New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure?

In the spirit of his international best seller, The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life - the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.

"Silos" are organizations' vertical structures—but the word has become synonymous with barriers to workplace effectiveness and connotes deep political infighting. Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals. They cause stress, exasperation, and disappointment by forcing employees to fight bloody, unwinnable battles with people who should be teammates.

Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge, clinical excellence, and leadership to create a thriving, growing practice - and he wants to share this special knowledge with you. It’s time to set off on a quest to implement systems that take your practice to the next level, inspire your team to greatness, and help you become the visionary leader who can transform your practice and your life.

Florence Nightingale returns to Memorial Medical Center to help the leadership team foster a stronger culture of ownership. In this heartwarming and thought-provoking story you will learn: why no one ever checks the oil in a rental car, and proven strategies to foster a culture of ownership; why a culture of ownership requires people who are Emotionally Positive, Self Empowered, and Fully Engaged; and much more.

At a time when health care is going through major change, nurses - known for being highly capable in a crisis - are being forced to take on more responsibilities. In this increasingly stressful environment, nurses need new ways to make sure they are taking care of themselves so they don't succumb to the physical, mental, and emotional exhaustion of caring for everyone else. Although it outlines the problems nurses face, this book is not about trying to change the working environment.

Dr. Erika Schwartz believes that today's patient is but a leaf blowing in the wind of groupthink protocols, corrupt medical societies, insurance companies on the take, and billions of dollars in marketing and lobbying pressure from drug companies. What is the quick fix? The answers are here in 10 clear chapters, giving examples every step of the way. It's a simple process that takes you, the patient, from being a victim to being in charge.

The safety profession has been stagnant for far too long. Safety folks are abused and misused; they’re often underpaid and overworked; they are undervalued and not appreciated; they find themselves being blamed and shamed when accidents occur; they are torn between the front line and management, they have been forced to knowingly promote flawed, ineffective and disproven safety management systems - to preach from a bible in which they do not believe, and its time for all of that to change.

In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this audiobook is considered a must-listen for anyone who is ready to step up and lead!

When a crippling disease shattered his lifelong ambition, Dr. Venkataswamy (better known as Dr. V) chose an impossible new dream: to cure the world of blindness. The tiny clinic he founded in India defied conventional business logic and is now the largest provider of eye care on the planet. At Aravind, patients choose whether to pay or not. Millions are treated for free, yet the organization remains stunningly self-reliant. Serving everyone from penniless farmers to the president, it delivers world-class outcomes.

There’s a quiet revolution happening in the way we die. More than 1.5 million Americans a year die in hospice care - nearly 44 percent of all deaths - and a vast industry has sprung up to meet the growing demand. Once viewed as a New Age indulgence, hospice is now a $14 billion business and one of the most successful segments in health care. Changing the Way We Die, by award-winning journalists Fran Smith and Sheila Himmel, is the first book to take a broad, penetrating look at the hospice landscape.

In Clarity in Crisis, Marc shares how true leaders need to lead in and through times of crisis and thrive under conditions of ambiguity, rather than message their way out or duck from hard decisions.

Offering examples of how to make medicine better for the healers and those they serve, If I Betray These Words profiles clinicians across the country who are tough, resourceful, and resilient, but feel trapped between the patient-first values of their Hippocratic oath and the business imperatives of a broken healthcare system. If I Betray These Words confronts the threat and broken promises of moral injury—what it is; where it comes from; how it manifests; and who’s fighting back against it. We need better healthcare—for patients and for the workforce. It’s time to act.

Adam Stern was a student at a state medical school before being selected to train as a psychiatry resident at one of the most prestigious programs in the country. His new and initially intimidating classmates were high achievers from the Ivy League and other elite universities. Faculty raved about the group as though the residency program had won the lottery, nicknaming them “The Golden Class”, but would Stern ever prove that he belonged? In his memoir, Stern pulls back the curtain on the intense and emotionally challenging lessons he and his fellow doctors learned.

The world is changing faster and faster because of the internet and technology. The rigid models of leadership and long-standing rules of engagement and power we’ve come to count upon for generations are no longer reliable in this new hyper-connected and digitally-charged world we find ourselves in. This world is being fueled by openness, connection, transparency and shared power. The future of leadership mandates new levels of personal courage, self-awareness, and authenticity. To be blunt, navigating this new world can be incredibly confusing and frustrating.