Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills.

Resources:

• Dental Practice Growth Webinar
• Dental Coaching
• All-Star Online Training

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their perception of the practice.

Resources:

• Dental Practice Growth Webinar
• Dental Coaching
• All-Star Online Training

Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Shelly VanEpps and Alex Nottingham JD MBA discuss balancing leadership and management in dental practices, emphasizing emotional intelligence, motivation, teamwork, and how both skills are crucial for long-term success and operational efficiency.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front and back office staff, helping build patient rapport and improving case acceptance.

Resources:

• Dental Practice Growth Webinar
• Dental Coaching
• All-Star Online Training

Robyn Reis, Director of All-Star’s Hiring Service, offers tips and discusses handling unexpected staff resignations.

Resources:

• All-Star’s Hiring Service
• Dental Practice Growth Webinar