The answer begins days after the 9/11 attacks when the FBI underwent a significant change in culture.

On July 27, 1996, a hapless former cop turned hypervigilant security guard named Richard Jewell spotted a suspicious bag in Atlanta’s Centennial Olympic Park, the town square of the 1996 Summer Games. Inside was a bomb, the largest of its kind in FBI and ATF history. Minutes later, the bomb remotely detonated by the attacker amid a crowd of 50,000 people. But thanks to Jewell, it only killed two and wounded 111, not the hundreds who authorities estimated could have otherwise died. With the eyes of the world on Atlanta, the games continued.

By the mid 1980s, the criminal underworld in the United States had become an ethnic polyglot; one of the most powerful illicit organizations was none other than the Cuban mob. Known on both sides of the law as "the Corporation", the Cuban mob's power stemmed from a criminal culture embedded in south Florida's exile community - those who had been chased from the island by Castro's revolution and planned to overthrow the Marxist dictator and reclaim their nation.

The Cell provides the first complete treatment to piece together what led to the events of 9/11, ultimately delivering the disturbing answer to the question: why, with all the information the intelligence community had, was no one able to stop the September 11 attacks? It also includes a first-person account of John Miller's face-to-face meeting with Osama bin Laden.

The Secrets of the FBI by New York Times best-selling author Ronald Kessler reveals the FBIs most closely guarded secrets and the secrets of celebrities, politicians, and movie stars uncovered by agents during their investigations.

Revolution's End fully explains the most famous kidnapping in US history, detailing Patty Hearst's relationship with Donald DeFreeze, known as Cinque, the head of the Symbionese Liberation Army. Not only did the heiress have a sexual relationship with DeFreeze while he was imprisoned, she didn't know he was an informant and a victim of prison behavior modification.

Special Agents of the Diplomatic Security Service (DSS) have been on the front lines of securing diplomacy for over a century. From the Fall of Saigon to the U.S. embassy bombings in east Africa, and the Iranian Hostage Crisis to the attack on the U.S. consulate in Benghazi, special agents of the DSS have relentlessly put their lives on the line to protect their fellow diplomats around the globe. Agents Unknown reveals the story of Cody Perron, a former Special Agent of the DSS, and his journey through the Middle East and Southeast Asia.

William Pepper was James Earl Ray's lawyer in the trial for the murder of Martin Luther King, Jr., and even after Ray's conviction and death, Pepper continues to adamantly argue Ray's innocence. This myth-shattering expose is a revised, updated, and heavily expanded volume of Pepper's original best-selling and critically-acclaimed book of the same name, with 26 years of additional research included. The result reveals dramatic new details of the night of the murder, the trial, and why Ray was chosen to take the fall for an evil conspiracy.

Secret Service agents, acting as human surveillance cameras, observe everything that goes on behind the scenes in the president's inner circle. Ronald Kessler reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

In the tradition of The Wire, the “utterly absorbing” (The New York Times) story of the cinematic transformation of Miami, one of America’s bustling cities - rife with a drug epidemic, a burgeoning refugee crisis, and police brutality - from journalist and award-winning author Nicholas Griffin.

On September 20, 1998, a Cuban-born former Red Army lieutenant named Jose Vigoa launched a series of raids on the Las Vegas Strip. During a 16-month spree, Vigoa robbed five world-class hotels, three armored cars, and one department store. The casinos hit were the MGM; the Desert Inn; the New York, New York; the Mandalay Bay; and the Bellagio. Lieutenant John Alamshaw, a 23-year-old veteran in charge of robbery detectives, was ordered to stop the robberies at all costs. He knew he was up against a mastermind. What he didn't know was that he was running out of time.

Jean McConville's abduction was one of the most notorious episodes of the vicious conflict known as The Troubles. Everyone in the neighborhood knew the I.R.A. was responsible. But in a climate of fear and paranoia, no one would speak of it. In 2003, five years after an accord brought an uneasy peace to Northern Ireland, a set of human bones was discovered on a beach. McConville's children knew it was their mother when they were told a blue safety pin was attached to the dress--with so many kids, she had always kept it handy for diapers or ripped clothes.

When Kentucky blueblood Drew Thornton parachuted to his death in September 1985 - carrying thousands in cash and 150 pounds of cocaine - the gruesome end of his startling life blew open a scandal that reached to the most secret circles of the US government. The story of Thornton and “The Company” he served, and the lone heroic fight of State Policeman Ralph Ross against an international web of corruption, is one of the most portentous tales of the 20th century.

Before he became a novelist, Michael Connelly was a crime reporter, covering the detectives who worked the homicide beat in Florida and Los Angeles. In vivid, hard-hitting articles, Connelly leads the reader past the yellow police tape as he follows the investigators, the victims, their families and friends, and, of course, the killers, to tell the real stories of murder and its aftermath.