Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

When he first met the man who called himself David Koresh, David Thibodeau was drumming for a rock band that was going nowhere fast. Intrigued and frustrated with a stalled music career, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco, Texas. He remained there until April 19, 1993, when the compound was stormed and burnt to the ground after a 51-day standoff. In this book, Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

In Oklahoma City, veteran investigative journalists Andrew Gumbel and Roger G. Charles puncture the myth about what happened on that day - one that has persisted in the minds of the American public for nearly two decades. Working with unprecedented access to government documents, a voluminous correspondence with Terry Nichols, and more than 150 interviews with those immediately involved, Gumbel and Charles demonstrate how much was missed in the official investigation.

In 1993, David Koresh and a band of heavily armed evangelical Christians took on the might of the US government. A two-month siege of their compound in Waco, Texas, ended in a firefight that killed seventy-six, including twenty-five children. America is still picking up the pieces, and we still haven't heard the full story.

Bonus material! Includes an excerpt from John Douglas and Mark Olshaker’s Obsession! Discover the classic behind-the-scenes chronicle of John E. Douglas’ 25-year career in the FBI Investigative Support Unit, where he used psychological profiling to delve into the minds of the country’s most notorious serial killers and criminals - the basis for the upcoming Netflix original series.

No other event in the last fifty years is shrouded in myth like the 1993 siege of the Branch Davidians in Waco, Texas. Today, we remember this moment for the 76 people, including 20 children, who died in the fire; for its inspiration of the Oklahoma City bombing; and for the wave of anti-government militarism that followed. What we understand far less is what motivated the Davidians’ enigmatic leader, David Koresh.

In the 1950s, a young Indianapolis minister named Jim Jones preached a curious blend of the gospel and Marxism. His congregation was racially mixed, and he was a leader in the early civil rights movement. Eventually, Jones moved his church, Peoples Temple, to northern California, where he got involved in electoral politics and became a prominent Bay Area leader. But underneath the surface lurked a terrible darkness.

Timothy McVeigh wanted to start a movement. Speaking to his lawyers days after the Oklahoma City bombing, the Gulf War veteran expressed no regrets: killing 168 people was his patriotic duty. New York Times bestselling author Jeffrey Toobin traces the dramatic history and profound legacy of Timothy McVeigh, who once declared, “I believe there is an army out there, ready to rise up, even though I never found it.” But that doesn’t mean his army wasn’t there. With news-breaking reportage, Toobin details how McVeigh’s principles and tactics have flourished in the decades since his death in 2001.

In the summer of 1992, federal agents surrounded a few acres of land isolated in Ruby Ridge, Idaho, where Randy Weaver, his wife Vicki, his 14-year-old son Samuel, and his three young daughters were staying. Weaver was a former Green Beret who had come to the attention of the ATF and other federal agencies for a number of reasons, including associations with white supremacist groups and the possession of illegal shotguns.

In his audiobook, A Higher Loyalty, former FBI director James Comey shares his never-before-told experiences from some of the highest stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of powe, and a remarkable lesson in what makes an effective leader.

On July 27, 1996, a hapless former cop turned hypervigilant security guard named Richard Jewell spotted a suspicious bag in Atlanta’s Centennial Olympic Park, the town square of the 1996 Summer Games. Inside was a bomb, the largest of its kind in FBI and ATF history. Minutes later, the bomb remotely detonated by the attacker amid a crowd of 50,000 people. But thanks to Jewell, it only killed two and wounded 111, not the hundreds who authorities estimated could have otherwise died. With the eyes of the world on Atlanta, the games continued.

How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? While tackling these questions, Malcolm Gladwell was not solely writing a book for the page. He was also producing for the ear. In the audiobook version of Talking to Strangers, you’ll hear the voices of people he interviewed - scientists, criminologists, military psychologists.

Colombian drug lord Pablo Escobar’s brutal Medellín Cartel was responsible for trafficking tons of cocaine to North America and Europe in the 1980s and ’90s. The nation became a warzone as his sicarios mercilessly murdered thousands of people - competitors, police, and civilians - to ensure he remained Colombia’s reigning kingpin. With billions in personal income, Pablo Escobar bought off politicians and lawmen, and became a hero to poorer communities by building houses and sports centers.

The dramatic, pulse-pounding story of Harry Truman's first four months in office, when this unlikely president had to take on Germany, Japan, Stalin, and the atomic bomb, with the fate of the world hanging in the balance.

Revolution's End fully explains the most famous kidnapping in US history, detailing Patty Hearst's relationship with Donald DeFreeze, known as Cinque, the head of the Symbionese Liberation Army. Not only did the heiress have a sexual relationship with DeFreeze while he was imprisoned, she didn't know he was an informant and a victim of prison behavior modification.

In Oklahoma City, veteran investigative journalists Andrew Gumbel and Roger G. Charles puncture the myth about what happened on that day - one that has persisted in the minds of the American public for nearly two decades. Working with unprecedented access to government documents, a voluminous correspondence with Terry Nichols, and more than 150 interviews with those immediately involved, Gumbel and Charles demonstrate how much was missed in the official investigation.

The compelling and insightful account of a New York Times reporter's abduction by the Taliban and his wife's struggle to free him. Invited to an interview by a Taliban commander, New York Times reporter David Rohde and two Afghan colleagues were kidnapped in November 2008 and spirited to the tribal areas of Pakistan. For the next seven months, they lived in an alternate reality, ruled by jihadists, in which paranoia, conspiracy theories, and shifting alliances abounded.

The Cell provides the first complete treatment to piece together what led to the events of 9/11, ultimately delivering the disturbing answer to the question: why, with all the information the intelligence community had, was no one able to stop the September 11 attacks? It also includes a first-person account of John Miller's face-to-face meeting with Osama bin Laden.

On August 8, 1993, a single bullet to the head killed Freddie Woodruff, the Central Intelligence Agency’s station chief in the former Soviet Republic of Georgia. Within hours, police had a suspect - a vodka-soaked village bumpkin named Anzor Sharmaidze. A tidy explanation quickly followed: It was a tragic accident. US diplomats hailed Georgia’s swift work. Yet the bullet that killed Woodruff was never found, and key witnesses have since retracted their testimony, saying they were beaten and forced to identify Sharmaidze. But if he didn’t do it, who did?

In the dark days immediately after 9/11, the CIA turned to Dr. James Mitchell to help craft an interrogation program designed to elicit intelligence from just-captured top al-Qa'ida leaders and terror suspects. A civilian contractor who had spent years training US military members to resist interrogation should they be captured, Mitchell, aware of the urgent need to prevent impending catastrophic attacks, worked with the CIA to implement "enhanced interrogation techniques" - which included waterboarding.

Long before the waterboarding controversy exploded in the media, one CIA agent had already gone public. In a groundbreaking 2007 interview with ABC News, John Kiriakou called waterboarding torture - but admitted that it probably worked. This book, at once a confessional, an adventure story, and a chronicle of Kiriakou's life in the CIA, stands as an important, eloquent piece of testimony from a committed American patriot.

The Tangled Web tells the dramatic story of detective Richard Cain's criminal career as revealed by his half-brother, Michael. Cain led a double-life—one as a well-known cop who led raids that landed on the front pages, and the other as a "made man" in one of Chicago's most notorious mob families.

In 500 Days, master chronicler Kurt Eichenwald lays bare the harrowing decisions, deceptions, and delusions of the eighteen months that changed the world forever, as leaders raced to protect their citizens in the wake of 9/11. Eichenwald's gripping, immediate style and true-to-life dialogue puts readers at the heart of these historic events, from the Oval Office to Number 10 Downing Street, from Guantanamo Bay to the depths of CIA headquarters, from the al Qaeda training camps to the torture chambers of Egypt and Syria.

A landmark collaboration between a thirty-year veteran of the CIA and a Pulitzer Prize-winning journalist, The Main Enemy is the inside story of the CIA-KGB spy wars, told through the actions of the men who fought them. Based on hundreds of interviews with operatives from both sides, The Main Enemy puts us inside the heads of CIA officers as they dodge surveillance and walk into violent ambushes in Moscow. This is the story of the generation of spies who came of age in the shadow of the Cuban missile crisis and rose to run the CIA and KGB in the last days of the Cold War.

The assassination of Yitzhak Rabin remains the single most consequential event in Israel's recent history and one that fundamentally altered the trajectory for both Israel and the Palestinians. Killing a King relates the parallel stories of Rabin and his stalker, Yigal Amir, over the two years leading up to the assassination, as one of them planned political deals he hoped would lead to peace - and the other plotted murder.

1972. The Munich Olympics. Palestinian members of the Black September group murder 11 Israeli athletes. Nine hundred million people watch the crisis unfold on television, witnessing a tragedy that inaugurates the modern age of terror.

The Secrets of the FBI by New York Times best-selling author Ronald Kessler reveals the FBIs most closely guarded secrets and the secrets of celebrities, politicians, and movie stars uncovered by agents during their investigations.

In this riveting and relentless nonfiction thriller, award-winning investigative reporter William C. Rempel tells the harrowing story of former Cali cartel insider Jorge Salcedo, an ordinary man facing an extraordinary dilemma—a man forced to risk everything to escape the powerful and treacherous Cali crime syndicate.

The companion to the Oscar-nominated documentary, an unparalleled look inside Israel's security establishment. Imagine the following situation: You have just received a tip that six suicide bombers are making their way into the heart of Israel's major cities, each one to a different city, to set off explosions in the most crowded centers of population. How far would you go to stop the attacks?

When he first met the man who called himself David Koresh, David Thibodeau was a drummer in a local a rock band. Though he had never been religious in the slightest, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco. He remained there until April 19, 1993, when the compound was stormed and burned to the ground after a 51-day standoff with government authorities. In this compelling account - now with an updated epilogue that revisits remaining survivors - Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

For the first time in thirty years, more than a dozen former ATF agents who participated in the initial February 28, 1993, raid speak on the record about the poor decisions of their commanders that led to this deadly confrontation. Revelations in this book include why the FBI chose to end the siege with the use of CS gas; how both ATF and FBI officials tried and failed to cover up their agencies’ mistakes; where David Koresh plagiarized his infamous prophecies; and direct links between the Branch Davidian tragedy and the modern militia movement in America.

Authentic listening is so important, that relationships and companies die without it. In this digital age of chaos, conflict, and confusion, we are more connected than ever to other people. Yet, we may be on the brink of an epidemic of loneliness. This book contains the key to unlocking the potential for lives of trust, consensus, and community! Dan Oblinger lays out the ultimate sales pitch for creating a culture of authentic, skillful listening. It begins with you! Learn the hostage negotiator’s techniques for turning enemies in allies. Learn to be more empathetic and build stronger ...

Within FBI field operative circles, groups of people known as “Special” by their titles alone, Michael R. McGowan is an outlier. Over the course of his career, McGowan has worked more than 50 undercover cases. In this extraordinary and unprecedented book, McGowan will take listeners through some of his biggest cases, from international drug busts to the Russian and Italian mobs to biker gangs and contract killers to corrupt unions and SWAT work. Ghost is an unparalleled view into how the FBI, through the courage of its undercover Special Agents, nails the bad guys.

When he first met the man who called himself David Koresh, David Thibodeau was drumming for a rock band that was going nowhere fast. Intrigued and frustrated with a stalled music career, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco, Texas. He remained there until April 19, 1993, when the compound was stormed and burnt to the ground after a 51-day standoff. In this book, Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

In 1993, David Koresh and a band of heavily armed evangelical Christians took on the might of the US government. A two-month siege of their compound in Waco, Texas, ended in a firefight that killed seventy-six, including twenty-five children. America is still picking up the pieces, and we still haven't heard the full story.

Join Dr. Andy Young on an “up close and personal” journey into the world of crisis negotiation. Experience a 360-degree panorama of hostage situations from the vantage points of SWAT teams, police, victims, the bad guys, and the specially trained mental health professionals who help save lives and bring relief to the extreme distress that comes with the trauma of crisis. Aside from the drama, danger, tension, and terror of crisis situations, the crux of this book is a profound and deeply human story of real people and real stories—perpetrators, victims, law enforcement, and families...

George Kohlrieser - an international leadership professor, consultant, and veteran hostage negotiator - explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship.

On Combat looks at what happens to the human body under the stresses of deadly battle and the impact on the nervous system, heart, breathing, visual and auditory perception, memory - then discusses new research findings as to what measure warriors can take to prevent such debilitations so they can stay in the fight, survive, and win. A brief, but insightful look at history shows the evolution of combat, the development of the physical and psychological leverage that enables humans to kill other humans, followed by an objective examination of domestic violence in America.

Face-to-face with some of America's most terrifying killers, FBI veteran and ex-Army CID colonel Robert Ressler learned from them how to identify the unknown monsters who walk among us - and put them behind bars. Now the man who coined the phrase "serial killer" and advised Thomas Harris on The Silence of the Lambs shows how he has tracked down some of the nation's most brutal murderers. Join Ressler as he takes you on the hunt for America's most dangerous psychopaths. It is a terrifying journey you will not forget.