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Glass Jaw
- A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal
- Narrated by: Kevin Stillwell
- Length: 8 hrs and 56 mins
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Publisher's summary
In an age when scandal can destroy a company's brand or anyone's reputation in an instant - Glass Jaw is an Art of War guide to modern crisis management. In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw", and so it is these days with targets of controversy.
Down the rabbit hole of scandal, the weak are strong and the strong are weak. Just consider this slate of recent reputational body blows: Toyota, Susan G. Komen, Paula Deen, Tiger Woods, Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, and Anthony Weiner. Glass Jaw is a manifesto for these times, written by crisis management veteran Eric Dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and...handled with discretion.
In the current digital age, the fundamental nature of controversy is viral, rendering once-mighty organizations and individuals powerless against scandal. In Glass Jaw, Dezenhall analyzes scandal and demystifies the paper tiger "spin" industry, offering lessons, corrective measures, and counterintuitive insights, such as:
- How there really is no "getting ahead" of a bad story (and other cliches from the media)
- The perils of navigating the "Fiasco Vortex"
- The art (and transaction) of the public apology
- Why a crisis is not an opportunity
- The Nixon Fallacy: If only he had just said "I screwed up", the whole thing would have gone away (not a chance)
- How you are the enemy: The self-sabotage of selfies, tweets, emailing before thinking, technology creep, the privacy vacuum, and the industrialization of leaking
From the boardroom to the parenting messaging board, scandals erupt every day. Glass Jaw explains this changing nature of controversy and offers listeners counterpunches to best protect themselves.
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Overall
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Still struggling through the financial crisis that began in 2008, consumers aren't buying traditional sales approaches anymore. So how do salespeople, corporate communicators, managers, and marketers sell their ideas, products, and services to a generation of customers who are more skeptical and less influenced by conventional marketing than ever before?
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Are you communicating or just talking?
- By Shawn on 11-08-10
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Deadly Spin
- An Insurance Company Insider Speaks Out on How Corporate PR Is Killing Health Care and Deceiving Americans
- By: Wendell Potter
- Narrated by: Patrick Lawlor
- Length: 9 hrs and 17 mins
- Unabridged
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In June 2009, Wendell Potter made national headlines with his scorching testimony before the Senate panel on health care reform. This former senior vice president of CIGNA explained how health insurers make promises they have no intention of keeping, how they flout regulations designed to protect consumers, and how they skew political debate with multibillion-dollar public relations campaigns designed to spread disinformation.
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Must Read
- By Randy on 01-11-11
By: Wendell Potter
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The Deep State
- How an Army of Bureaucrats Protected Barack Obama and Is Working to Destroy the Trump Agenda
- By: Jason Chaffetz
- Narrated by: Jason Chaffetz
- Length: 7 hrs and 36 mins
- Unabridged
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Former congressman and current Fox News contributor Jason Chaffetz explains how we ended up with a politicized federal bureaucracy that actively works to promote the Democratic Party's agenda and undermine Donald Trump.
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Excellent insight to the dirty dealings of the gov
- By Henwhisperer on 09-26-18
By: Jason Chaffetz
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Willful Blindness
- Why We Ignore the Obvious at Our Peril
- By: Margaret Heffernan
- Narrated by: Margaret Heffernan
- Length: 11 hrs and 2 mins
- Unabridged
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Margaret Heffernan argues that the biggest threats and dangers we face are the ones we don't see - not because they're secret or invisible, but because we're willfully blind. A distinguished businesswoman and writer, she examines the phenomenon and traces its imprint in our private and working lives, and within governments and organizations, and asks: What makes us prefer ignorance? What are we so afraid of? Why do some people see more than others? And how can we change?
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How Not to Be the Blind Leading the Blind
- By Cynthia on 06-29-13
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Game of Thorns
- The Inside Story of Hillary Clinton's Failed Campaign and Donald Trump's Winning Strategy
- By: Doug Wead
- Narrated by: Doug Wead
- Length: 13 hrs and 28 mins
- Unabridged
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Here is the first insider account of the precipitous fall of Hillary Clinton. How the scandals of a lifetime finally reached critical mass. How, in the last few days of the campaign, some on her staff saw the ghostly shroud of defeat creeping over them but were helpless to act, frozen by the self-denial of the group.
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President Donald Trump stopped that Clinton Machine
- By Paulette on 03-05-17
By: Doug Wead
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Troll Nation
- How The Right Became Trump-Worshipping Monsters Set On Rat-F*cking Liberals, America, and Truth Itself
- By: Amanda Marcotte, David Talbot - foreword
- Narrated by: Teri Schnaubelt
- Length: 5 hrs and 58 mins
- Unabridged
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The election of Donald Trump in 2016, like most of his campaign, came as a shock to many Americans. How could a man so lacking in capacity, so void of any intellectual heft, become the president of the United States? How could a man with no detectable personal qualities outside of resentment and the will to dominate appeal to millions of Americans, enough so that he was able to win the highest office in the land? With this book, journalist Amanda Marcotte will outline how Trump was the inevitable result of American conservatism’s degradation into an ideology of blind resentment.
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Disappointing
- By Steven Finkbeiner on 08-10-18
By: Amanda Marcotte, and others
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The Manipulators
- Facebook, Google, Twitter, and Big Tech's War on Conservatives
- By: Peter Hasson
- Narrated by: Andrew Eiden
- Length: 6 hrs and 20 mins
- Unabridged
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For better or for worse, Google and social media - “Big Tech”, collectively - have become the new public square. Unfortunately, this public square has a watchful referee standing behind them, ready and waiting to blow the whistle if they veer too far from the preferred narrative. Americans have given these companies enormous power to select the information they read, share and discuss with their neighbors and friends.
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Good Content....Run 1.2x Speed or You'll Go Crazy
- By Peter on 05-17-20
By: Peter Hasson
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Media Madness
- Donald Trump, the Press, and the War over the Truth
- By: Howard Kurtz
- Narrated by: David Colacci
- Length: 9 hrs and 30 mins
- Unabridged
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According to the media, Donald Trump could never become president. Now many are on a mission to prove he shouldn't be president. The Trump administration and the press are at war - and as in any war, the first casualty has been truth. Bestselling author Howard Kurtz, host of Fox News's Media Buzz and former Washington Post columnist, offers a stunning exposé of how supposedly objective journalists, alarmed by Trump's success, have moved into the opposing camp.
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The shameful state of "Journalism"
- By JSR1972 on 01-30-18
By: Howard Kurtz
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Frenemies
- The Epic Disruption of the Ad Business (And Everything Else)
- By: Ken Auletta
- Narrated by: Jonathan Todd Ross
- Length: 12 hrs and 3 mins
- Unabridged
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An intimate and profound reckoning with the changes buffeting the $2 trillion global advertising and marketing business from the perspective of its most powerful players, by the best-selling author of Googled. Advertising and marketing touches on every corner of our lives, and is the invisible fuel powering almost all media. Complain about it though we might, without it the world would be a darker place. And of all the industries wracked by change in the digital age, few have been turned on its head as dramatically as this one has.
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Good; not for beginners
- By DV on 10-05-18
By: Ken Auletta
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Reality Check
- Outsmarting, Outmanaging, and Outmarketing Your Competition
- By: Guy Kawasaki
- Narrated by: Paul Boehmer
- Length: 14 hrs and 53 mins
- Unabridged
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In Silicon Valley slang, a "bozo explosion" is what causes a lean, mean, fighting machine of a company to slide into mediocrity. As Guy Kawasaki puts it, "If the two most popular words in your company are partner and strategic, and partner has become a verb, and strategic is used to describe decisions and activities that don't make sense"...then it's time for a reality check.
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The Reality of Reality Check
- By Ben on 08-18-09
By: Guy Kawasaki
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The Nineties
- A Book
- By: Chuck Klosterman
- Narrated by: Chuck Klosterman, Dion Graham
- Length: 12 hrs and 39 mins
- Unabridged
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It was long ago, but not as long as it seems: The Berlin Wall fell and the Twin Towers collapsed. In between, one presidential election was allegedly decided by Ross Perot while another was plausibly decided by Ralph Nader. Landlines fell to cell phones, the internet exploded, and pop culture accelerated without the aid of technology that remembered everything. It was the last era with a real mainstream to either identify with or oppose. The ’90s brought about a revolution in the human condition, and a shift in consciousness, that we’re still struggling to understand.
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A Very White Middle-class Take On The Nineties
- By Umar Lee on 02-10-22
By: Chuck Klosterman
What listeners say about Glass Jaw
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall
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- Irfan Mahat
- 03-24-22
Has too many unnecessary information
The concept of this book is great but after listening to the entire thing I feel like it has way too many unnecessary information that might confuse listeners. Overall it's an ok book.
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