In this episode, we sit down with ⁠Brittany Kaiser⁠, the Cambridge Analytica whistleblower turned data rights activist, to uncover the urgent issues shaping our digital future. From exposing the dark side of data misuse to advocating for ethical AI and blockchain solutions, Brittany shares her mission to empower individuals with control over their own information.

We dive into the hidden dangers of social media on mental health, especially for younger generations, and why Brittany believes delaying access to these platforms could be life-changing. She also reveals how blockchain technology can revolutionize data ownership, giving people the power to monetize their own digital footprint and build a more transparent and equitable online world.

But Brittany’s story doesn’t stop at data ethics. Her latest venture, Chateaushi, merges her passion for technology and historic preservation, using blockchain to sustain and restore iconic estates in a way that redefines investment and cultural heritage.

This is an eye-opening conversation about the future of digital rights, ethical innovation, and the power of technology to shape a more just society. Don’t miss this inspiring episode that challenges everything we know about privacy, ownership, and trust in the digital age.

Want to stay ahead of the curve? Sign up for our ⁠⁠⁠⁠Weekly Beyond Luxury Substack⁠⁠⁠⁠ and follow us on ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, ⁠⁠⁠⁠TikTok⁠⁠⁠⁠, and ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ for even more insights and inspiration.

Finally, I am sharing my story!

• I’ll share how moving 17 times by age 27 shaped my identity as a global citizen and polyglot.

• Pivoting from international relations to diving headfirst into the beauty and luxury industry despite facing a ton of rejection.

• Writing Beauty as it Is at age 22, interviewing top beauty leaders, and opening unexpected doors.

• My time at Chanel, where I created and led an innovation team that merged technology, experience and luxury in new ways.

• During the pandemic, I authored Beyond Luxury: The Promise of Emotion, exploring how luxury could evolve in a rapidly changing world.

• In 2023, I took a leap of faith, leaving Chanel to pursue entrepreneurship, driven by my vision to transform the luxury industry.

Want to stay ahead of the curve? Sign up for our ⁠⁠⁠Weekly Beyond Luxury Substack⁠⁠⁠ and follow us on ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠TikTok⁠⁠⁠, and ⁠⁠⁠LinkedIn⁠⁠⁠ for even more insights and inspiration.

In this episode,I , Carlota Rodben, share my unconventional life journey that brought me to the luxury world. Growing up as a “third-culture kid” and dancing ballet around the globe, my path has been anything but predictable. I open up about how I broke into the industry by publishing my first book at age 22 and second by 26, turning rejection and owning my own path into a powerful catalyst for success.

Now, as an entrepreneur, I’m on a mission to redefine what luxury means—blending innovation, emotion, and identity to shape the future of the industry. From navigating a global upbringing to taking bold leaps of faith, this is a story of resilience, serendipity, and the power of embracing the unknown. Don’t miss this inspiring episode that invites you to rethink luxury and the opportunities it holds for the future.

Want to stay ahead of the curve? Sign up for our ⁠⁠⁠Weekly Beyond Luxury Substack⁠⁠⁠ and follow us on ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠TikTok⁠⁠⁠, and ⁠⁠⁠LinkedIn⁠⁠⁠ for even more insights and inspiration.

In this episode, we dive into the exciting world of AI and its transformative potential for the luxury industry with⁠ ⁠⁠David Klingbeil⁠.

AI and the Luxury Industry

• AI has been around for decades, but its recent surge in power and accessibility now allows luxury brands to leverage it at scale.

• Luxury executives are no longer questioning whether AI is important, but rather how to apply it meaningfully within their businesses.

• Platforms like Submarine AI provide a structured approach to trend analysis, helping brands quickly access valuable insights without wading through vast amounts of unstructured data.

Creativity and Emotional Connection

• AI tools can inspire creative work by surfacing trends and insights, but they don’t replace the emotional connection that defines the luxury industry’s unique appeal.

• With AI, unexpected trends—such as “fragrance maxing”—can be uncovered, enabling luxury brands to tap into grassroots consumer behaviors for more impactful campaigns.

Next-Generation Leaders

• The next generation of luxury leaders is not just tech-savvy but entrepreneurial, eager to use AI and other technologies to disrupt and innovate in fresh, meaningful ways.

Want to stay ahead of the curve? Sign up for our ⁠⁠⁠Weekly Beyond Luxury Substack⁠⁠⁠ and follow us on ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠TikTok⁠⁠⁠, and ⁠⁠⁠LinkedIn⁠⁠⁠ for even more insights and inspiration.

In this episode, we dive into the exciting world of AI and its transformative potential for the luxury industry with ⁠⁠David Klingbeil⁠⁠, founder of ⁠⁠Submarine AI⁠⁠. We explore how AI is not just about data but about unlocking powerful insights that drive creativity and strategic decision-making. David shares his vision of AI as a tool to enhance—not replace—human creativity, showing how it helps luxury brands stay ahead by quickly identifying emerging trends.

David also highlights the incredible potential of the next generation of luxury leaders, who are already harnessing AI to build more innovative and emotionally connected brand experiences. As he explains, AI offers a unique opportunity to blend data-driven insights with emotional storytelling, creating unparalleled opportunities for growth and connection. Don’t miss this engaging conversation on how AI is shaping the future of luxury and why now is the perfect time to embrace this transformative technology.

Want to stay ahead of the curve? Sign up for our ⁠⁠Weekly Beyond Luxury Substack⁠⁠ and follow us on ⁠⁠Instagram⁠⁠, ⁠⁠TikTok⁠⁠, and ⁠⁠LinkedIn⁠⁠ for even more insights and inspiration.

In this episode, we dive into the ever-evolving world of luxury retail with ⁠Christophe Caïs⁠, CEO of ⁠CXG⁠, a leading consulting firm specializing in customer experience. Signature Experience

• Luxury purchases are more emotionally driven than other purchases.
• Emotional intention is key to creating memorable experiences that leave lasting impressions.
• Employee satisfaction results from effective training, coaching, and a supportive ecosystem.

NPS (Net Promoter Score)

• NPS is a useful but over-relied-upon metric; it doesn’t solve CX issues alone.
• Brands must actively follow up with customers to address concerns.
• A variety of indicators, beyond NPS, are needed for meaningful CX improvement.

Sustainability

• Historically, luxury consumers assumed ethical sourcing and ignored sustainability concerns.
• A new generation of consumers demands perfection in sustainability.
• Brands must fully commit to sustainability, as consumers now expect accountability and progress.

AI

• AI is widely used in supply chains and marketing for hyper-personalization.
• Integration into CX is slow but has the potential to create tailored training programs.
• AI should simplify retail staff tasks and reduce complexity to improve efficiency and bandwidth.

Want to stay ahead of the curve? Sign up for our ⁠⁠Weekly Beyond Luxury Substack⁠⁠ and follow us on ⁠⁠Instagram⁠⁠, ⁠⁠TikTok⁠⁠, and ⁠⁠LinkedIn⁠⁠ for even more insights and inspiration.

In this episode, we dive into the ever-evolving world of luxury retail with Christophe Caïs, CEO of CXG, a leading consulting firm specializing in customer experience.

Christophe emphasizes the critical role of emotional intention in crafting a signature experience. He explains that luxury, particularly in the context of selling luxury products, deeply engages emotions. While every purchase is influenced by emotion, a luxury purchase is uniquely driven by a heightened emotional connection. As he underscores, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." His insight highlights the profound impact of creating memorable, emotion-driven experiences.

Christophe sheds light on the importance of employee satisfaction, framing it as an outcome rather than a starting point. He stresses the need to focus on foundational factors:

How much training do employees receive?

Is it effective and meaningful?

How much coaching and one-on-one support do they get from their managers?

Ensuring a well-rounded and supportive employee ecosystem—one that aligns with the brand’s mission—is essential for enabling employees to deliver exceptional customer experiences. He also reveals how CXG uncovers untapped talent, fosters collaborative teams, and leverages data to shape the future of retail.

Don’t miss this engaging conversation that explores the challenges and opportunities luxury brands face in today’s fast-changing landscape.

Want to stay ahead of the curve? Sign up for our ⁠Weekly Beyond Luxury Substack⁠ and follow us on ⁠Instagram⁠, ⁠TikTok⁠, and ⁠LinkedIn⁠ for even more insights and inspiration.

Step into the world where experience, tech, and purpose redefine the future of luxury. In Season 3 of the Beyond Luxury Podcast, Carlota Rodben takes you on a journey through thought-provoking conversations with the brightest minds shaping the luxury landscape. From industry whistleblowers and tech visionaries to fashion and culture pioneers and wellness experts, this season is packed with bold ideas and transformative stories.

Get ready to explore topics like digital fashion, the future of customer experience, redefining health & wellness as luxury, and the power of technology in creating transparent, augmented, and purpose-driven brands. Every episode challenges conventions, sparks curiosity, and offers insights into the evolving meaning of luxury.

Whether you’re an entrepreneur, a current or future leader of the luxury industry, a creative professional, or simply passionate about the future, Season 3 will inspire and inform you. The revolution of luxury starts here—don’t miss it.

🎙️ Beyond Luxury Season 3 brings you a new episode every week. Subscribe now on your favorite podcast platform and join the conversation!

Want to stay ahead of the curve? Sign up for our Weekly Beyond Luxury Substack and follow us on Instagram, TikTok, and LinkedIn for even more insights and inspiration.