Developing Customer Services in the Black-Owned Business
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Narrated by:
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Robert Aymer
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By:
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Yvonne P. Witter
About this listen
Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. She asks, "Has the legacy of enslavement negatively influenced our perspective on service versus servitude?"
This book is the result. The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative. Developing Customer Service in the Black-Owned Business is the first in the Cracking a Nut Series which boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.
©2021 Yvonne P. Witter (P)2022 Yvonne P. WitterListeners also enjoyed...
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Story
Determined to save the antiques store she has inherited from ruin after the unexplained disappearance of her parents, Sarah Lester discovers a jumbled collection of vintage postcards that leads her on a journey through time. Unprepared for the story the postcards weave about their reclusive former owner, Sarah’s life is thrown into disarray as she is transported to Victorian London, colonial New Zealand, and to the British Raj in 19th-century India.
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Disappointing and disorganized
- By Miranda on 03-16-22
By: Kirsten McKenzie
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Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
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This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
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The Blue Sweater
- Bridging the Gap between Rich and Poor in an Interconnected World
- By: Jacqueline Novogratz
- Narrated by: Jacqueline Novogratz
- Length: 10 hrs and 53 mins
- Unabridged
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The Blue Sweater is the inspiring story of a woman who left a career in international banking to spend her life on a quest to understand global poverty. It all started back home in Virginia, with the blue sweater, a gift that quickly became her prized possession - until the day she outgrew it and gave it away to Goodwill. Eleven years later in Africa, she spotted a young boy wearing that very sweater, with her name still on the tag inside.
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A Heartfelt Testament
- By Gallantly Rabbit! on 01-23-11
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Stella's Story
- Thrown Away Children, Book 1
- By: Louise Allen
- Narrated by: Melanie Crawley
- Length: 8 hrs
- Unabridged
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Named after the lager that christened her at birth, Stella's life is characterised instability and neglect. Her teenage mother abandons her in the first few weeks of her life, and left in the 'care' of her father, she ends up lying deserted in a house with no food, no water, no clothes and no warmth. She eventually lands in the care of foster carer Louise, who is determined to change her life for the better.
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Heartbreaking but so wonderful to see a happy ending
- By Amazon Customer on 11-14-24
By: Louise Allen
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A Crafty Killing
- Victoria Square Mystery, Book 1
- By: Lorraine Bartlett
- Narrated by: Jorjeana Marie
- Length: 8 hrs and 44 mins
- Unabridged
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The last thing Katie Bonner wanted was to become the manager of Artisans Alley. But when her business partner Ezra Hilton is found bludgeoned to death, she has no other choice. Business under Ezra had been faltering - but was it enough to provoke someone to murder? Only Katie can find the answer.
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So-so
- By Kathi on 04-30-15