Episodes

  • Flavor, Feedback, and Flat Croissants: Alexander’s Patisserie Innovates Through Pastry

    Flavor, Feedback, and Flat Croissants: Alexander’s Patisserie Innovates Through Pastry
    Apr 24 2025
    Alexander’s Patisserie combines traditional culinary technique with innovation to create pastries that delight customers—and sometimes go viral. Chef Shu and Vice President David Brungard share how team culture, quality ingredients, and customer feedback keeps them on a path to success; also, Yelp Elite reviewer Taylor P dishes on the flat croissants that drew her in and why her experience left a lasting impression. Alexander's Patisserie More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    29 mins
  • Influencer Marketing 101: Building Authentic Brand Relationships

    Influencer Marketing 101: Building Authentic Brand Relationships
    Apr 17 2025
    What is influencer marketing—and how can small businesses use it effectively? Emily Washcovick sits down with Julianne Fraser, founder of Dialogue NYC, to break down the types of influencers, how to build lasting partnerships, and why authenticity and creativity are key. Whether you're just starting or scaling your strategy, this episode is packed with actionable insights to help you grow your brand through partnerships, collaborations and influencer marketing. Dialogue NYC More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    35 mins
  • Junkluggers Turns Curbside Chaos to a Customer-Centered Franchise

    Junkluggers Turns Curbside Chaos to a Customer-Centered Franchise
    Apr 10 2025
    Fast, reliable service and a commitment to sustainability sets Junkluggers apart from other junk hauling providers. President Justin Waltz shares how responsiveness, customer connection, and eco-friendly practices have fueled the company’s growth as a nationwide franchise, while Yelp Elite reviewer Vanessa H. shares how the team’s problem-solving professionalism made her move stress-free. Learn how great customer service and community impact can drive business success. junkluggers.com More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    33 mins
  • A Taste of the Unexpected: Venhue's Culinary Show

    A Taste of the Unexpected: Venhue's Culinary Show
    Apr 3 2025
    In this episode of "Behind the Review," we delve into the journey of Justin Twohig, the innovative founder of Venhue, a fine-dining, tasting-menu restaurant in New York City. Justin discusses how he turned the traditional dining experience on its head using AI and a theatrical approach. We also hear from a delighted customer, Brianne, who emphasizes the impact of Venhue's unique community table concept and exceptional service on her memorable birthday celebration. Venhue More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    29 mins
  • More Than Mowing: Strategies Behind Speno’s Lawn Care Success

    More Than Mowing: Strategies Behind Speno’s Lawn Care Success
    Mar 27 2025
    Fast responses and honest service is paramount to small business success. Speno’s Lawn Care owner Sam Speno shares how clear communication and customer-first practices have helped his business grow organically, while reviewer Holly K. explains why his quick replies and follow-through made her experience one to remember. Learn how responsiveness, transparency, and great reviews work in unison to fuel success in the service industry. More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    24 mins
  • Must-Know Systems and Processes to Keep Business Up and Running

    Must-Know Systems and Processes to Keep Business Up and Running
    Mar 20 2025
    This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities. More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    27 mins
  • Brushing Up on Business: Lessons from Color Me Mine

    Brushing Up on Business: Lessons from Color Me Mine
    Mar 13 2025
    Creativity and connection are brushed onto every visit at Color Me Mine, where painting pottery is only the start. CEO and studio owner Teresa Johnson shares how the franchise blends art and entertainment-based experience to create impact, while Yelp reviewer Vannessa W. reflects on how the welcoming space and attentive staff made her visit a special memory. Whether you’re a first-time painter or a seasoned artist, learn how Color Me Mine makes creativity fun, accessible, and unforgettable. Color Me Mine More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    25 mins
  • Small Business Taxes Made Simple: Tips & Tricks from Gusto Experts

    Small Business Taxes Made Simple: Tips & Tricks from Gusto Experts
    Mar 6 2025
    Small business taxes don’t have to be stressful! In this episode, Gusto’s Shelly Abril and Holland King share expert insights on small business taxes. From payroll compliance to tax credits that could save you thousands, they break down what business owners need to know to stay prepared year-round and avoid costly mistakes. Tune in for actionable tips to make tax season easier and set your business up for success! Gusto Gusto's hourly paycheck calculator -- Helps business owners determine withholdings and calculate take-home pay for hourly employees. Gusto's Partner Directory -- Helps business owners find experienced accountants and bookkeepers who can help make their lives easier, based on keywords around their industry, preferred type of software, and location. You can also search based on the primary services you need (e.g. auditing, bookkeeping, financial planning, tax preparation, etc.) Theme Music by Ali Schwartz and Meserole Sound
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    39 mins
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