Interviewing Users (2nd Edition)
How to Uncover Compelling Insights
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Narrated by:
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Brandon Pollock
About this listen
In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the listener on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further—showing the methods and details behind asking questions—from the words themselves to the interviewer's actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations.
But, hey, that's just the nuts and bolts of the book. The truly fun part is Steve's voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias—how to identify and deal with it so that it doesn't affect interviews.
©2023 Steve Portigal (P)2024 Ascent AudioListeners also enjoyed...
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Story
User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why.
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Straw man arguments and handwaving
- By Amazon Customer on 01-02-22
By: Jeff Patton, and others
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The User Experience Team of One (2nd Edition)
- A Research and Design Survival Guide
- By: Leah Buley, Joe Natoli, Jesse James Garrett - foreword
- Narrated by: Marnye Young
- Length: 8 hrs and 38 mins
- Unabridged
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Overall
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Performance
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Story
The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
By: Leah Buley, and others
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Writing Is Designing
- Words and the User Experience
- By: Michael J. Metts, Andy Welfle, Sara Wachter-Boettcher - foreword
- Narrated by: William Sarris
- Length: 4 hrs and 41 mins
- Unabridged
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Overall
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Performance
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Story
Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn't even exist. Words make software human-centered, and require just as much thought as the branding and code.
By: Michael J. Metts, and others
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Learning Systems Thinking
- Essential Non-Linear Skills and Practices for Software Professionals
- By: Diana Montalion
- Narrated by: Wendy Tremont King
- Length: 11 hrs and 16 mins
- Unabridged
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Overall
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Performance
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Story
A decade ago, developers built information-sharing software by writing a lot of custom code in a single code base, then adding layers of caching. Now we build information systems: interdependent software and services, data platforms, and event streams. Many of our software-to-systems initiatives fail, though, and when they do, we double down on traditional linear approaches. But linear thinking cannot resolve systems challenges. We need to shift to systems thinking.
By: Diana Montalion
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Impro
- Improvisation and the Theatre
- By: Keith Johnstone
- Narrated by: William Reay
- Length: 8 hrs and 54 mins
- Unabridged
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Overall
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Performance
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Story
Divided into four sections - Status, Spontaneity, Narrative Skills, and Masks and Trance - and arranged more or less in the order a group might approach them, the audiobook sets out the specific techniques and exercises which Johnstone has himself found most useful and most stimulating. The result is both an audiobook of ideas and a fascinating exploration of the nature of spontaneous creativity.
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Excellent Resource for improvisational theater
- By Robert Mann on 03-11-21
By: Keith Johnstone
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The Looming Tower
- Al-Qaeda and the Road to 9/11
- By: Lawrence Wright
- Narrated by: Lawrence Wright
- Length: 16 hrs and 31 mins
- Unabridged
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Overall
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Performance
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Story
A sweeping narrative history of the events leading to 9/11, a groundbreaking look at the people and ideas, the terrorist plans and the Western intelligence failures that culminated in the assault on America. Lawrence Wright's remarkable book is based on five years of research and hundreds of interviews that he conducted in Egypt, Saudi Arabia, Pakistan, Afghanistan, Sudan, England, France, Germany, Spain, and the United States.
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Supremely thorough and interesting
- By Josh on 10-05-17
By: Lawrence Wright
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User Story Mapping
- Discover the Whole Story, Build the Right Product
- By: Jeff Patton, Peter Economy - foreword
- Narrated by: Roy McCrerey
- Length: 8 hrs and 19 mins
- Unabridged
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Overall
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Performance
-
Story
User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why.
-
-
Straw man arguments and handwaving
- By Amazon Customer on 01-02-22
By: Jeff Patton, and others
-
The User Experience Team of One (2nd Edition)
- A Research and Design Survival Guide
- By: Leah Buley, Joe Natoli, Jesse James Garrett - foreword
- Narrated by: Marnye Young
- Length: 8 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
By: Leah Buley, and others
-
Writing Is Designing
- Words and the User Experience
- By: Michael J. Metts, Andy Welfle, Sara Wachter-Boettcher - foreword
- Narrated by: William Sarris
- Length: 4 hrs and 41 mins
- Unabridged
-
Overall
-
Performance
-
Story
Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn't even exist. Words make software human-centered, and require just as much thought as the branding and code.
By: Michael J. Metts, and others
-
Learning Systems Thinking
- Essential Non-Linear Skills and Practices for Software Professionals
- By: Diana Montalion
- Narrated by: Wendy Tremont King
- Length: 11 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
A decade ago, developers built information-sharing software by writing a lot of custom code in a single code base, then adding layers of caching. Now we build information systems: interdependent software and services, data platforms, and event streams. Many of our software-to-systems initiatives fail, though, and when they do, we double down on traditional linear approaches. But linear thinking cannot resolve systems challenges. We need to shift to systems thinking.
By: Diana Montalion
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Continuous Discovery Habits
- Discover Products That Create Customer Value and Business Value
- By: Teresa Torres
- Narrated by: Teresa Torres
- Length: 7 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
In this audiobook, you'll learn a structured and sustainable approach to continuous discovery that will help you answer each of these questions, giving you the confidence to act while also preparing you to be wrong. You'll learn to balance action with doubt so that you can get started without being blindsided by what you don't get right. If you want to discover products that customers love—that also deliver business results—this audiobook is for you.
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The title is confusing. Great content inside.
- By Ken Wells on 09-25-22
By: Teresa Torres
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Laws of UX
- Using Psychology to Design Better Products & Services
- By: Jon Yablonski
- Narrated by: Jason Leikam
- Length: 3 hrs
- Unabridged
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Overall
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Performance
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Story
This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered. Author Jon Yablonski deconstructs familiar apps and experiences to provide clear examples of how UX designers can build experiences that adapt to how users perceive and process digital interfaces.
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Perfect for new designers
- By Evelene Montano on 06-24-23
By: Jon Yablonski
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Talent
- How to Identify Energizers, Creatives, and Winners Around the World
- By: Tyler Cowen, Daniel Gross
- Narrated by: L. J. Ganser
- Length: 9 hrs and 12 mins
- Unabridged
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Overall
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Performance
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Story
How do you find talent with a creative spark? To what extent can you predict human creativity, or is human creativity something irreducible before our eyes, perhaps to be spotted or glimpsed by intuition, but unique each time it appears? Obsessed with these questions, renowned economist Tyler Cowen and venture capitalist and entrepreneur Daniel Gross set out to study the art and science of finding talent at the highest level: the people with the creativity, drive, and insight to transform an organization and make everyone around them better.
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Surprisingly bad
- By J on 09-08-22
By: Tyler Cowen, and others
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Accelerate: Building and Scaling High Performing Technology Organizations
- By: Nicole Forsgren PhD, Jez Humble, Gene Kim
- Narrated by: Nicole Forsgren
- Length: 4 hrs and 58 mins
- Unabridged
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Overall
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Performance
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Story
How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for listeners to apply in their own organizations.
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Only if you have nothing else to do
- By Gvido on 07-24-18
By: Nicole Forsgren PhD, and others
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Principles
- Life and Work
- By: Ray Dalio
- Narrated by: Ray Dalio, Jeremy Bobb
- Length: 16 hrs and 5 mins
- Unabridged
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Overall
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Performance
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Story
Ray Dalio, one of the world's most successful investors and entrepreneurs, shares the unconventional principles that he's developed, refined, and used over the past 40 years to create unique results in both life and business - and which any person or organization can adopt to help achieve their goals.
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Idea-meritocracy/Principles Reference
- By P Eberle on 06-30-18
By: Ray Dalio
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The Pragmatic Programmer: 20th Anniversary Edition, 2nd Edition
- Your Journey to Mastery
- By: David Thomas, Andrew Hunt
- Narrated by: Anna Katarina
- Length: 9 hrs and 55 mins
- Unabridged
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Overall
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Performance
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Story
Dave Thomas and Andy Hunt wrote the first edition of this influential book in 1999 to help their clients create better software and rediscover the joy of coding. These lessons have helped a generation of programmers examine the very essence of software development. Now, 20 years later, this new edition re-examines what it means to be a modern programmer. Topics range from personal responsibility and career development to architectural techniques for keeping your code flexible and easy to adapt and reuse.
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An excellent and entertaining technical book
- By Amazon Customer on 01-21-20
By: David Thomas, and others