
Difficult Conversations
How to Discuss What Matters Most
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Narrated by:
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Douglas Stone
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Bruce Patton
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Sheila Heen
The 10th-anniversary edition of the New York Times business bestseller—now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
©1999 Douglas Stone, Bruce M. Patton, Sheila Heen (P)2023 Penguin AudioListeners also enjoyed...




















Critic reviews
“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”—The New York Times
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”—Booklist
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”—Tom Peters
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Immediately Applicable
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Concise and applicable
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An overcomplication of simple points
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Difficult reading
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The narration wasn’t great, either; the narrator tended to mumble, so I had to raise my volume above the usual level to make out what he was saying.
I regret spending a credit on this.
Too much filler, and the narration was mumbled
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Too political for me
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The real issue with the book is it was done by academics. There is undercurrents of toxic ideologies such as DEI throughout the entire thing. The most damning is praising and quoting 'the wise, Ibrim X Kendi of anti racism infamy. To include material from a person well known as a grifter and someone who ducks difficult conversations in a book on the subject is the height of hypocrisy
Hypocrisy
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political nonsense, and bad voice acting
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