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The Tyranny of Metrics
- Narrated by: Matthew Josdal
- Length: 5 hrs and 22 mins
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Publisher's summary
How the obsession with quantifying human performance threatens our schools, medical care, businesses, and government
Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions.
In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing and shows how we can begin to fix the problem. Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging "gaming the stats" or "teaching to the test". That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about.
Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to - rather than a replacement for - judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial. Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all.
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Considered the definitive history of the American healthcare system, The Social Transformation of American Medicine examines how the roles of doctors, hospitals, health plans, and government programs have evolved over the last two and a half centuries. Updated with a new preface and an epilogue analyzing developments since the early 1980s, this new edition is a must-listen for anyone concerned about the future of our fraught healthcare system.
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Fascinating Survey of Healthcare in Amerixa
- By Rob on 06-24-19
By: Paul Starr
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System Error
- Where Big Tech Went Wrong and How We Can Reboot
- By: Rob Reich, Mehran Sahami, Jeremy M. Weinstein
- Narrated by: Kaleo Griffith
- Length: 11 hrs and 28 mins
- Unabridged
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In no more than the blink of an eye, a naïve optimism about technology’s liberating potential has given way to a dystopian obsession with biased algorithms, surveillance capitalism, and job-displacing robots. System Error exposes the root of our current predicament - how big tech’s relentless focus on optimization is driving a future that reinforces discrimination, erodes privacy, displaces workers, and pollutes the information we get- and outlines steps we can take to change course, renew our democracy, and save ourselves.
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Excellent on tech. Weak on political speech.
- By Kindle Customer on 11-05-21
By: Rob Reich, and others
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A Capitalism for the People
- Recapturing the Lost Genius of American Prosperity
- By: Luigi Zingales
- Narrated by: Jonathan Davis
- Length: 11 hrs and 20 mins
- Unabridged
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Born in Italy, University of Chicago economist Luigi Zingales witnessed firsthand the consequences of high inflation and unemployment - paired with rampant nepotism and cronyism - on a country’s economy. This experience profoundly shaped his professional interests, and in 1988 he arrived in the United States, armed with a political passion and the belief that economists should not merely interpret the world, but should change it for the better.
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Enjoyable but a tad predictable.
- By Kevin on 12-24-12
By: Luigi Zingales
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The Complete Guide to Mergers and Acquisitions
- Process Tools to Support M&A Integration at Every Level, 3rd Edition
- By: Timothy J. Galpin, Mark Herndon
- Narrated by: Paul Heitsch
- Length: 10 hrs and 39 mins
- Unabridged
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Merger and acquisition activity across the globe continues to grow, and is also playing a major role in the development of expanding markets. A well-managed integration effort is essential to success, and failure means a tremendous waste in terms of time and money, as well as the rapid destruction of shareholder value. The Complete Guide to Mergers and Acquisitions: Process Tools to Support M&A Integration at Every Level, Third Edition is an invaluable resource to guide firms in managing M&A integration and maximize the value of their deals.
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Sales brochure for the authors
- By J Garner on 04-18-22
By: Timothy J. Galpin, and others
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Leadership BS
- Fixing Workplaces and Careers One Truth at a Time
- By: Jeffrey Pfeffer
- Narrated by: Mike Chamberlain
- Length: 7 hrs and 51 mins
- Unabridged
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In Leadership BS Jeffrey Pfeffer shines a bright light on the leadership industry, showing why it's failing and how it might be remade. He sets the record straight on the oft-made prescriptions for leaders to be honest, authentic, and modest; tell the truth; build trust; and take care of others. By calling BS on so many of the stories and myths of leadership, he gives people a more scientific look at the evidence and better information to guide their careers.
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Antidote to Bromides from Leadership Gurus
- By Sean Lannan on 09-23-15
By: Jeffrey Pfeffer
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Kids These Days
- Human Capital and the Making of Millennials
- By: Malcolm Harris
- Narrated by: Will Collyer
- Length: 7 hrs and 29 mins
- Unabridged
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Everyone knows "what's wrong with millennials". Glenn Beck says we've been ruined by "participation trophies". Simon Sinek says we have low self-esteem. An Australian millionaire says millennials could all afford homes if we'd just give up avocado toast. Thanks, millionaire. This millennial is here to prove them all wrong.
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A devastating dream of revolution
- By Kevin Tierney Jr on 11-23-17
By: Malcolm Harris
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The Impulse Society
- America in the Age of Instant Gratification
- By: Paul Roberts
- Narrated by: Edoardo Ballerini
- Length: 9 hrs and 39 mins
- Unabridged
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Paul Robert digs down to the economic roots of the problem, shows how it has metastisized to affect every facet of our lives and our ability to navigate the future. In clear, cogent prose that mixes illuminating analysis and vibrant reporting, Roberts not only tells the fascinating story of how the impulse society came to be, but shows how, perhaps, a healthier society may still be possible.
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A Must-Listen for Millenials
- By Doug - Audible on 03-31-15
By: Paul Roberts
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Creating a Learning Society
- A New Approach to Growth, Development, and Social Progress
- By: Joseph E. Stiglitz
- Narrated by: Sean Runnette
- Length: 12 hrs and 32 mins
- Unabridged
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It has long been recognized that most standard of living increases are associated with advances in technology, not the accumulation of capital. Yet it has also become clear that what truly separates developed from less developed countries is not just a gap in resources or output but a gap in knowledge. In fact the pace at which developing countries grow is largely determined by the pace at which they close that gap. Therefore, how countries learn and become more productive is key to understanding how they grow and develop, especially over the long term.
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tecnico pero vale la pena
- By Anonymous User on 01-27-19
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The Economics of Inequality
- By: Thomas Piketty, Arthur Goldhammer - translator
- Narrated by: L. J. Ganser
- Length: 4 hrs and 41 mins
- Unabridged
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Succinct, accessible, and authoritative, Thomas Piketty’s The Economics of Inequality is the ideal place to start for those who want to understand the fundamental issues at the heart of one the most pressing concerns in contemporary economics and politics. This work now appears in English for the first time.
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A Survey of the Economics of Inequality
- By Darwin8u on 12-19-16
By: Thomas Piketty, and others
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Power and Prediction
- The Disruptive Economics of Artificial Intelligence
- By: Ajay Agrawal, Joshua Gans, Avi Goldfarb
- Narrated by: Tom Beyer
- Length: 10 hrs and 7 mins
- Unabridged
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In their bestselling first book, Prediction Machines, eminent economists Ajay Agrawal, Joshua Gans, and Avi Goldfarb explained the simple yet game-changing economics of AI. Now, in Power and Prediction, they go deeper, examining the most basic unit of analysis: the decision. The authors explain that the two key decision-making ingredients are prediction and judgment, and we perform both together in our minds, often without realizing it.
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Inspire system thinking with informative examples
- By Lucy A. Pithecus on 11-16-22
By: Ajay Agrawal, and others
What listeners say about The Tyranny of Metrics
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Gonzo
- 07-10-19
Jumps to conclusions
This is a very thought provoking book for a person like me who loves to collect and analyze data. While the author makes many great points regarding when and how to use metrics appropriately he appears to jump to many conclusions without presenting any facts to back them up. I believe that the author may be mistaken in his assertion that “not everything can be measured” - this may be technically accurate but, given enough thought, one can find valid proxies for practically anything (with the help of experts in the field being measured)
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- Matthew M.
- 02-01-21
Half the truth
This is an interesting idea for a book, but the introduction paragraph sets out exactly where it fails. It has no underlying economic theory except that capitalism should be working, and this recent trend of metric-driven performance rewards is skewing things. The author doesn't seem to consider that maybe this is liberalism at its finest, trying to preserve capitalism with false metrics.
Also it's pretty irredeemable that the book argues for less transparency at the end. No, don't show us more of out corrupt politicians. That forces them to be two-faced.
You might think I'm being hyperbolic by this summary of the last chapter. I'm really not.
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- N. Skachkov
- 02-07-21
The perfect intro to a non-existent Part 2
Maybe my expectations were too high or I didnt read the description well enough. My assumption is if you're interested in this book it's because you already have an issue with and a mindset that your business or environment is over-metrics-ed. The book presented a lot of good examples of when and where metrics go wrong. Some of them I already knew of, some I didnt. They were truly interesting and I enjoyed learning more about them. However, my issue is that the book fails to answer the question "now what?". Some references to favoring experience over pure metrics or not using metrics at all were either totally obvious or unhelpful. Discussion of involving those you're measuring in coming up with the measurements to ensure buy in was important and interesting, but too little attention was given to it - just one example and a general recommendation to do it. Would have been better to explore that with more case studies and examples. I already know theres an issue with too many metrics, and probably so do you if you're looking at this book. Tell me how to fix that or do it in a more useful manner. Perhaps that's too much to ask, but hence the disappointment.
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- David Ingram
- 03-19-23
An incomplete perspective
This book is coming to the field from the direction of the social sciences. It is the area where our metrics have the most problems. So, it is understandable for the author to assume the same problems across the rest of the field. The first chapter in the last chapter have a lot of value. the rest of the book makes an incomplete case in various domains. The weakest, of course, is in the area of business and finance. It is clear these areas are not the authors forte.
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1 person found this helpful
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- SafetyChuck
- 03-07-19
Good book outlining a major problems
So I enjoyed the book and the problems surrounding using metrics to judge performance. However, discussion of alternatives or other methods are lacking.
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- Brett R Adams
- 06-14-19
Great brain food
The world needs more of these concepts. I hope that other research will expand upon this.
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- Brian C.
- 12-27-21
A dry topic that is put into every day terms
Metrics can be used for progress or for maintaining the status quo. It has different use cases to bring light to how metrics can be abused.
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- Tim Acker
- 02-22-19
Opportunity Missed
Full disclosure: I'm a metrics evangelist. I listened to this book to challenge my world view. It did that. But having set up the perils of misapplying metrics, I was ready for the author to provide the principles of metrics properly applied along with examples of times when such applications made all the difference. Instead he pulled up short. Too bad. He could have titled the book, "Metrics - Don't Bother." Don't consume this book without also taking in something like,"Prove It" by Stacey Barr and "How to Measure Anything" by Doug Hubbard. Then make up your own mind.
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12 people found this helpful
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- Brian K. Sohn
- 10-23-18
Managers, Politicians, Please Read This!
As Muller says, there's nothing new here except for his cross-disciplinary compiling of how the use of metrics, accountability, and transparency are fulfilling Illich's promise that institutions eventually grow to a point where they counteract their original purpose. His use of tyranny is no exaggeration. Beginning with the personal story of how metrics ruined his work as a university department head, he follows the line through policing, medicine, schooling, and politics.
In my dream world, I could dump the information contained in this book into the heads of all the managers and politicians out there to counteract the terrible zeitgeist of measurement as the tool of bureaucratic decentralization.
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2 people found this helpful
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- Marisol Becerra
- 04-27-23
great insight
really describes the modern corporate world perfectly. great read, highly suggested if you want to understand why beauracracy controls the work place
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