
Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect
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Narrated by:
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Will Guidara
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By:
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Will Guidara
About this listen
Brought to you by Penguin.
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
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A great recharger of one's batteries. Especially if you have ambitions of being great 👌.
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Service industry blueprint
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There is a youtube video about this bood / concept that is sufficient to get the idea he is talking about.
It is a very good way to rethink how you do your day to day life.
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Inspiring
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Outstanding lessons for all
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The best book I have ever listened/read
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Loved it!
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At the same time, it's hard not to reflect on the insights into the lavish lifestyle associated with the 'fine dining' industry. The hard truth is that all of the hospitality and guest care that is described in the book went to the people (probably business owners or CEOs) who mistreated or underpaid the people they were working with, and were most likely spending company profits on expensive dinners instead of on salary increases and appropriate bonuses for people who earned it.
Inspiring leadership story
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