Fulfillment
Winning and Losing in One-Click America
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Narrated by:
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Danny Gavigan
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By:
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Alec MacGillis
About this listen
2021 NPR Best Book of the Year
An award-winning journalist investigates Amazon’s impact on the wealth and poverty of towns and cities across the United States.
In 1937, the famed writer and activist Upton Sinclair published a novel bearing the subtitle A Story of Ford-America. He blasted the callousness of a company worth “a billion dollars” that underpaid its workers while forcing them to engage in repetitive and sometimes dangerous assembly line labor. Eighty-three years later, the market capitalization of Amazon.com has exceeded one trillion dollars, while the value of the Ford Motor Company hovers around 30 billion. We have, it seems, entered the age of one-click America - and as the coronavirus makes Americans more dependent on online shopping, its sway will only intensify.
Alec MacGillis’ Fulfillment is not another inside account or exposé of our most conspicuously dominant company. Rather, it is a literary investigation of the America that falls within that company’s growing shadow. As MacGillis shows, Amazon’s sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated.
Ranging across the country, MacGillis tells the stories of those who’ve thrived and struggled to thrive in this rapidly changing environment. In Seattle, high-paid workers in new office towers displace a historic Black neighborhood. In suburban Virginia, homeowners try to protect their neighborhood from the environmental impact of a new data center. Meanwhile, in El Paso, small office supply firms seek to weather Amazon’s takeover of government procurement, and in Baltimore a warehouse supplants a fabled steel plant. Fulfillment also shows how Amazon has become a force in Washington, DC, ushering listeners through a revolving door for lobbyists and government contractors and into CEO Jeff Bezos’s lavish Kalorama mansion.
With empathy and breadth, MacGillis demonstrates the hidden human costs of the other inequality- not the growing gap between rich and poor, but the gap between the country’s winning and losing regions. The result is an intimate account of contemporary capitalism: its drive to innovate; its dark, pitiless magic; its remaking of America with every click.
A Macmillan Audio production from Farrar, Straus and Giroux
©2021 Alec MacGillis and Stefan Alexander MacGillis (P)2021 Macmillan AudioListeners also enjoyed...
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From modest beginnings as a tea shop, the Great Atlantic & Pacific Tea Company became the largest retailer in the world. It was a juggernaut, with nearly 16,000 stores. But its explosive growth made it a mortal threat to mom-and-pop grocery stores across the nation. Main Street fought back tooth and nail, leading the Hoover, Roosevelt, and Truman administrations to investigate the Great A&P. In a remarkable court case, the government pressed criminal charges against the company for selling food too cheaply - and won.
By: Marc Levinson
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Tokyo Underworld
- The Fast Times and Hard Life of an American Gangster in Japan
- By: Robert Whiting
- Narrated by: Oliver Wyman
- Length: 12 hrs and 14 mins
- Unabridged
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In the ashes of postwar Japan lay a gold mine for certain opportunistic, expatriate Americans. Addicted to the volatile energy of Tokyo's freewheeling underworld, they formed ever-shifting but ever-profitable alliances with warring Japanese and Korean gangsters. At the center of this world was Nick Zappetti, an ex-marine from New York City who arrived in Tokyo in 1945 and whose restaurant soon became the rage throughout the city and the chief watering hole for celebrities, diplomats, sports figures, and mobsters.
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A Man with a fork in a world of soup
- By Kindle Customer on 09-01-20
By: Robert Whiting
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The End of the Suburbs
- Where the American Dream is Moving
- By: Leigh Gallagher
- Narrated by: Jessica Geffen
- Length: 7 hrs and 33 mins
- Unabridged
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For nearly 70 years, the suburbs were as American as apple pie. But in recent years things have started to change. An epic housing crisis revealed existing problems with this unique pattern of development, while the steady pull of long-simmering economic, societal and demographic forces has culminated in a Perfect Storm that has led to a profound shift in the way we desire to live. In The End of the Suburbs journalist Leigh Gallagher traces the rise and fall of American suburbia from the stately railroad suburbs that sprung up outside American cities in the 19th and early 20th centuries to current-day sprawling exurbs.
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Informative, but the title is a lie
- By Marie on 08-27-13
By: Leigh Gallagher
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Red Roulette
- An Insider's Story of Wealth, Power, Corruption, and Vengeance in Today's China
- By: Desmond Shum
- Narrated by: Tim Chiou
- Length: 9 hrs and 21 mins
- Unabridged
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As Desmond Shum was growing up impoverished in China, he vowed his life would be different. Through hard work and sheer tenacity he earned an American college degree and returned to his native country to establish himself in business. There, he met his future wife, the highly intelligent and equally ambitious Whitney Duan who was determined to make her mark within China’s male-dominated society. Whitney and Desmond formed an effective team and, aided by relationships they formed with top members of China’s Communist Party, the so-called red aristocracy.
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Desmond Shum is not a rube! He knows about wine, ok?
- By Peter L Hansen on 10-06-21
By: Desmond Shum
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Soul City
- Race, Equality, and the Lost Dream of an American Utopia
- By: Thomas Healy
- Narrated by: Larry Herron
- Length: 12 hrs and 38 mins
- Unabridged
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Author Thomas Healy resurrects a forgotten saga of race, capitalism, and the struggle for equality in this fascinating, forgotten story of the 1970s attempt to build a city dedicated to racial equality in the heart of “Klan Country”.
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awesome narrator
- By Arthur F. Jackson on 06-23-21
By: Thomas Healy
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How Money Became Dangerous
- The Inside Story of Our Turbulent Relationship with Modern Finance
- By: Christopher Varelas, Dan Stone
- Narrated by: Roger Wayne
- Length: 14 hrs and 43 mins
- Unabridged
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From a veteran of the trade, a provocative and entertaining voyage into the turbulent heart of modern money that sheds new light on the rise of our threatening and complicated financial system, how money became our adversary, and why finding a new course is crucial to a healthy society.
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Many-sided, thoughtful, very listenable
- By Philo on 02-06-20
By: Christopher Varelas, and others
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China, Inc.
- By: Ted C. Fishman
- Narrated by: Alan Sklar
- Length: 13 hrs and 38 mins
- Unabridged
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China today is visible everywhere: In the news, in the economic pressures battering America, in the workplace, and in every trip to the store. Provocative, timely, and essential, this dramatic account of China's growing dominance as an industrial super-power by journalist Ted C. Fishman explains how the profound shift in the global economic order has occurred, and why it already affects us all.
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Just read the Amazon reviews befor buying it ...
- By Dan on 08-10-05
By: Ted C. Fishman
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Richistan
- A Journey Through the American Wealth Boom and the Lives of the New Rich
- By: Robert Frank
- Narrated by: Dick Hill
- Length: 7 hrs and 32 mins
- Unabridged
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The rich have always been different from you and me, but this revealing and funny journey through Richistan entertainingly shows that they are more different than ever. Richistanis have 400-foot-yachts, 30,000-square-foot homes, house staffs of more than 100, and their own "arborists". They're also different from Old Money, and have torn down blue-blood institutions to build their own shining empire.
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Ho Hum....being rich is work!
- By Scarlett on 06-16-07
By: Robert Frank
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Glass House
- The 1% Economy and the Shattering of the All-American Town
- By: Brian Alexander
- Narrated by: Bob Souer
- Length: 11 hrs and 7 mins
- Unabridged
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The Anchor Hocking Glass Company, once the world's largest maker of glass tableware, was the base on which Lancaster's society was built. As Glass House unfolds, bankruptcy looms. With access to the company and its leaders, and Lancaster's citizens, Alexander shows how financial engineering took hold in the 1980s, accelerated in the 21st century, and wrecked the company.
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What really happened to the American Dream?
- By Bill on 05-10-17
By: Brian Alexander
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Homewreckers
- How a Gang of Wall Street Kingpins, Hedge Fund Magnates, Crooked Banks, and Vulture Capitalists Suckered Millions out of Their Homes and Demolished the American Dream
- By: Aaron Glantz
- Narrated by: Paul Bellantoni
- Length: 10 hrs and 10 mins
- Unabridged
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In the spirit of Evicted, Bait and Switch, and The Big Short, a shocking, heart-wrenching investigation into America’s housing crisis and the modern-day robber barons who are making a fortune off the backs of the disenfranchised working and middle class - among them, Donald Trump and his inner circle.
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Amazing book - I hope it changes things and mobilizes people to take action!
- By WeaverDreams on 10-20-19
By: Aaron Glantz
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The Shanghai Free Taxi
- Journeys with the Hustlers and Rebels of the New China
- By: Frank Langfitt
- Narrated by: Frank Langfitt
- Length: 8 hrs and 25 mins
- Unabridged
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In this adventurous, original book, NPR correspondent Frank Langfitt describes how he created a free taxi service - offering rides in exchange for illuminating conversation - to go beyond the headlines and get to know a wide range of colorful, compelling characters representative of the new China. They include folks like "Beer", a slippery salesman who tries to sell Langfitt a used car; Rocky, a farm boy turned Shanghai lawyer; and Chen, who runs an underground Christian church and moves his family to America in search of a better, freer life.
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Too political
- By dah551 on 06-26-19
By: Frank Langfitt
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Gotham
- A History of New York City to 1898
- By: Edwin G. Burrows, Mike Wallace
- Narrated by: Victor Bevine
- Length: 67 hrs and 25 mins
- Unabridged
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In Gotham, Edwin G. Burrows and Mike Wallace have produced a monumental work of history, one that ranges from the Indian tribes that settled in and around the island of Manna-hata, to the consolidation of the five boroughs into Greater New York in 1898. It is an epic narrative, a story as vast and as varied as the city it chronicles, and it underscores that the history of New York is the story of our nation. The events and people who crowd this audiobook guarantee that this is no mere local history. It is in fact a portrait of the heart and soul of America....
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THANK YOU!!!!!
- By Stephen F (SPFJR) on 09-29-18
By: Edwin G. Burrows, and others
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Divided Highways
- Building the Interstate Highways, Transforming American Life
- By: Tom Lewis
- Narrated by: Jim D. Johnston
- Length: 13 hrs and 46 mins
- Unabridged
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In Divided Highways, Tom Lewis offers an encompassing account of highway development in the United States. In the early twentieth century Congress created the Bureau of Public Roads to improve roads and the lives of rural Americans. The Bureau was the forerunner of the Interstate Highway System of 1956, which promoted a technocratic approach to modern road building sometimes at the expense of individual lives, regional characteristics, and the landscape.
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Lots of interesting facts. Poor narration
- By Richard on 06-01-21
By: Tom Lewis
What listeners say about Fulfillment
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- ameenah
- 04-02-21
Excellent information. Fast reading. Too fast?
Great information but the reader reads so fast and with so little inflection that honestly he makes the subject difficult to understand. Or to care about. I know it’s important but he reads it like let’s get through this and not like let’s try to glean some knowledge from it. New reader? Or just add a pause here or there JB your speech pattern. Maybe a rising and falling of vocal pitch. Something.
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1 person found this helpful
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- Amazon Customer
- 10-05-24
Great book
After reading this, I decided to stop buying anything online especially Amazon and just buy locally.
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- Anonymous User
- 05-17-21
A cautionary tale for American.
Fulfillment is a dual edged blade. The stories of our economic imbalances are really driven home.
How we deal with it is an ongoing narrative
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1 person found this helpful
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- James Frederick Green
- 02-08-22
An eye opener
I almost wrote this book off after the first three chapters but boy am I glad I didn’t! I bought the book and opted to listen to the audiobook. It is incredibly insightful and eye opening. I have always enjoyed my Amazon experience but that experience like the millions that transact daily come at a staggering cost. This book really makes you question the road we are heading down with one click on demand shopping and it is scary.
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2 people found this helpful
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- Amazon Customer
- 02-15-22
A good overview of our new reality
MacGillis uses real life case studies and real people situations to show and describe the wealth gap, tech greed and overt power takeover by tech, namely Amazon.
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- Aaron
- 05-25-21
misleading
could fit the info on Amazon in one chapter, the rest of the book was about random people.
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2 people found this helpful
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- Jakob Olrik
- 05-22-21
I'm surprised
How is it possible to let down your own country and exploit it so badly?
This book is an eye opener on how the Amazon model is the absolute enemy of any society.
The American dream is dead and the society is sliding in the ground... and everybody loves it... I don't get it.
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1 person found this helpful
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- do17
- 05-12-23
Interesting but tedious
Important information and well researched, although the anecdotes tend to be too long and the book ends up just kind of ending with no summary or conclusions. Would have been more satisfying if it was more concise. The narrator is very dry and tiring to listen to.
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- D. Zimmerle
- 08-19-21
Missing some important angles
The story is very relevant, and using Amazon as a touchstone for the topic works well to show how the country's been divided into actively growing areas, and stagnant areas, and it's human impact.
However, McGillis misses key parts of the story, that makes the book annoyingly lopsided. Two examples, of many:
The author did not investigate why people prefer online shopping, and before that large box stores like Walmart or Target, and before that, department stores like Sears or JCPenney's that moved in and knocked out local stores in the early 20th century. A key element of the story is how people who are being impacted by the changes described were also the main driver behind those changes. This is an ironic part of the story, that should have been covered in the book. As a result, the narrative reads as if Amazon came in and crushed the competition, somehow forcing people to buy from Amazon instead of the local competition. The reality is quite different. Having lived through the age of department stores that had overpriced merchandise and poor selection, or local stores with the same problem, it's not surprising that people pick a big box store, and when Amazon came in and made the selection wider, and the shopping easier, than the big box store, people switched to that mode of shopping.
The entire analysis misses the driver behind the success of Amazon, or Uber, or any any number of other new technology companies ... namely that they exploited weaknesses, poor service, and other problems, in the industries they displaced. and, for the narrative of the story, the people who switched their buying from the previous type of service to the current type of service are the same people who are being impacted by the eroded earning power and poor job prospects.
similarly, the author makes the point that the concentration of a relatively small number of high paid jobs, In a few communities, has left many regional cities behind. This is an important point, but also misses the practical reality of attracting talent for companies. There's more to living in Seattle than the presence of other high-tech companies. Companies want to locate where there is a progressive reputation, real or imagined, to support a diverse workforce that they need to attract the top talent. Additionally, many professionals are dual career families, and need to be in regions where both spouses can find strong employment. Many of the regional cities have gone the opposite direction, becoming less progressive, less supportive of diversity, and therefore less attractive to business.
The bottom line is the book was on the right track to make a good set of points, but the unwillingness to explore the drivers behind these changes, and to portray all of the changes as if happening unstimulated, destroyed the points that book was trying to make.
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10 people found this helpful
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- ronald
- 06-28-21
great book
This is a great book he gives you an insight of Amazon And it shows where this country's heading next
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